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upc/chorus ntl funny charge ???

  • 22-06-2010 5:47pm
    #1
    adam111111
    Registered Users, Registered Users 2 Posts: 41 ✭


    hi everyone
    i have a subscription with upc/chorus ntl for phoneline + broadband . upc are charging me for these 2 services plus an extra €8/pm for NOT having their tv services .i wonder is this legal to do :confused: ? i mean they are charging me & all other subscribers who are not using the upc tv packages for not buying this service , i know it sounds confusin but it is true :eek: .and i'm trying to know if they are allowed to do this .
    what do you think !!!


Comments

  • #2
    _michelle_
    Closed Accounts Posts: 107 ✭✭_michelle_


    i used to have the telly with them and to say it was one headache after another is an understatement. would avoid them like the plague!!


  • #3
    Paulw
    Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    What do the Terms and Conditions on their website say?

    Have you actually talked to them and asked about the charge?


  • #4
    mgsrocks
    Registered Users, Registered Users 2 Posts: 601 ✭✭✭mgsrocks


    You have it the wrong way around. You're being charged €8 as a form of line rental since you don't have an existing tv connection. It's mentioned in the T+C's and on the website before it lets you place an order.


  • #5
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,806 ✭✭✭GerardKeating


    adam111111 wrote: »
    hi everyone
    i have a subscription with upc/chorus ntl for phoneline + broadband . upc are charging me for these 2 services plus an extra €8/pm for NOT having their tv services .i wonder is this legal to do :confused: ? i mean they are charging me & all other subscribers who are not using the upc tv packages for not buying this service , i know it sounds confusin but it is true :eek: .and i'm trying to know if they are allowed to do this .
    what do you think !!!

    This is mentioned on UPC.IE and been discusses here before.

    The stated price for phone/Internet is for and add-on to an existing TV connection, otherwise (as you have discovered) a "Fibre Power Broadband Standalone" Charge of €7.75 a month applies.

    Basically it's a form of line rental, you either pay it as part of the TV service, or as a stand alone charge.


  • #6
    eightyfish
    Registered Users, Registered Users 2 Posts: 2,100 ✭✭✭eightyfish


    GerardKeating wrote: »
    Basically it's a form of line rental, you either pay it as part of the TV service, or as a stand alone charge.

    Yeah I pay it too. Basically the advertised price is the discounted one with TV. They make it fairly clear when you sign up that it costs extra to get broadband alone.


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