Who regulates Ebay?

forestfruits

Any idea who I can complain to about ebay- they are screwing me over on a refund- no sign of it yet and no contact from them keep ringing them they are useless- giving me the run around.

Elessar

If it's in relation to a payment it's probably Paypal you should be after.

Through my own research I have discovered that Paypal is not regulated in Ireland whatsoever. The main base is in Luxembourg I believe so it's probably that country who regulates them.

I can't speak for ebay but I imagine they are the same.

forestfruits

Grrrrrrr ebay are making me want to pull my hair out!!!!!!!!!!!!!!!!!

Its like talking to the wall trying to deal with their customer services people.... IM never going to see my refund

Anyone know how to contact their escalation centre in ireland

Max Power1

If you are disputing a payment its probably paypal you should be chasing.

allthedoyles

Max Power1 wrote: »

If you are disputing a payment its probably paypal you should be chasing.

Not everything on eBay is paid through paypal - There are a few other payment methods , ie cheque , postal order , cash , credit card , escrow .

Do Paypal cover these type of disputes/ refunds as well ?

forestfruits

Its a dispute gone wrong- ebay fecked things up.
In short the seller never sent the item- I opened a dispute, they decided in the sellers favour without checking out the tracking number he provided - it was for an item sent to a different address and sent and received before id even ordered!! Ebay agreed to refund me on aug 24th but not a penny have I gotten.

Every time I call (which is costing me a fortune calling customer services in England) they give me a different story.

The latest is that they are waiting for "a higher dept to let them know when the refund will be processed" they cannot transfer me to the " higher department" as they dont have the number!

The Higher department it turns out is the escalation centre in Dublin (which is unlisted).

GRRRRRRRRRRRRRRR -



Its a joke

jor el

allthedoyles wrote: »

Not everything on eBay is paid through paypal - There are a few other payment methods , ie cheque , postal order , cash , credit card , escrow .

Do Paypal cover these type of disputes/ refunds as well ?

No. How would Paypal be responsible for a cheque?

forestfruits wrote: »

Its a dispute gone wrong- ebay fecked things up.

eBay have nothing to do with the payments, so why are you even contacting them. If you paid with Paypal, then that's where you need to be. If you didn't, then no one can or will help you.

Max Power1

allthedoyles wrote: »

Not everything on eBay is paid through paypal - There are a few other payment methods , ie cheque , postal order , cash , credit card , escrow .

Do Paypal cover these type of disputes/ refunds as well ?

:rolleyes:

What do you think? I was only offering the OP some helpful advice. If he paid by cheque, cash etc he wont have any comeback anyway.

forestfruits

Thanks all

I paid via paypal- item wasnt sent- I opened a dispute with ebay as the seller claimed it was lost. Seller offered a refund, but I never received it and he stopped contacting me-- I then opened a dispute with Paypal who promptly closed the case as I had a case open with ebay!!

I escalated the ebay case- they failed to check the tracking numbers- admitted they were wrong and have told me that they have granted me a refund.

Just which decade I will receive it is all that remains in question.

allthedoyles

Max Power1 wrote: »

:rolleyes:

What do you think? I was only offering the OP some helpful advice. If he paid by cheque, cash etc he wont have any comeback anyway.

Max - You helpful advice is always welcome , .-

As an eBay seller and Paypal member - my own opinion , is that every package needs to be sent by registered post . Tracking is so important nowadays .

There are buyers out there that will try anything in order to receive a refund , and I have caught out two of them in recent days .

And BTW - This weekend is FREE listings on eBay.ie auction format -