upc leaves customers without phone access

zenno

as of 5:25 pm wedensday 22/09/2010 upc has left it's customers without a phone line connection till the time of 16:13pm thursday afternoon 23/09/2010 and they will not comment on this situation.

I would hate to see a person in distress trying to call 999 emergency with this carry on. I personally have checked with other upc customers to clarify if this is the case and it is. the phone line on upc has been dead as of time record above.

I would like to hear from anyone in the swords area or county dublin that have experienced this issue.

I have a news reporter with me at the moment as he has recieved a lot of complaints about upc's handling of this situation as well as constant disconnections of broadband and drops in broadband speed which has being going on now for a while..

update... upc's affiliate company on PH. 1550924124 which deals with the netgear routers are dropping calls as well. when I called them they immediately hung up.

this is a disgrace as neither upc will comment and neither will their affiliate company on this ongoing issue.

if upc would like to comment on this issue and give a reasonable explanation as to why parts of the larger co. dublin area are still without a phone connection then i would suggest you reply shortly.

as of now I have been told the investigators are working on this issue.

upc phones are still down in swords area co. dublin.

UPDATE...phone system from upc came on at 16:13pm thursday 23/09/2010 let's hope this is the last time this problem occurs

UPDATE: time 20:20pm upc phone system has gone down again according to 76 upc customers well this problem just goes on and on thursday 23/09/2010.

UPC phone connection to certain parts of swords and co. dublin are still down 02:26AM 24/09/2010

thanks for relocating this post to the correct forum.

zenno

I was onto upc again as this problem is still ongoing. the technician this time said that out of 121 customers 114 are without broadband and phone as of 6pm sunday 03/10/2010. he did say that this changes everything as it is not just affecting me and he will send a team out straight away to fix this problem which i don't believe he will as this problem is in it's 8th week of cutoffs. this is compleately unacceptable to be waiting eight weeks to have this problem fixed.

I will be forwarding this thread to upc so if anyone else is having this same problem feel free to comment.

JDxtra

This is not a widespread problem. Is it an ongoing issue with a particular estate that you live in?

There are warnings provided by UPC about depending on the service for 999 calls as the service does not work without mains power for example.

UPC don't have an affiliates company, so I don't know what that comment is about.

There is no need to add AM/PM when using 24 hour clock timings - it just makes it look confusing.

zenno

JDxtra wrote: »

This is not a widespread problem. Is it an ongoing issue with a particular estate that you live in?

There are warnings provided by UPC about depending on the service for 999 calls as the service does not work without mains power for example.

UPC don't have an affiliates company, so I don't know what that comment is about.

There is no need to add AM/PM when using 24 hour clock timings - it just makes it look confusing.

yes this is an ongoing problem regarding the area of rivervalley, swords co. dublin.

at first the technician told me that my router was the cause but i done a check with the router on another upc customers line and the router was perfectly fine.

sorry for the confusion with the am/pm thing.

as of the comment on upc affiliate, that was a a mistake but cannot edit it. what i mean't to say is that upc say they do not support the router that they give you when you join them as a different company deal with troubleshooting the router only. but upc at that time said the problem was with the router which it is not as i have cleared that up and told them. they do admit now that it is a problem in the surrounding area and not with my communication boxes. it took them 8 weeks to figure that out. hard to believe really.

zenno

I was just on to upc again today monday 04/10/2010 as the tv phone and broadband is down now so i rang upc and i asked them why is it taking 8 weeks to fix this problem and she said that the problem is bigger than they had thought. they are not able to give an estimated time or day when this problem will be fixed.

it looks like they leave me with no other choice but to cancel my subscription with them. update: I will wait till i get a call from upc about my compensation and if i'm happy with it i might stay with them. also if this problem is fixed soon as well.

JDxtra

Don't forget to demand compensation for loss of service (that you paid for). Although they will probably just credit your bill - which is no good to you if you cancel!

NullZer0

Perhaps you should go with Eircom so.... I'm sure their uptime and service will be nothing short of excellent.

longhalloween

I'm pretty sure at this stage most people own or at least have immediate access to a mobile phone.

zenno

longhalloween wrote: »

I'm pretty sure at this stage most people own or at least have immediate access to a mobile phone.

of course most people will have a mobile phone but that doesn't change the fact that we are paying for this non service myself and the other 114 customers that the upc technician said were down as well.

it is a fact that all isp's in ireland suffer their fare share of problems but to be left waiting 8 weeks to get this problem fixed is insane.

I will definately let them know I want compensation thats forsure.

update: I have just called upc there looking for compensation of which i am entitled for the 8 weeks of disconnections and they said they will contact me in four to five days.

Virgin Media: Jason

Hi All

Can I ask that any of you experiencing this or any other service related problem to please get in contact with our technical support team on freephone 1908 so they can chase it up for each one of you.

Many thanks for bringing this to our attention.

Regards

Jason

zenno

I would appreciate it if you can update any new information regarding this problem i am having in the rivervalley swords area and when if ever the technical team will be starting repairs. thanks.

Virgin Media: Jason

Guys

Just jumping in here to see if I can help (not my area)

I have checked internally - We are not aware of this issue in River Valley, we would really like to help - but since we don't have your contact details - we can offer to contact you off line (PM me your a/c number and contact details) or please call us up to 10pm tonight on freephone 1908 and we will ensure this issue you are experiencing is sorted.

Regards

Jason.



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zenno

We are not aware of this issue in River Valley

I find that very strange as i have been talking to many technicians in upc about this problem and as i said before, one technician said that 114 customer modems were down out of 121 customers so i can't figure out why upc is not aware of this unless someone in upc is deliberately messing with my line. will pm you my details.

I have noticed sinse yesterday evening that there were no cutoffs in broadband or phone but i'm still testing to make sure it is ok. i don't want to quickly say now that the line is fixed as i will need time to make absolutely sure that it is.

zenno

thanks jason for forwarding my issue.

I got a call from a gentleman in upc and he is dealing with the engineers as i speak.

zenno

so far so good. no cutouts in the last couple of days. looking good.

zenno

I will say now that after the last few days everything has been working well so i will say the line is fixed.

thanks again to jason upc for helping with the line much appreciated. cheers.