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Lost receipt and Damaged product

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  • 13-07-2010 12:54am
    #1
    CacaLuvsCuddles
    Closed Accounts Posts: 15 ✭


    Hi,

    I'm looking for some advice and would greatly appreciate some help.
    At 5pm today my partner and I bought a €250 gaming chair in Argos. We handed the worker behind the desk the receipt for him to stamp. We picked up the box and headed off for the car and forgot the receipt.
    We just got home and assembled the chair. We just tested out the sound and realized that there are some major faults with the product's sound output.
    We paid in cash and have absolutely no idea what to do. If we were to send it back to the manufacturer for repair we would need the receipt.

    If anyone has anything to contribute, I would be very grateful.

    Thanks,
    Catherine H.
    Tagged:


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    #2
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    Argos are usually quite good with returns, granted I've never tried with out a receipt


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    #3
    Domscard
    Closed Accounts Posts: 520 ✭✭✭Domscard


    CacaLuvsCuddles wrote: »
    Hi,

    I'm looking for some advice and would greatly appreciate some help.
    At 5pm today my partner and I bought a €250 gaming chair in Argos. We handed the worker behind the desk the receipt for him to stamp. We picked up the box and headed off for the car and forgot the receipt.
    We just got home and assembled the chair. We just tested out the sound and realized that there are some major faults with the product's sound output.
    We paid in cash and have absolutely no idea what to do. If we were to send it back to the manufacturer for repair we would need the receipt.

    If anyone has anything to contribute, I would be very grateful.

    Thanks,
    Catherine H.

    A receipt is not essential but some proof of purchase is required. Argos usually are excellent with returns - go back with the boxed up product in its original packaging (including the little stickie that records the catalogue number) and tell them the time you purchased it and that you left the receipt behind. I don't think you'll have any difficulty - their electronic records will confirm your purchase. Above all, stay pleasant and courteous - expect to be treated the same in return and it generally pans out in your favour.


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    #4
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    It should also be covered by manufacturers warrenty,


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    #5
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Start with Argos, as that is where you purchased the product.

    Explain the circumstances and see what happens.


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    #6
    CacaLuvsCuddles
    Closed Accounts Posts: 15 ✭CacaLuvsCuddles


    I would just like to thank everyone for your help.
    2 days after purchase I returned to the place of purchase, they gave me another copy of the receipt. After I told them about the fault, I was referred to another store who had another Xrocker in stock.
    They did a straight swap and it works fantastically.

    I would recommend an X Rocker Pro to anyone. Its fantastic.

    Again, many thanks.

    Catherine


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    #7
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Thanks for coming back to update us - much appreciated

    dudara


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    #8
    bossdrum
    Registered Users Posts: 350 ✭✭bossdrum


    I have the same problem. I also bought it in Argos.

    My samsung tv that i bought in June has stopped working & i have lost the receipt.

    I have the original box but it's missing the top layer of polystyrene.

    Does this matter too much?

    I bought it on the Credit Card so would that do as proof of purchase?

    Also can i get my money back rather than a replacement as i do not want another samsung tv?


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    #9
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    The visa statement would do as a receipt.

    The TV will prob be repaired/ replaced with another one unless they are not available in which case you could use the amount paid against another TV or get a refund. I would give your local store a call before you lug the telly back in just to see what is lightly to happen.


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