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Special deals for new customers Q?.

  • 17-06-2010 12:41pm
    #1
    arybvtcw0eolkf
    Closed Accounts Posts: 24,878 ✭✭✭✭


    Just wondering how this works and the justification for it.

    Example recently is my gym membership to TotalFitness.

    I've been a member for 12yrs and had my annual renewal notice posted to me last week - €598 for 12 months.

    However if I was a new member I could have availed of their special new member package which worked out at €398 for 12 months!.

    I'd a recent problem with a Sky HD package whereby I wasn't entitled to the free Sky HD box & package new customers were being offered, so I went with NTL/UPC.

    It just doesn't make any sense to me that I'm required to pay €200 more to renew my membership than a new customer.

    Anyone?.


Comments

  • #2
    91011
    Closed Accounts Posts: 1,383 ✭✭✭91011


    Just like sky, they'll have T&C's saying that you can only take up the offer once.

    Its part of the marketing budget.

    I'm sure there was some offer available when you joined a few years back?

    Just write back to them and say that you have decided not to renew at the end of this contract as you have been offered a better deal elsewhere - then wait a few days for their "offer to stay special" to come to you:D

    The best was the old Dundrum Gym, which gave an extra month for each year you were a member up to an extra 3 months.


  • #3
    keithclancy
    Registered Users, Registered Users 2 Posts: 9,208 ✭✭✭keithclancy


    Mallory Miniature Skydiver wrote: »
    Just wondering how this works and the justification for it.

    Example recently is my gym membership to TotalFitness.

    I've been a member for 12yrs and had my annual renewal notice posted to me last week - €598 for 12 months.

    However if I was a new member I could have availed of their special new member package which worked out at €398 for 12 months!.

    I'd a recent problem with a Sky HD package whereby I wasn't entitled to the free Sky HD box & package new customers were being offered, so I went with NTL/UPC.

    It just doesn't make any sense to me that I'm required to pay €200 more to renew my membership than a new customer.

    Anyone?.

    Theres nothing illegal about it so vote with your feet or threaten to and negotiate. If they treat you badly then go to someone else that will treat you well.


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