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aritech alarm problem query

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  • 08-09-2010 8:08pm
    #1
    polmacc
    Closed Accounts Posts: 6 ✭


    i have installed an aritech cs250 burglar alarm panel , and linked up to it a voice card to its digi dialler. when the alarm tries to ring out through the telephone line it fails and (failure to comm } appears on screen . any body got any ideas? thanks


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    #2
    LoLth
    Moderators, Technology & Internet Moderators Posts: 10,339 Mod ✭✭✭✭LoLth


    moved from Security forum.


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    #3
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    polmacc wrote: »
    i have installed an aritech cs250 burglar alarm panel , and linked up to it a voice card to its digi dialler. when the alarm tries to ring out through the telephone line it fails and (failure to comm } appears on screen . any body got any ideas? thanks

    Do you have engineer access?
    If so do a manual test call & tell me at what point it fails.
    Have you checked the phone line into the panel is ok?
    Has this previousally worked or is it a new set up?


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    #4
    altor
    Registered Users Posts: 11,661 ✭✭✭✭altor


    polmacc wrote: »
    i have installed an aritech cs250 burglar alarm panel , and linked up to it a voice card to its digi dialler. when the alarm tries to ring out through the telephone line it fails and (failure to comm } appears on screen . any body got any ideas? thanks

    Did you program in the voice messages plus set it up to voice to communicate ?

    www.altor.ie



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    #5
    polmacc
    Closed Accounts Posts: 6 ✭polmacc


    thanks koolkid for your intrest . i have been through the engineering set up , i have recorded the voice messages, entered the phone nos in the central ststions , set the protocol to voice , but whenever i try to carry out a test call the telephone line as you would expect is diverted to the dialler but no call proceeds . the telephone line has been checked and is fine , this is a new set up.... a message shows up on the display after a few minutes saying ....... failure to comm.........


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    #6
    polmacc
    Closed Accounts Posts: 6 ✭polmacc


    altor ,
    the voice messages have been recorded, and the settings are in place for voice communicate but when it attempts to call the line is diverted from the house phone <as should happen> but no call follows...... only a message appears on the keypad after a few mins saying ......... failure to comm..........


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    #7
    altor
    Registered Users Posts: 11,661 ✭✭✭✭altor


    Did you also program a fake account number ?

    www.altor.ie



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    #8
    polmacc
    Closed Accounts Posts: 6 ✭polmacc


    yes the no i put in was 1 , is this sufficient or is a longer no required ?


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    #9
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Enter 4 digits and it should be OK/.


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    #10
    altor
    Registered Users Posts: 11,661 ✭✭✭✭altor


    Did that sort the dialer polmacc ?

    www.altor.ie



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    #11
    polmacc
    Closed Accounts Posts: 6 ✭polmacc


    wont be able to get to the dialler and voice card for a few days , when i do i will let ye know the outcome , once again thanks for all the help
    ;)


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    #12
    polmacc
    Closed Accounts Posts: 6 ✭polmacc


    koolkid wrote: »
    Enter 4 digits and it should be OK/.
    one bills ringing mobiles
    koolkid got the problem sorted ......... the client i was installing the alarm for had mobile phone nos barred from being called from his home telephone line as his two teenage children were previously running up large phone bills, so when ever the alarm dialler was dialling out it was prevented from doing so by eircom { all the nos the dialler was calling were mobile nos].
    the client had forgotten all about this until i eventually asked if there were any restrictions on the line .......... once again thanks for your help..........:D:D:D:D:D:D


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