IT Service looking for laptop owner

itservice

We are looking for man who left laptop for repair in our service. Laptop was repaired and it is ok now... but the customer disappeared. His number not respond.
If you know something about that please contact us:
087 780 54 46 or www.itservice.ie
Thanks.

Raiser

Careful now.

- I've heard that Bangalore has started harvesting Human organs.

On topic - I do not know this Man or his Laptop.

phill106

Perhaps this guy?
http://boards.ie/vbulletin/showthread.php?t=2056031889&highlight=hinge

Did he say he found you on boards or something?

itservice

phill106 wrote: »

Perhaps this guy?
http://boards.ie/vbulletin/showthread.php?t=2056031889&highlight=hinge

Did he say he found you on boards or something?

No. He has a shortcut to boards.ie on desktop.

phill106

click it...
see if he has username saved! Or autocomplete?

itservice

phill106 wrote: »

click it...
see if he has username saved! Or autocomplete?

it was the first thing i did....

Raiser

Go here - Lots of Limerick People that use Boards.ie and have Laptops......

Could be this Guy - The expression really does say, WTF, where did I drop my Laptop into and where did I leave my Phone???????

<image snipped>

itservice

haha lol

phill106

^^^^^
Looks like he is deciding whether to spit or swallow...his beer

Itsdacraic

Bit of a long shot but if nokia pc suite (or other brand software) was on the laptop you could try a search on the laptop for .nbu files. These are nokia backup files. If you found the backup file you could restore it to a phone and get a contact number from there.

itservice

Itsdacraic wrote: »

Bit of a long shot but if nokia pc suite (or other brand software) was on the laptop you could try a search on the laptop for .nbu files. These are nokia backup files. If you found the backup file you could restore it to a phone and get a contact number from there.

Thanks for advise, but I checked that laptop for this kind of data. :cool:

Jumpy

ITservice, you have gone over and above what needs to be done to find him, however in the end its his responsibility to collect his gear.
Dont feel too bad, just keep it in storage until he remembers. Kudos for trying though.

phill106

or whats the cut off policy 60 days? year and a day?

Insect Overlord

Raiser wrote: »

Go here - Lots of Limerick People that use Boards.ie and have Laptops......

Could be this Guy - The expression really does say, WTF, where did I drop my Laptop into and where did I leave my Phone???????

<image>

Mr Wong only uses Macs, so it's definitely not his

L.T.P.

Great advertising

Jumpy

Not if you look at the website

Raiser

Jumpy wrote: »

Not if you look at the website

Itser Vice?

itservice

phill106 wrote: »

or whats the cut off policy 60 days? year and a day?

I need to talk about this with my lawyer

unnameduser

Correct. Unless you have clearly stated on repair documentation that equipment will be "dispoed of" etc after XXX amount of days, you could be letting yourself into some trouble.

It sounds like you have searched the laptop for data on the original owner but surely ye have repair dockets that document customer name, address, phone number, email etc. Do customers not sign repair documents or disclaimers of some sort???

Raiser

unnameduser wrote: »

Do customers not sign repair documents or disclaimers of some sort???

Yes.

It is apparent he has this Persons, previous address, current address, star sign, favourite cereal, Mothers maiden name, blood type, favourite CD and high score in Donkey Kong.

- That is why he is on here every day asking the Idiots of the Internet for help

Itsdacraic

Raiser wrote: »

Yes.

It is apparent he has this Persons, previous address, current address, star sign, favourite cereal, Mothers maiden name, blood type, favourite CD and high score in Donkey Kong.

- That is why he is on here every day asking the Idiots of the Internet for help

I agree.

It's not like you now have a few hundred people who know of an IT repair company they never knew existed last week.

Insect Overlord

I'll give the OP until midnight tonight to explain what's going on here, and if I'm not happy by then I'll be deleting this thread as spam/advertising.

OnlyGotOneSong

Looks to be a unique form of advertising !!!

itservice

Insect Overlord wrote: »

I'll give the OP until midnight tonight to explain what's going on here, and if I'm not happy by then I'll be deleting this thread as spam/advertising.

There is nothing to explain. I just try to be honest.
1. The customer wanted to repair his laptop.
2. Laptop has been repaired but customer didn't receive his equipment.
3. I tried to find the guy using every trace of him.


That's all.

I'm still waiting for him.

Gulliver

Did you wipe the system? If not did you check registered owner? The user registered for Microsoft products? He might have been truthful when registering!
Did you check document attributes for owner or author?
Did you actually extract the autocomplete info from his browser?

The last place I worked had contact details for people like this and they still wouldn't collect their stuff when contacted, so it had to be kept in case they ever changed their mind. I think there is a finite time that you have keep the stuff for though.

dellas1979

How long do ye have the laptop?

My brother in law got his computer fixed a few weeks ago and forgot to collect if for over a week (he has now not to confuse things).

Raiser

Gulliver wrote: »

Did you wipe the system? If not did you check registered owner? The user registered for Microsoft products? He might have been truthful when registering!
Did you check document attributes for owner or author?
Did you actually extract the autocomplete info from his browser?

The last place I worked had contact details for people like this and they still wouldn't collect their stuff when contacted, so it had to be kept in case they ever changed their mind. I think there is a finite time that you have keep the stuff for though.

I had wondered.... How entitled is an IT Professional to sift through your data whatever the reason???

- Unless the Customer had signed something waiving their basic right to privacy is it not crossing a certain line

jbkenn

itservice wrote: »

There is nothing to explain. I just try to be honest.
1. The customer wanted to repair his laptop.
2. Laptop has been repaired but customer didn't receive his equipment.
3. I tried to find the guy using every trace of him.


That's all.

I'm still waiting for him.

I am giving you the benefit of the doubt, but I find it hard to understand the following
How did this person contact you? by mobile phone?, by email?, if so, have you not got any record of these contacts?
As you have no business address listed on your site, how did this person give you the laptop for repair? did you collect this laptop from this person? have you no record of the address?

I find it strange that somebody would forget they had a laptop in for repair, who they gave it to for repair, and where it was being repaired.

itservice

jbkenn wrote: »

How did this person contact you? by mobile phone?, by email?

by mobile phone

jbkenn wrote: »

have you not got any record of these contacts?

He filled up Equipment handover report, so I have his name and phone number.
But as i wrote his number is unavailable...

Thanks for helping.

zuroph

Is it a nice laptop, and how much does he owe, maybe its mine

A2LUE42

Out of curiosity, what make is it ?

A2LUE42

If you can identify the make, then it should be quite easy to use the asset tag to check with the support team in Ireland for that brand, who can pass on your contact info to the owner.

itservice

I would like to thank everyone for their help in solving the problem. However, the problem solved itself ... The owner of the laptop was in Australia. He returned a few days ago and remembered the laptop .... He apologized for the inconvenience, and was surprised that I was searching for him.

Once again thank you all.