Eircom's metal muppet

Dan Jaman

I phoned Eircom on 1901 today with a query and the moronic metal muppet immediately informed me I still owed them money. This was a bit of a pita, as I really needed to speak to a real live human being and the MMM wouldn't let me pass GO until I uttered the magic phrase - which turned out to be 'fault report', not that it took any notice. It was only when the MMM couldn't make any sense of my response it passed me on to a rlhb.
It occurred to me later that anyone using my phone to call 1901 would have been told how much I owed them, when the last payment was and what would be the minimum payment acceptable.
Imagine I go into your house on legitimate business and ask to use your phone to call 1901 to query my own phone bill or report a fault on my own line. I'd be told all about your bill and how much you owe. This must surely be a breach of data confidentiality, and could be quite embarassing for some people.
I think Eircom's dropped a bollock on this one.

Sardonicat

Try running that by the data protection commissioner


www.dataprotection.ie/docs/Home/4.htm

Though, it may be that this is covered undr the T&Cs of use of the 1901 no.

You've definitely got a point tho