112 Question

Why does the guy at the end of the emergency call ask you for your name and number? Surely he can see it and when transferred, the operator said something like 'I'm transferring 08X-XXXXXXX to you'.

Seemed odd...

PetrovthePrat

The operator passes your number to the Garda,Fire or Ambulance,but it can sometimes be said too quickly,the caller may have spoken over the operator or the dispatcher may just need to double check. I believe Eircom did not pass the callers number,BT have just taken over the 112/999 service so perhaps some gardai,firemen and ambulance dispatchers are still getting used to it.

Cool, thanks for that.

Odd that the caller ID isn't there, I was a bit freaked he was asking for it but didn't really want to waste time asking him why he was doing it.

PetrovthePrat

Caller ID can fail,verbal handover is a pretty good back up. To be sure to be sure.

cushtac

Deleted User wrote: »

Odd that the caller ID isn't there

It doesn't show up if the call is made from a mobile with no sim card.

Delancey

cushtac wrote: »

It doesn't show up if the call is made from a mobile with no sim card.

Hoax alert , hoax alert.....

PetrovthePrat

Hoax callers could remove their SIM,but technology leaves a trail like a snail! So if the Garda really take a notion to find you,they'll find you. Takes a wee while,but not too awfully hard for them.

cushtac

cushtac wrote: »

It doesn't show up if the call is made from a mobile with no sim card.

Like I said - the operator called out my number!

I was just wondering why the guy I got transferred to asked for the number.

Tango Alpha 51

Having worked ambulance control, it's rare that the exchange operator would say I'm transferring such a number to you. In relation to your question as to why you were asked for your number ie by the ambulance controller is that it's part of the ampds system which prompts the controller to verify the number so as there is mistake in case we need to call you bk. Eircom/BT will stay on d call in d background incase further clarification is needed.

Zambia

cushtac wrote: »

It doesn't show up if the call is made from a mobile with no sim card.

Its actually a great thing that is the case wherever you are on a mobile as long as any GSM network has a signal you can dial 112 for help. Regardless of credit status or wether you are a subscriber to that network.

The call would still give the IMSI that is located on the actual SIM-less phone via that yes you would/could be tracked. How is not really for open discussion.

Hooch

Deleted User wrote: »

Why does the guy at the end of the emergency call ask you for your name and number? Surely he can see it and when transferred, the operator said something like 'I'm transferring 08X-XXXXXXX to you'.

Seemed odd...

When a 999 call is transferred to an AGS communication room the operator cannot stay on and listen (unless they expressly KNOW that the call is a hoax). The operator will announce the exchange by their two letters (exchange DU etc) and then transfer the call fully. At this point, with the present system, there is no caller display and a Garda will have to ask you for your number. They system is due to be changed over the next month into a much much better one. All calls are also recorded in the station.

This is the system from our point of view.

1922

nice guy always wrote: »

When a 999 call is transferred to an AGS communication room the operator cannot stay on and listen (unless they expressly KNOW that the call is a hoax). The operator will announce the exchange by their two letters (exchange DU etc) and then transfer the call fully. At this point, with the present system, there is no caller display and a Garda will have to ask you for your number. They system is due to be changed over the next month into a much much better one. All calls are also recorded in the station.

This is the system from our point of view.

think it is changed in some places and the call centres are being moved

Zambia

1922 wrote: »

think it is changed in some places and the call centres are being moved

To india?

1922

Zambia232 wrote: »

To india?

yes and scotland like sky

na think mullingar is gone and two new locations are being used. dublin is staying.

can't recall where the other places are but read it recently

Garda3012

https://www.youtube.com/watch?v=0zeWmHAcLzM

Hooch

1922 wrote: »

yes and scotland like sky

na think mullingar is gone and two new locations are being used. dublin is staying.

can't recall where the other places are but read it recently

Ballyshannon

cushtac

Deleted User wrote: »

Like I said - the operator called out my number!

You also said it was odd that they didn't have caller id, I was pointing out that it doesn't always work.

Deleted User wrote: »

I was just wondering why the guy I got transferred to asked for the number.

So they could ring you back if you got cut off or hung up.

Delancey

Zambia232 wrote: »

To india?

The new centres are Ballyshannon and Navan although a Dublin centre will also operate for a while. The fact that the 2 main locations are in the constituencies of Mary Coughlan and Noel Dempsey ( who was Communications Minister at the time the location decision was taken ) is purely coincidental and political interference should not be inferred :rolleyes:

MagicSean

From personal experience it is very common for the person to be calling from a friends or a passer bys mobile. A lot of people also ring from landlines and its always better to get a mobile from them. Also as someone already mentioned not all caller id's show up. It depends on the operator who sends the call. In addition there is always the chance the operator might say the wrong number.

Tango Alpha 51

Maybe I'm thick but people obviously don't seem to want to listen to people who work on d system. We don't have caller id. It's protocol to ask for your number so what's the problem with giving it???. It's like people who ring for an ambulance & when asked for the address to send the ambulance too, they get irate ?? Beggars belief we're nit pschyic & we ask the questions we do for a reason

wicklaman83

i think your missing the point.the OP has stated that when the 999 operator transfers the calls he says transfering 08x xxxxxxx from such a location.So you dont need caller id

Tango Alpha 51

darren254 wrote: »

i think your missing the point.the OP has stated that when the 999 operator transfers the calls he says transfering 08x xxxxxxx from such a location.So you dont need caller id

I'm not missing the point at all. I work the control room at times. Even with the new centres that have come on line, I have yet to hear any operator say i'm transferring 08x xxxxx from such a location. They usually say MU, DU or Navan & that's it.

wicklaman83

buzzman wrote: »

I'm not missing the point at all. I work the control room at times. Even with the new centres that have come on line, I have yet to hear any operator say i'm transferring 08x xxxxx from such a location. They usually say MU, DU or Navan & that's it.

so the OP is lying.At times!when was the last time

Tango Alpha 51

Did I say the OP was lying !!! & since you asked the question last friday night

Smokey Bear

Yeah the BT operators do say transferring 08..... they will only say it once as its not in their procedure to repeat it, had to ring control room the other day from ambo on my own phone due to wonderful radio system we use!!

Also I believe that BT charge the the phone provider operating company a charge of apx 2 euro for each emergency call the caller does not pay but operating company does so our frequent callers should be dealt with quickly fingers crossed as some have amassed in excess of 1,000 calls a year.
A few teething problems still being worked out but they will get there in the end.......

Smokey Bear.

Delancey

Smokey Bear wrote: »

Yeah the BT operators do say transferring 08..... they will only say it once as its not in their procedure to repeat it, had to ring control room the other day from ambo on my own phone due to wonderful radio system we use!!

Also I believe that BT charge the the phone provider operating company a charge of apx 2 euro for each emergency call the caller does not pay but operating company does so our frequent callers should be dealt with quickly fingers crossed as some have amassed in excess of 1,000 calls a year.
A few teething problems still being worked out but they will get there in the end.......

Smokey Bear.

Yes , the frequent flyers may find their service , ahem , interrupted

buzzman

buzzman wrote: »

I'm not missing the point at all. I work the control room at times. Even with the new centres that have come on line, I have yet to hear any operator say i'm transferring 08x xxxxx from such a location. They usually say MU, DU or Navan & that's it.

Well in this case the operator interrupted me when I was speaking to the Fire service guy, saying I'm transferring call from the number yada yada yada and then rang off.

To repeat, because this thread is getting seriously confusing and starting to get snobby from a large number of so called emergency service operators

I spoke to the fire guy, he took the details, then said not to worry, it had already been reported and something was on teh way. He then asked for my name and number.

I am just interested in why he asked this, as its surprising for me that he asked for the number since a) the operator called it out (and he clearly had caller ID) and b) that he'd spend a minute or so on the phone getting this after he already steered a the fire service to the location.

Rialtas

Deleted User wrote: »

Well in this case the operator interrupted me when I was speaking to the Fire service guy, saying I'm transferring call from the number yada yada yada and then rang off.

To repeat, because this thread is getting seriously confusing and starting to get snobby from a large number of so called emergency service operators

I spoke to the fire guy, he took the details, then said not to worry, it had already been reported and something was on teh way. He then asked for my name and number.

I am just interested in why he asked this, as its surprising for me that he asked for the number since a) the operator called it out (and he clearly had caller ID) and b) that he'd spend a minute or so on the phone getting this after he already steered a the fire service to the location.

Rang 999 for incident early Saturday AM, operator put me through to Garda control in Cork and then proceeded to talk over myself and the member on the other end by calling out my number.

In that context it's not hard to imagine why I was asked for my number again because all the chatter would have made it hard for the Garda to hear my number being called out. It just seems like common sense to take the number again just to be 100% sure. There have been occasions where I was called back for further information on an incident / report I made. Had my number not been taken down correctly on the initial call the emergency services might have missed out on this information.

In your particular case, the fire service might have shown up at the wrong end of the street or were unsure of the exact location so you could have easily received another call to confirm location.

MagicSean

Deleted User wrote: »

Well in this case the operator interrupted me when I was speaking to the Fire service guy, saying I'm transferring call from the number yada yada yada and then rang off.

To repeat, because this thread is getting seriously confusing and starting to get snobby from a large number of so called emergency service operators

I spoke to the fire guy, he took the details, then said not to worry, it had already been reported and something was on teh way. He then asked for my name and number.

I am just interested in why he asked this, as its surprising for me that he asked for the number since a) the operator called it out (and he clearly had caller ID) and b) that he'd spend a minute or so on the phone getting this after he already steered a the fire service to the location.

The only reason it took a minute to get the number is because it took you that long to give it. For normal people it takes less than 10 seconds and further ensures that the correct information is to hand. People from the "so called" emergency services have given you plenty of reasons why it is important to further confirm your number (which, by the way, may not be the one you are actually calling from) but you have ignored them all. So why don't we just call it standard operating procedure and leave it at that.

Tango Alpha 51

Deleted User wrote: »

To repeat, because this thread is getting seriously confusing and starting to get snobby from a large number of so called emergency service operators

I am just interested in why he asked this, as its surprising for me that he asked for the number since a) the operator called it out (and he clearly had caller ID) and b) that he'd spend a minute or so on the phone getting this after he already steered a the fire service to the location.

Please point out to me where people are getting snobby in this thread ??. In relation to your last points, it's been pointed out by various members of the ES that we don't have caller id (only the exchange operators have it) & the reason why he took your name & number is that exactly as what the OP pointed out is Standard Operating Procedure

Zambia

All calls would be recorded to a 112 line. As the call was handed over there is an audible record of the number so some tech does not have to retrace the number to the time of the call if the event is pulled up later.

Thats why I assumed they did it.