mymemory.co.uk Issue - Received wrong goods and they refuse to pay P&P

alan85

Hi everyone,

Need advice on an issue i've had with the following company. I bought memory from mymemory. I went on specs and photos that they had on their site. When the memory did arrive it turned out to be for laptop and not PC as I assumed it would be going by the spec and photo.

They have offered to refund but I think they should also pay P&P. They're refusing to do so. It's not huge but I don't think I should have to pay for their mistake.

Here's is the link to what I ordered:
http://www.mymemory.co.uk/High-Speed-RAM/Kingston-HyperX-RAM/Kingston-4GB-HyperX-RAM---KHX5300S2LLK2_4G

But, if you look further than the main page it becomes clear it ain't as advertised on the cover page. The photo is PC RAM but it is actually Laptop RAM. But, on all other products the photo is of the product that you actually receive....

My question is: I paid with Paypal. I have organised for a refund. Is there anything else I can do to see if I can force them to pay P&P?

and

Are there any sites where I can write a review about my experience with this site?

Thanks in advance!

fleet

It's a technical part.

The specifications, which you have to look at to know you're ordering the correct part irrespective of the image clearly states "4GB 667MHz DDR2 Low-Latency CL4 (4-4-4-12) SODIMM (Kit of 2)"

SODIMM is laptop, simple as.

Frankly they were kind to offer the refund.

TouchingVirus

The picture is misleading and almost had me fooled. The big giveaway is the mention in the Specification section that it's an SODIMM - unless you're running a HTPC or a small form factor PC you should know that an SODIMM is not for PCs and is for Laptops.

Buyer Beware is what I think this falls under.

However, you might have some luck in quoting the Terms & Conditions

If the goods are faulty or do not conform to description, you may contact MyMemory within 28 days and will be entitled to a replacement or a full refund and we will arrange return at our own expense. MyMemory reserves the right to retain the cost of delivery where goods are returned for no cause.

There is no text on their site that says "Pictures for illustrative purposes only" that I can see, and when you hover over the Image it says "Kingston 4GB HyperX RAM - KHX5300S2LLK2/4G" which indicates the item in the picture is the model you're purchasing.

fleet wrote: »

Frankly they were kind to offer the refund.

No, they weren't. Distance selling regulations - the cool off period of 7 days during which time any item can be returned unopened for a full refund.

jor el

It isn't really clear from the picture what it is. Could be DDR2, DDR3, you just don't know. The description makes it very clear, and is more than enough to cover them.

You never buy based on the picture, just look in McDonalds to prove that!

TouchingVirus

What's clear from the picture is that it's branded Kingston and it's not an SODIMM though, surely it's bad practice/misrepresentation though? Worth a try if you ask me.

At the very least you should ask them to change the image to one more reflective of the product OP.

jor el

Why would you assume that a blurry, low res picture is the correct definition of the product you are buying, when there is a perfectly good, detailed description of the product written right there.

He bought the wrong item, because of his own fault. Simple as that. He can return it for a replacement or refund, but must pay the return postage costs, which is perfectly reasonable.

inforfun

Not having a go at the OP but do people also ask for (transport) money back when they have to go back to a shop when a product is faulty or is not what they thought they were buying?

Only know from experience with Amazon that you pay for shipping if you return something that you ordered by mistake. Amazon will pay for shipping if something is wrong with the product though.

rubadub

These companies must suffer people buying the wrong ram all the time, I am always extra careful ordering ram as there are so many variants, that site has a link to the kingston data sheet which shows the exact dimensions of the ram.

The big giveaway is the mention in the Specification section that it's an SODIMM

I would not have known that, but the 200 pins would have given it away for me.

TouchingVirus

jor el wrote: »

Why would you assume that a blurry, low res picture is the correct definition of the product you are buying

Because apparently the picture is the actual the product on other product pages. Of course it'd be safe to assume that when looking at the product page for the RAM that the picture is the product.

@inforfun: No, but if you bought RAM from an Argos catalogue for example, then you'd get it right there and then and you would know it's the wrong RAM before leaving the shop and would get a refund or exchange it for the correct item.

jor el

TouchingVirus wrote: »

Of course it'd be safe to assume that when looking at the product page for the RAM that the picture is the product.

Can you tell from the picture whether that's DDR, DDR2 or DDR3? Can you tell the speed? Does it even tell you it's 4GB? No, so you don't know that what you're buying is what you want based on the picture alone. The detailed description right below does however tell you exactly what you are buying. Add in the link to the memory configurator and the data sheet on Kingston's site, and you have more than enough information to know what you're buying. The picture shows you are buying RAM. It doesn't tell you what the RAM is, and you would never buy it based on that picture and the description at the top of the page (HyperX High Speed RAM is fairly meaningless too).

Until you read this bit

Specification

- 4GB 667MHz DDR2 Low-Latency CL4 (4-4-4-12) SODIMM (Kit of 2)
- Standard 256M X 64 Non-ECC 667MHz 200-pin Unbuffered SODIMM (SDRAM-DDR2, 1.8V, CL4, Gold)

there is no way to tell whether that RAM will work in any particular system.

Jim236

jor el believe it or not, we're not all computer nerds like yerself.;)

Unless the company provides a legend to say this means this and that means that, I don't think its reasonable to expect the average joe to know what SODIMM or 200-pin means.

seamus

Jim236 wrote: »

jor el believe it or not, we're not all computer nerds like yerself.;)

Unless the company provides a legend to say this means this and that means that, I don't think its reasonable to expect the average joe to know what SODIMM or 200-pin means.

I think it's reasonable to expect anyone buying RAM to know exactly what they're looking for, and why.

Replacing RAM is non-trivial and isn't like buying a new mouse or even a printer.

alan85

Hi, OP here...

I've read all your posts and like Touchingvirus has said I'm going to email and point out that the goods weren't as described because at the end of the day they weren't.

I agree that buying RAM is non trivial. I suppose I was a bit rushed as they had an offer on at the time of 20% off for one weekend only. I trusted their pic. I went on basic specs for RAM that I had researched and been successful with in the past. Had the pics been correct I would have picked the next option from their main page and would have most definitely been successful in my choice.

Thanks for advice!

rubadub

Jim236 wrote: »

I don't think its reasonable to expect the average joe to know what SODIMM or 200-pin means.

Neither do I, and this is why the average Joe has his mind blown when he goes onto a site like that and sees 100's of options and simply does not buy. The average Joe will go down to the local computer shop with his laptop or PC model number and they will be certain it is right, and they pay a massive premium for the privilege. Or they go to the nerdy mate who knows about these things, like me The only thing I do get nervous about buying/selecting is RAM.

I have had nearly 100 orders with mymemory with no trouble at all. A few weeks ago a pretty techy mate was getting laptop RAM and asked me to double check if it was correct, I said it should be fine and he ordered it (from mymemory), turned out it did not work in that particular Sony model. Mymemory contacted kingston and organised a replacement as kingston said it was a flaw that was sort of on their side.

They ship from jersey so you are liable for VAT (and duty if very high) -that is the only warning I would give about them TBH.

Jim236 wrote: »

Unless the company provides a legend to say this means this and that means that

They do openly ask you to contact them if you are in doubt, and from my mates reports I think they would be helpful. www.crucial.com is also a good site for checking what RAM your system can take. I don't even know what DDR3 stands for, all I know is if my last RAM was DDR3 then my new one probably has to be. It is useful to know some stuff like speeds, as some of the higher spec RAM can be cheaper due to economies of scale, and in a lot of cases you can use higher speed RAM if your old one was lower speed, it will just run at the lower speed.

If in doubt I would post in the computer section.

Grumpypants

It will cost you 3 euro to post it back.

alan85

Yeah... am gona send 100pds worth of stuff back by unreg mail... Could get lost and the company may even claim it wasn't sent since they didn't even want to refund in the first place... It's actually e10...