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IT Service looking for laptop owner

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  • 24-09-2010 4:36pm
    #1
    itservice
    Closed Accounts Posts: 9 ✭


    We are looking for man who left laptop for repair in our service. Laptop was repaired and it is ok now... but the customer disappeared. His number not respond.
    If you know something about that please contact us:
    087 780 54 46 or www.itservice.ie
    Thanks.


«1

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    #2
    Raiser
    Registered Users Posts: 4,929 ✭✭✭Raiser


    Careful now.

    - I've heard that Bangalore has started harvesting Human organs.

    On topic - I do not know this Man or his Laptop.


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    #3
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    Perhaps this guy?
    http://boards.ie/vbulletin/showthread.php?t=2056031889&highlight=hinge

    Did he say he found you on boards or something?


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    #4
    itservice
    Closed Accounts Posts: 9 ✭itservice


    phill106 wrote: »
    Perhaps this guy?
    http://boards.ie/vbulletin/showthread.php?t=2056031889&highlight=hinge

    Did he say he found you on boards or something?


    No. He has a shortcut to boards.ie on desktop.


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    #5
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    click it...
    see if he has username saved! Or autocomplete?


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    #6
    itservice
    Closed Accounts Posts: 9 ✭itservice


    phill106 wrote: »
    click it...
    see if he has username saved! Or autocomplete?

    it was the first thing i did....


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    #7
    Raiser
    Registered Users Posts: 4,929 ✭✭✭Raiser


    Go here - Lots of Limerick People that use Boards.ie and have Laptops......

    Could be this Guy - The expression really does say, WTF, where did I drop my Laptop into and where did I leave my Phone???????

    <image snipped>


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    #8
    itservice
    Closed Accounts Posts: 9 ✭itservice


    haha lol


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    #9
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    ^^^^^
    Looks like he is deciding whether to spit or swallow...his beer


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    #10
    Itsdacraic
    Registered Users Posts: 2,361 ✭✭✭Itsdacraic


    Bit of a long shot but if nokia pc suite (or other brand software) was on the laptop you could try a search on the laptop for .nbu files. These are nokia backup files. If you found the backup file you could restore it to a phone and get a contact number from there.


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    #11
    itservice
    Closed Accounts Posts: 9 ✭itservice


    Itsdacraic wrote: »
    Bit of a long shot but if nokia pc suite (or other brand software) was on the laptop you could try a search on the laptop for .nbu files. These are nokia backup files. If you found the backup file you could restore it to a phone and get a contact number from there.


    Thanks for advise, but I checked that laptop for this kind of data. :cool:


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    #12
    Jumpy
    Registered Users Posts: 7,606 ✭✭✭Jumpy


    ITservice, you have gone over and above what needs to be done to find him, however in the end its his responsibility to collect his gear.
    Dont feel too bad, just keep it in storage until he remembers. Kudos for trying though.


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    #13
    phill106
    Registered Users Posts: 6,810 ✭✭✭phill106


    or whats the cut off policy :) 60 days? year and a day?


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    #14
    Insect Overlord
    Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 30,857 Mod ✭✭✭✭Insect Overlord


    Raiser wrote: »
    Go here - Lots of Limerick People that use Boards.ie and have Laptops......

    Could be this Guy - The expression really does say, WTF, where did I drop my Laptop into and where did I leave my Phone???????

    <image>

    Mr Wong only uses Macs, so it's definitely not his ;)


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    #15
    L.T.P.
    Registered Users Posts: 405 ✭✭L.T.P.


    Great advertising ;)


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    #16
    Jumpy
    Registered Users Posts: 7,606 ✭✭✭Jumpy


    Not if you look at the website :)


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    #17
    Raiser
    Registered Users Posts: 4,929 ✭✭✭Raiser


    Jumpy wrote: »
    Not if you look at the website :)

    Itser Vice?


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    #18
    itservice
    Closed Accounts Posts: 9 ✭itservice


    phill106 wrote: »
    or whats the cut off policy :) 60 days? year and a day?

    I need to talk about this with my lawyer


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    #19
    unnameduser
    Registered Users Posts: 1,081 ✭✭✭unnameduser


    Correct. Unless you have clearly stated on repair documentation that equipment will be "dispoed of" etc after XXX amount of days, you could be letting yourself into some trouble.

    It sounds like you have searched the laptop for data on the original owner but surely ye have repair dockets that document customer name, address, phone number, email etc. Do customers not sign repair documents or disclaimers of some sort???


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    #20
    Raiser
    Registered Users Posts: 4,929 ✭✭✭Raiser


    unnameduser wrote: »
    Do customers not sign repair documents or disclaimers of some sort???

    Yes.

    It is apparent he has this Persons, previous address, current address, star sign, favourite cereal, Mothers maiden name, blood type, favourite CD and high score in Donkey Kong.

    - That is why he is on here every day asking the Idiots of the Internet for help ;)


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    #21
    Itsdacraic
    Registered Users Posts: 2,361 ✭✭✭Itsdacraic


    Raiser wrote: »
    Yes.

    It is apparent he has this Persons, previous address, current address, star sign, favourite cereal, Mothers maiden name, blood type, favourite CD and high score in Donkey Kong.

    - That is why he is on here every day asking the Idiots of the Internet for help ;)

    I agree.

    It's not like you now have a few hundred people who know of an IT repair company they never knew existed last week.


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    #22
    Insect Overlord
    Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 30,857 Mod ✭✭✭✭Insect Overlord


    I'll give the OP until midnight tonight to explain what's going on here, and if I'm not happy by then I'll be deleting this thread as spam/advertising.


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    #23
    OnlyGotOneSong
    Registered Users Posts: 112 ✭✭OnlyGotOneSong


    Looks to be a unique form of advertising !!!


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    #24
    itservice
    Closed Accounts Posts: 9 ✭itservice


    Insect Overlord wrote: »
    I'll give the OP until midnight tonight to explain what's going on here, and if I'm not happy by then I'll be deleting this thread as spam/advertising.


    There is nothing to explain. I just try to be honest.
    1. The customer wanted to repair his laptop.
    2. Laptop has been repaired but customer didn't receive his equipment.
    3. I tried to find the guy using every trace of him.


    That's all.

    I'm still waiting for him.


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    #25
    Gulliver
    Registered Users Posts: 1,022 ✭✭✭Gulliver


    Did you wipe the system? If not did you check registered owner? The user registered for Microsoft products? He might have been truthful when registering! ;)
    Did you check document attributes for owner or author?
    Did you actually extract the autocomplete info from his browser?

    The last place I worked had contact details for people like this and they still wouldn't collect their stuff when contacted, so it had to be kept in case they ever changed their mind. I think there is a finite time that you have keep the stuff for though.


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    #26
    dellas1979
    Closed Accounts Posts: 4,128 ✭✭✭dellas1979


    How long do ye have the laptop?

    My brother in law got his computer fixed a few weeks ago and forgot to collect if for over a week (he has now not to confuse things).


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    #27
    Raiser
    Registered Users Posts: 4,929 ✭✭✭Raiser


    Gulliver wrote: »
    Did you wipe the system? If not did you check registered owner? The user registered for Microsoft products? He might have been truthful when registering! ;)
    Did you check document attributes for owner or author?
    Did you actually extract the autocomplete info from his browser?

    The last place I worked had contact details for people like this and they still wouldn't collect their stuff when contacted, so it had to be kept in case they ever changed their mind. I think there is a finite time that you have keep the stuff for though.

    I had wondered.... How entitled is an IT Professional to sift through your data whatever the reason???

    - Unless the Customer had signed something waiving their basic right to privacy is it not crossing a certain line :confused:


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    #28
    jbkenn
    Registered Users Posts: 919 ✭✭✭jbkenn


    itservice wrote: »
    There is nothing to explain. I just try to be honest.
    1. The customer wanted to repair his laptop.
    2. Laptop has been repaired but customer didn't receive his equipment.
    3. I tried to find the guy using every trace of him.


    That's all.

    I'm still waiting for him.

    I am giving you the benefit of the doubt, but I find it hard to understand the following
    How did this person contact you? by mobile phone?, by email?, if so, have you not got any record of these contacts?
    As you have no business address listed on your site, how did this person give you the laptop for repair? did you collect this laptop from this person? have you no record of the address?

    I find it strange that somebody would forget they had a laptop in for repair, who they gave it to for repair, and where it was being repaired.


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    #29
    itservice
    Closed Accounts Posts: 9 ✭itservice


    jbkenn wrote: »
    How did this person contact you? by mobile phone?, by email?
    by mobile phone
    jbkenn wrote: »
    have you not got any record of these contacts?
    He filled up Equipment handover report, so I have his name and phone number.
    But as i wrote his number is unavailable...

    Thanks for helping.


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    #30
    zuroph
    Registered Users Posts: 11,097 ✭✭✭✭zuroph


    Is it a nice laptop, and how much does he owe, maybe its mine ;)


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    #31
    A2LUE42
    Registered Users Posts: 2,532 ✭✭✭A2LUE42


    Out of curiosity, what make is it ?


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