Strange email from Paypal (but its not Spam)

Sheep Shagger

Apologies if this is somewhere else but can't find anything.

Have been using Paypal for a number of years to accept payments for our club and have never had any problems. Recently received an email from Paypal saying that they suspected a suspicious payment into our account, they asked a few question (one being had I shipped the items/provided the service the money was received for). The answer was that we had not shipped anything as the query came in the same day as the payment was received.

Today we received this email, has anyone seen anything like it before? Will try and make contact with the 'buyer' to ask for them to resubmit a payent, am just curious as to why this transaction is any different to the over 1,000 that we have received before


Dear XXXX

We've concluded our investigation into the transaction detailed below.

Because we determined that you did not meet the eligibility requirements
for the PayPal Seller Protection Policy, you are being charged for this
reversed transaction. We've returned the funds to the PayPal account
holder, and your account will be debited for the amount of this transaction.

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Helping ensure safe transactions

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Most of the payments you receive will be from, honest buyers. PayPal wants
to help ensure that your transactions are as safe as possible.

You can often reduce your risk by paying close attention to payment details
and unusual requests.

* Watch for address inconsistencies:
It's fairly common for a buyer's shipping address to be different from the
billing address. In some cases, though, it could indicate fraud. For
instance, a high-priced item that has a billing address in one country and
a shipping address in another may be suspicious.

* Beware of unusual requests that could indicate suspicious activity, such
as:
- Buyers who want rush shipment at any cost
- Buyers who send partial payments from different PayPal accounts
- Do not make payment in full

Go to the PayPal Security Center for more information.

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Transaction Details

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Buyer's name: XXXXXXXXXXXXX
Buyer's email: XXXXXXXXXXXXXX
Transaction ID: XXXXXXXXXXXX

Transaction date: XXXXXXXXXXXX
Transaction amount: **.00 EUR
Your transaction ID: XXXXXXXXXXXXX
Case number: XXXXXXXXXXXXXXX


Thanks,

PayPal

RasTa

Something wrong with the buyers account. Stolen CC etc

Max Power1

RasTa wrote: »

Something wrong with the buyers account. Stolen CC etc

my thoughts exactly. Doesnt look like the usual claim or chargeback email.

allthedoyles

I suggest you ring Paypal , and ask them to confirm that they sent you this email , and also to explain further :

1890 943 220
(01)4369023

They have concluded their investigation into a transaction , that you knew nothing about .......strange