Unable to open attachments in hotmail

fonzy157

Hi,
For some reason, i cant open any attachments now in my hotmail account,I cant even open attachments which i have previously opened. I Haven't done anything different to computer.

Anyone know how to solve this problem?
Thanks in advance

JonathanAnon

What types of attachments are they?

You will need to have the appropriate plugin for the appropriate browser if you wish to open it within the browser.. Probably the best option if you are having trouble is to download the attachment to your own PC and try to open it from there (i.e. outside of the browser).

fonzy157

Thanks for your reply.
The attachments are just word documents.
Its weird as i could read them before.

JonathanAnon

So if you save them to your desktop as xxxxxx.doc and then open the file in Word what happens.. do this happen with many files or is it just the one file. ?

fonzy157

when i click on the attached document i get the options open/save etc, when I click on open or save it looks like it will open and then it just stops so it wont allow me to open it or save it.
Have tried a few of my previous attachments and there all doing the same thing.V strange!

JonathanAnon

Have you tried to do the same with Opera, Firefox, Chrome or any other browser as a test?

fonzy157

sorry, im not really techie minded so this may be a stupid question but what do you mean?!

JonathanAnon

fonzy157 wrote: »

sorry, im not really techie minded so this may be a stupid question but what do you mean?!

What I'm saying is that there may be some misconfiguration of the browser (program that allows you to view web pages, which is probably Internet Explorer if you havent downloaded something different). You could try downloading another browser ... there are many ...Firefox, Opera, Google Chrome.. and see if this makes opening your attachments easier..