Smarthealth.ie

Beau

Hey,

I bought €40 worth of condoms of smarthealth.ie and never got them, no response to numerous emails and their phone number doesn't work! Any advise on how to get this sorted. If not, at least others take this as a warning.

jor el

Credit card chargeback. Ring bank.

Beau

jor el wrote: »

Credit card chargeback. Ring bank.

It was on my laser card. What do I tell the bank?

jor el

They won't intervene with a Laser transaction. Small claims court.

AlwaysAmber

jor el wrote: »

Credit card chargeback. Ring bank.

Before advising a chargeback, maybe you should ask when the order was placed.

Gamesnash.ie: Pat

jor el wrote: »

They won't intervene with a Laser transaction. Small claims court.

Hi jor el,

We have had unfortunate experience of chargebacks being issued to us for use of stolen laser cards on our site. It may be that such chargebacks can only be inititated for fraud cases rather than non deliverance of promised goods or services but it wouldn't hurt for the OP to contact their bank and see.

sandra1980

Beau wrote: »

Hey,

I bought €40 worth of condoms of smarthealth.ie and never got them, no response to numerous emails and their phone number doesn't work! Any advise on how to get this sorted. If not, at least others take this as a warning.

SMARTHEALTH.IE
well to honest i recently purchased products from smarthealth.ie and i recived my products without a problem I would recommend them:)

Pacing Mule

sandra1980 wrote: »

SMARTHEALTH.IE
well to honest i recently purchased products from smarthealth.ie and i recived my products without a problem I would recommend them:)

No offence but your recommendation is worth sweet FA considering it's your first post here.

healthygirl

Hi All, Aine here from Smarthealth.ie. Apologies for any hassle caused with delayed orders, a member of staff has left the company and I'm presently trying to resolve any outstanding issues with deliveries etc that has been caused as a result of his incompetence.

If anybody has not received any orders can you please e-mail me at <snip> and I'll immediately sort it out.

Beau, can you PM me with your order number and I'll get everything straightened out for you.

Again, apologies for any inconvenience caused to anybody.

Aine Fitzpatrick,
Director
Smart retail enterprises ltd t/a Smart Health
<snip>
www.smarthealth.ie

sandra1980

Pageant Messiah wrote: »

No offence but your recommendation is worth sweet FA considering it's your first post here.

what that got to do with anything so i can't have an opinion cause it's my first post get a grip :mad:the girl asked for advice and i gave it to her

Pacing Mule

sandra1980 wrote: »

what that got to do with anything so i can't have an opinion cause it's my first post get a grip :mad:the girl asked for advice and i gave it to her

You can have an opinion of course but your recommendation has no weight whatsoever. The consumer forums here are littered with one post wonders defending businesses or mentioning how great their experience was when someone else has posted a negative comment. 99% of the time it's someone involved in the business who does it. Regular readers / contributors here and indeed most people will always assume someone with a single digit post count recommending a certain business is a shill account for that business.

Whether you actually are involved with the business or not is besides the point. Its just that people are far more likely to give weight to a post from a regular contributor rather than someone whos first post was to recommend / defend a business which was being highly criticised.

sandra1980

Pageant Messiah wrote: »

You can have an opinion of course but your recommendation has no weight whatsoever. The consumer forums here are littered with one post wonders defending businesses or mentioning how great their experience was when someone else has posted a negative comment. 99% of the time it's someone involved in the business who does it. Regular readers / contributors here and indeed most people will always assume someone with a single digit post count recommending a certain business is a shill account for that business.

Whether you actually are involved with the business or not is besides the point. Its just that people are far more likely to give weight to a post from a regular contributor rather than someone whos first post was to recommend / defend a business which was being highly criticised.

look the girl had a post showing up on smarthealth.is google page that how i stumbled across it i had recently just purchased from that site i was just trying to reassure her something must have gone wrong as i had just received my products from them so they can't be scamming people

Max Power1

sandra1980 wrote: »

SMARTHEALTH.IE
well to honest i recently purchased products from smarthealth.ie and i recived my products without a problem I would recommend them:)

I'll second that reccomendation. A couple of items I bought from them turned up perfectly on time a few months back.

I heard of them through boards btw, they were reccomended in the "bargain alerts" thread in consumer issues FWIW.

Pacing Mule

Max Power1 wrote: »

I'll second that reccomendation. A couple of items I bought from them turned up perfectly on time a few months back.

I heard of them through boards btw, they were reccomended in the "bargain alerts" thread in consumer issues FWIW.

This is a lot more credible coming from an established user.

jor el

Let's leave the accusations of possible shilliness aside, that can be checked by moderators. It has by the way, and I see no improprieties. Any poster's opinion is only worth what each individual reader takes from it.

Pacing Mule

Sorry jor el. I wasn't accusing directly just commenting on the immediate suspicions that first posts like that raise. That said I also shouldn't have spoken for anyone else on boards and apologise for it.

Beau

Hey guys,

Just to let you all know that my order arrived eventually, it took awhile but they got here in the end!

Aine thanks for you PM, if you guys could focus on answering emails it would really help easing concerns about orders. It was very frustrating sending emails, getting no response and then getting emails from you guys about special offers!

healthygirl

Glad to hear it Beau, apologies again for any inconvenience caused. As explained the guy who was looking after web orders has left the company and we're presently resolving any delivery issues from the past couple of weeks.

Again, if anybody has experienced any delays please PM me or get in touch with me here: http://www.smarthealth.ie/pages/contact_us and I'll immediately get it resolved.

Thanks.

Aine