Europlex Signet 100 arming/disarming question

aka_alex

I have a Europlex Signet 100 system installed with 4 wired zones and 10 Wireless Zones. The System also has a PSTN module connected and is also monitored. Recently I changed monitoring companies and when the technician from the new company came to update settings on my system he managed to lock everyone out of it, his excuse was that he had never worked on one of these systems before. He ended up defaulting the system and starting again.

Ever since the system was defaulted, every time I do a fullset arm or disarm the system rings through to the monitoring service. I have asked the technician about changing this option and he doesn't seem to know how to do it. I don't need the monitoring service to know every time I arm or disarm the system.

Does anyone know how to change this setting on a Europlex Signet 100. I have consulted the instruction manual but it doesn't say in it. Any help would be appreciated.

Regards

Jnealon

He has arm and disarm signals going to the cs. This could be sorted remotely by the installation company but going by what you've said I doubt it

KoolKid

In engineer goto
Communication
Central Station > edit> select
Arrow down to
Reported events & select
Arrow down trough the events
If anything other than Alarm , Restore & Confirmed has a * beside it select that , arrow down to disable & select again.

altor

aka_alex wrote: »

I have a Europlex Signet 100 system installed with 4 wired zones and 10 Wireless Zones. The System also has a PSTN module connected and is also monitored. Recently I changed monitoring companies and when the technician from the new company came to update settings on my system he managed to lock everyone out of it, his excuse was that he had never worked on one of these systems before. He ended up defaulting the system and starting again.

Ever since the system was defaulted, every time I do a fullset arm or disarm the system rings through to the monitoring service. I have asked the technician about changing this option and he doesn't seem to know how to do it. I don't need the monitoring service to know every time I arm or disarm the system.

Does anyone know how to change this setting on a Europlex Signet 100. I have consulted the instruction manual but it doesn't say in it. Any help would be appreciated.

Regards

It really amazes me how installers with problems with systems they dont use cant ring the manufacture for tech support. The installer should of known it was set up to report the arm/disarm to the central station.

aka_alex

Hi all, thanks for your replies. Altor, I do agree with you, I can't understand why they can't find out what they need to do. Before they came near my house I had informed them of what system I had installed.

Koolkid, I tried what you suggested but can't seem to find the Reported Events option. I logged on as engineer, went to communications, central station, edit and select. I then get the following

FF and (account id) number. If I press select on this (there are no other options) I get the following options:

Account ID
Account Name
Protocol
1st Phone Number
2nd Phone Number
Dial Attempts
Channels
Priority
Automatic Test

I have looked in all options for anything resembling Reported Events and can't seem to find anything.

Have you any other ideas.

Thanks.

KoolKid

Its reporting channels insted of SIA ?
Change Protocol to SIA Ex 1.
When you go back in then Reported events should be there insted of channels.

Jnealon

You may want to let your cs know that you are changing protocols

altor

aka_alex wrote: »

Hi all, thanks for your replies. Altor, I do agree with you, I can't understand why they can't find out what they need to do. Before they came near my house I had informed them of what system I had installed.

And then leave you to find out how to sort the alarm :eek: I hope they do the descent thing and give you your monitoring free for the year

aka_alex

Koolkid, many thanks, that worked.

I am going to approach the company today and have a lil chat with them regarding all that has happened with changing over to use their service. Will see what they say.

Many thanks for all your help and will keep you informed of what is said.

KoolKid

If you want some options on other stations to use give me a shout.