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Sky prefix Update failed

mike2084 · 2010-07-12 11:45:40

Hi everybody, Really need some help with this. I got a letter from Sky saying that my telephone line is withholding the number which is right as we are ex-directory. Anyway they tell me to 142 in the dialling prefix in the installer menu. I have multiroom the old software standard box did the callback fine with 142, but…

12-07-2010 11:45am

#1

mike2084

Registered Users, Subscribers, Registered Users 2 Posts: 1,360 ✭✭✭

Join Date: June 2002

Posts: 1230

Hi everybody,

Really need some help with this. I got a letter from Sky saying that my telephone line is withholding the number which is right as we are ex-directory. Anyway they tell me to 142 in the dialling prefix in the installer menu. I have multiroom the old software standard box did the callback fine with 142, but the HD box displays the message 'prefix update has failed'. Does anyone know a way round this other than asking eircom to unblock the caller id? Thanks

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