Focal Price.com Item Set Back Now Being Returned To Sender

vandammaged

I honestly didn't know how too title this thread Im still in shock for it after I found out today.

Bought This Fake 8 Gig Sony Memory Stick on Focalprice.

Now bought it a few months ago and I honestly hate returning stuff like this too these sites cause its so much hassle.

So they gave me a address to send it back
and I posted it back too them by Reg Post.
Manli Li
6/F,Building No.3,ZhongHe Industrial Park
ShaHe Road,NanShan District
ShenZhen,GuangDong,
518102
China

And today on the an post website it says that the Item is being Returned too sender ?

I honestly have never came across such a problem like this while buying off the internet in all my years.

Can anyone on boards shed some light on this....

rubadub

It can be difficult to send electronic stuff to China, lots of customs trouble. I sent a simple electronic switch before to a colleague and it was stopped. We usually use couriers but this was not very important so I chanced it.

I would contact focal price and tell them, they might just refund you. I know dealextreme just ask for a photo of the faulty item and give you a refund or send another.

vandammaged

yeah I never had problems with deal at all.

I have got on too them.

Ive never had a return to sender issue before like that its the address they gave me.

was looking at there site maybe cause I took so long too post it back they im out of warranty i ordered it a year and a half ago.

Took ages sending it back cause the customer service sucks they take 2 days too replay too a question you ask.

well if I get it sent back Im getting onto ebay.

rubadub wrote: »

It can be difficult to send electronic stuff to China, lots of customs trouble. I sent a simple electronic switch before to a colleague and it was stopped. We usually use couriers but this was not very important so I chanced it.

I would contact focal price and tell them, they might just refund you. I know dealextreme just ask for a photo of the faulty item and give you a refund or send another.

RasTa

eBay won't do anything if it's being a few months.

Max Power1

vandammaged wrote: »

yeah I never had problems with deal at all.

I have got on too them.

Ive never had a return to sender issue before like that its the address they gave me.

was looking at there site maybe cause I took so long too post it back they im out of warranty i ordered it a year and a half ago.

Took ages sending it back cause the customer service sucks they take 2 days too replay too a question you ask.

well if I get it sent back Im getting onto ebay.

You will not get any luck with ebay, or paypal with that as you are outside their 45 day timeframes.

Most Credit Card companies allow a max of 6 months for chargebacks so I dont see this being resolved in your favour unless the company do elect to refund off their own bat

vandammaged

ah really main reason was a left it for so long is because there customer service reply system is a message back ever 4 days and that's why I left it so long.

Is there anyway around the customer service thing.

Ive ordered of deal extreme for years and only ever had one problem with them.

Ordered 3 times of focal and had 2 problems.

jor el

vandammaged wrote: »

ah really main reason was a left it for so long is because there customer service reply system is a message back ever 4 days and that's why I left it so long.

4 days is not a lot compared to waiting a year and a half. There's nothing you can do now, even if you were dealing within the EU you'd have a hard time getting anywhere (though not impossible). Just drop it, because you've left it far too long.

vandammaged

Im waiting to hear back from the customer to find out why it was returned too sender.

I never let things go....