UPC HD Cisco box freezing on startup

old gregg

Hi there, sorry if this has been dealt with before but a trawl through threads did not immediately find anything ....

I have the UPC HD service but it has started intermittently freezing when I turn it on. When it freezes I get no signal via hdmi cable to the tv and the remote won't change channels or go to the guide. I can use the remote to turn off the box but then it won't turn on again until I flick the switch on the back.

I spoke with an engineer (very nice person, no complaints there) and was told that it happens to some customers and there's nothing anyone can do about it. At this stage it happens maybe 50% of the time. If the box boots correctly then there's no further probs until the next time.

Does this ring a bell with anyone? Many thanks for taking a moment on this.

casio4

my box is the same and getting worse as the days go on, I came on here this morning to see if anyone else had this problem or should I ring them for a new box?

Volthar

It is quite an old thread but maybe someone has a solution for that...
My one was workin OK for couple of months, then it behaved as old gregg's and casio4's but now it is getting riddiculus. I have to unplug and restart it every time I want to watch telly and sometimes even couple of times. Today I gave up and decided to watch dvd instead. I am going to call UPC on Monday and hope they will offer me something else then... 'have you reset your mediabox?' approach

wowy

Same here for me.

Volthar

Gave them a call this morn. Apparently they are aware of the problem... told me to... restart the box but they have sent some sort of testing signal to my box at the same time. The nice lady I was on the phone with told me that in case this has not fixed it she will book a technician to visit me and sort it out for me. So far so good. Fingers crossed!

rgfuller

I'm also having this issue the last few days.

forzacalcio

Got Mutiroom in during the week and the new box freezes all the time!

califano

forzacalcio wrote: »

Got Mutiroom in during the week and the new box freezes all the time!

Is one a HD box and the other a non hd digital+ box?. Which box is it happening on?.

A similar recent problem with my own multiroom(one is a HD box the other a non-hd digital+ box and the install was about April of this year) digital+ box is that it goes on standby soon after your watching a dvd on another external or not watching tv and then actually powers itself off entirely with the red light going out. I need to plug the box out and in again. Before it powers itself off and when plugged back in you can hear fans start to boot in as if cooling fans. It has only started happening in the last couple of days and about once or twice a day. I wonder has anyone encountered this problem.

forzacalcio

No they are both Digital HD, the screen just freezes and I need to plug it out and back in. Never realised how loud these boxes are either!

Volthar

Volthar wrote: »

Gave them a call this morn. Apparently they are aware of the problem... told me to... restart the box but they have sent some sort of testing signal to my box at the same time. The nice lady I was on the phone with told me that in case this has not fixed it she will book a technician to visit me and sort it out for me. So far so good. Fingers crossed!

Sadly it is still happening so I am waiting patiently for their engineer to come visit me and get the problem sorted.

thefishone

forzacalcio wrote: »

No they are both Digital HD, the screen just freezes and I need to plug it out and back in. Never realised how loud these boxes are either!

They should not be that loud,if they are,the Harddrive might be loose and the only was to fix that,is to get UPC to replace the box.

Antrim_Man

Just posted on another thread. My UPC box is dead now in the mornings, no response to remote, no lights on. Needs power cycled to get it going. This started happening after software upgrades. Anyone have this problem?? Its a non HD box.

califano

Antrim_Man wrote: »

Just posted on another thread. My UPC box is dead now in the mornings, no response to remote, no lights on. Needs power cycled to get it going. This started happening after software upgrades. Anyone have this problem?? Its a non HD box.

This was happening on my multi room non hd box. Go to the settings and you will see something like "Turn to standby when not active" which is enabled. You have the option to change to 'At night' or 'disable or 'turn off''. select disable or turn off.

Antrim_Man

rounders123 wrote: »

This was happening on my multi room non hd box. Go to the settings and you will see something like "Turn to standby when not active" which is enabled. You have the option to change to 'At night' or 'disable or 'turn off''. select disable or turn off.

Done thanks, will see how it goes.

Antrim_Man

rounders123 wrote: »

This was happening on my multi room non hd box. Go to the settings and you will see something like "Turn to standby when not active" which is enabled. You have the option to change to 'At night' or 'disable or 'turn off''. select disable or turn off.

Box is now totally dead :mad:

Malb

I had a similar problem and initially my only solution was to cycle power to the box.

However since I disabled the auto stand by; I can't recall the exact menu entry, but basically it's the one that sets the box to power down if inactive or no button pressed.

Bottom line since I disabled that option the problem has gone away.

Antrim_Man

Malb wrote: »

I had a similar problem and initially my only solution was to cycle power to the box.

However since I disabled the auto stand by; I can't recall the exact menu entry, but basically it's the one that sets the box to power down if inactive or no button pressed.

Bottom line since I disabled that option the problem has gone away.

My box died on Friday and they wont be out till Wednesday :mad: The red power light in blinking and screen says "software upgrade in process"

After a quick google it seems to be a common enough fault with these boxes.

wush06

Same here my hd box has gone as well. Next Monday before they can come out.

Antrim_Man

wush06 wrote: »

Same here my hd box has gone as well. Next Monday before they can come out.

Make sure and phone them for a rebate for the loss of service.

Antrim_Man

Box replaced and all contents on hard disk gone :mad::mad::mad::mad:

forzacalcio

Antrim_Man wrote: »

Box replaced and all contents on hard disk gone :mad::mad::mad::mad:

Did the switch the hard disk?

Antrim_Man

forzacalcio wrote: »

Did the switch the hard disk?

No, and I did ask. Hard disk was over 70% used, everything lost :mad:

forzacalcio

Antrim_Man wrote: »

No, and I did ask. Hard disk was over 70% used, everything lost :mad:

What did they say no? Bad form!
Mine is freezing up too, got a new one for multi room and freezes every hour and needs to be switched off

Antrim_Man

forzacalcio wrote: »

What did they say no? Bad form!
Mine is freezing up too, got a new one for multi room and freezes every hour and needs to be switched off

Just said tough sh1te really. The boxes do not have access compartments/removable disks like a laptop. That would be too convenient and clever wouldnt it.

forzacalcio

Antrim_Man wrote: »

Just said tough sh1te really. The boxes do not have access compartments/removable disks like a laptop. That would be too convenient and clever wouldnt it.

Thats a load of ballsack anyway Id say,
I was given a second box bymistake so might take a look at that later but Id very much doubt they cant be removed!

bigron2109

Got UPC in on wednesday with brand new box, and we had to ring up today to complain about the box.Uts freezing and knocking itself out.So they are sending us out a new one on tuesday.Not even a week old. :eek: