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Pinnacle pulled the plug on me

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  • 17-06-2010 12:12am
    #1
    ahal
    Banned (with Prison Access) Posts: 536 ✭✭✭


    Hi everyone,

    I bought Pinnacle Studio 10 Plus in 2006. What a pile of crap. I can honestly say that I spent over two years trying to get it to work properly, and only with the 10.8 patch did it ever really work. It takes an Ice - age to start the program (regardless of pc spec.) but at least they finally sorted what was a substandard product.

    When it works well, it's great ... but in my experience that's no been for a long time over the 4 years. Today I was working on a project and I go to render in MPEG-4. I duly had to unlock the content because I recently reinstalled the program ... eh ... no such luck.

    When I tried to unlock MPEG 2 / 4 / DivX etc. I got an error message in return: "The product you are trying to register is no longer supported". FFS! I don't want support, thanks, I want to register what I BOUGHT.

    This is truly pathetic, and has completely turned me off AVID and Pinnacle. Even the patches won't download (doesn't matter because I saved them all to CD) but what follows is a real insult ... a crappy ad. for Pinnacle 'X'.

    I have a capture board that came with Pinnacle 8. I bought the 9 and 10 upgrades. The board isn't compatible with the latest product. I don't see why I should bin it because Avid/Pinnacle want to make more money out of me.

    The whole idea - I thought - of having to register each time was to ensure the customer wasn't using pirated software, and not a cynical commercial blackmail exercise. It should be law that these codes are available indefinately.

    Case in point: Dell, not my favourite company, still have drivers for my 133 MMX laptop (I collect older hardware). Indeed I haven't heard of anyone not being able to use Windows XP, nearly 10 years after it launched. I'm now running Pinnacle without the extras that the 'Plus' version is supposed to have because Avid / Pinnacle have decided so.

    If anything this sort of lowlife behaviour is going to make people want to hit the torrents and look for keygens all over the place. I paid the guts of €70 for that upgrade, it hardly ever worked for years, and now that I get it working Avid / Pinnacle decide to pull the mat from under me on the extras I bought.

    I find it amazing that this is legal ... assuming it actually is. Never again.

    Rant over!

    Thanks for reading!

    Tony :)


Comments

  • Options
    #2
    ED E
    Registered Users Posts: 36,166 ✭✭✭✭ED E


    Its wrong, but all companies do it, some quicker than others but they all do it. Infinite legacy support isnt feasible.

    I use 14 and it still works with my Movie Box for 11. You sure there isnt a workaround?


  • Options
    #3
    TommyGun
    Registered Users Posts: 621 ✭✭✭TommyGun


    I used Pinnacle when I started editing. Initially I thought it was good, but it kept crashing. I eventually lost it when I spent the best part of the week trying render a project. I f*&ked it out the door after that.

    I used PP3 after that and settled with Edius, I find it brilliant and stable.

    You should have a look at edius neo 2.5 its only $200.


  • Options
    #4
    stunt_penguin
    Closed Accounts Posts: 222 ✭✭stunt_penguin


    Seriously though- what did you expect from something that comes free with a €100 piece of hardware?

    If you're going to spend any amount of time working on a video you need to consider what your time is worth.

    If you take a solution that cost a few quid but will just work vs all the head-scratching involved in trying to get most amateur software working then it's a no brainer.

    Get yourself a copy of Adobe Premiere elements or something, you'll never be happier and won't get gipped by them anytime in the next decade.


  • Options
    #5
    ahal
    Banned (with Prison Access) Posts: 536 ✭✭✭ahal


    stunt_penguin wrote: »
    Seriously though- what did you expect from something that comes free with a €100 piece of hardware?

    The whole lot cost me nearly €300 in 2002. Pinnacle 8 was included.
    stunt_penguin wrote: »
    If you're going to spend any amount of time working on a video you need to consider what your time is worth.

    True, mind you the 10.8 patch kept me happy for a finish - it did everything I wanted and didn't crash every 3 minutes.
    stunt_penguin wrote: »
    If you take a solution that cost a few quid but will just work vs all the head-scratching involved in trying to get most amateur software working then it's a no brainer.

    Yes and no. Pinnacle got a lot of good reviews as being a sort of 'half way' measure between amateur and pro. I'm happy with my old Sony VX9000 too :) I think all the problems began when Avid took them over.
    stunt_penguin wrote: »
    Get yourself a copy of Adobe Premiere elements or something, you'll never be happier and won't get gipped by them anytime in the next decade.

    I think I might just check that out ...


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