Important redundancy question

fat__tony

Evening all.

I was made redundant from my last Irish job in November 2009. After much discussions with my employer at the time, I'd have to claim the amount from the social insurance fund (lump sum payment)

It was registered on the departments system on 7th January this year with all the relevant documentation, audited accounts etc.

I have been browsing the departments website for the past two months to check the processing dates of the lump-sum payments. Four weeks ago I see they started to move onto January's claims, great I thought, won't be too long now.

According to the departments website, they have now moved onto February's claims for the past ten two weeks yet when I ring NERA (several times at this stage) all they can tell me is that it's still processing. They're unable to provide any additional information whatsoever apart from raising the matter with the main supervisor/manager in charge of processing the payments. Needless to say after 10 long months, I've run out of paitience.
I cannot understand how they are unable to give me a date as to when I'll recieve my bloody payment.

I've also sent 2 letters (via registered post) looking for an explanation yet I have not recieved a single phonecall or email in response.

My only other alternative is to go straight into their office on Adelaide Road and demand to speak to someone face-to-face or cause a massive scene. :mad:

Christ, it's not even a huge sum of money either (around €4k).

Any advice what I should do?

Thanking you.

eire2009

fat__tony wrote: »

My only other alternative is to go straight into their office on Adelaide Road and demand to speak to someone face-to-face or cause a massive scene. :mad:

Thanking you.

Do this, sure your probably doing **** all anyway .. People like hanging on to money as it builds up interest.. They have made 200 euro by hanging on to your money for the last year now it only costs them 3`800.. Do this to 10`000 people your saving 2`000`000 .. Nice how the system works :rolleyes:

fat__tony

eire2009 wrote: »

Do this, sure your probably doing **** all anyway .. People like hanging on to money as it builds up interest.. They have made 200 euro by hanging on to your money for the last year now it only costs them 3`800.. Do this to 10`000 people your saving 2`000`000 .. Nice how the system works :rolleyes:

I wouldn't mind but I've been in the middle east working for the past 8 months, just returned home a week ago and I would have thought they'd have processed it by now.

The worst thing is that NERA in Carlow is completely detached from the office in Dublin, Christ it's like a closed shop or something.

dan_d

Recent experience with social welfare (okay not entirely related, but still) has taught me that yes, you have to go in, plant yourself in front of them, and demand to speak to a manager. There would appear to absolutely no communication whatsoever between any offices and as for having any kind of centralised database - forget it.

It helps even more if you know anybody - or anyone you know that knows anybody - that has even the vaguest link to the system you're looking at, that can make a phonecall. It's what I ended up doing, and I was appalled at the response, in the sense that the letter appeared in my door the next day, even though I'd been told I'd be waiting another 5 weeks or more on top of what I'd already waited.

It's a totally closed shop, and a completely archaic system.

fat__tony

dan_d wrote: »

Recent experience with social welfare (okay not entirely related, but still) has taught me that yes, you have to go in, plant yourself in front of them, and demand to speak to a manager. There would appear to absolutely no communication whatsoever between any offices and as for having any kind of centralised database - forget it.

It helps even more if you know anybody - or anyone you know that knows anybody - that has even the vaguest link to the system you're looking at, that can make a phonecall. It's what I ended up doing, and I was appalled at the response, in the sense that the letter appeared in my door the next day, even though I'd been told I'd be waiting another 5 weeks or more on top of what I'd already waited.

It's a totally closed shop, and a completely archaic system.

cheers.

I do have the name of the manager of the redundancy payments section so Ill be calling her out when I get there.

It's time for the forceful approach.