Consumer question

docetes

Hi,

I was looking to buy an ACER laptop and came across an Irish website with the following disclaimer below the listed item.

"All Warranties/Dead On Arrival issues for this item are handled by ACER"

is this legal?

ILA

This should be moved to Biz > Consumer > Consumer Issues I think.

However, generally speaking, the retailer and not just the manufacturer is responsible for the products they sell. So in a scernario where you require redress, you will be told to contact the retailer first and they are obliged to provide that redress in certain circumstances.

The situation is different if the goods are sold as used, second hand, or refurbished. Generally, when buying an item like a laptop, it pays to do so from a reputable seller with a known postal address and/or location so that they are tracable.

On a completely unrelated note: Carphone Warehouse has a decent netbook for €200, and there's an eBay business in Dublin selling Acer netbooks for €289

FreudianSlippers

Have a look at the Sale of Goods and Supply of Services Act.

Generally a retailer has a responsibility to the customer to handle defective goods. If the retailer then wants to take that up with the manufacturer then that is their business.

I don't think one can opt out (via contract or otherwise) of the Act, but I'm open to correction on this.

TJJP

And search boards.ie for Acer warranty info before you buy.

There has been a lot of Acer discussion on here in the past.