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Dorothy Perkins

tierney2 · 2010-06-10 12:47:56

Has any one else dealt with Dorothy Perkins Help? Trying to get a refund from them and it is PAINFUL.. I have rang and emailled.. every time I email/phone I am dealling with a different person! :mad:

10-06-2010 12:47pm

#1

tierney2

Registered Users, Registered Users 2 Posts: 65 ✭✭

Join Date: November 2009

Posts: 33

Has any one else dealt with Dorothy Perkins Help? Trying to get a refund from them and it is PAINFUL..
I have rang and emailled.. every time I email/phone I am dealling with a different person! :mad:

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Comments

#2 10-06-2010 3:44pm

jos28

Registered Users, Registered Users 2 Posts: 7,233 ✭✭✭

Join Date: August 2005

Posts: 6689

I have bought stuff from their website and then exchanged or got a refund in their Jervis St store. I did not bother sending the goods back to the UK. Never had a problem doing this. Hope that helps

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#3 10-06-2010 3:53pm

tierney2

Registered Users, Registered Users 2 Posts: 65 ✭✭

Join Date: November 2009

Posts: 33

Ya it is not returning goods, it is getting a refund for clothes not delivered/sent due to credit card registration but charged for.

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#4 10-06-2010 5:23pm

wmpdd3

Registered Users, Registered Users 2 Posts: 9,626 ✭✭✭

Join Date: February 2007

Posts: 9436

You can call your bank and get a 'charge back' if you have been charged for goods you haven't received and have contacted the retailer for re-dress.

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#5 10-06-2010 5:29pm

tierney2

Registered Users, Registered Users 2 Posts: 65 ✭✭

Join Date: November 2009

Posts: 33

going through Paypal so the bank can't!

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#6 10-06-2010 9:04pm

jenizzle

Hosted Moderators Posts: 6,817 ✭✭✭

Join Date: October 2007

Posts: 6787

File a dispute with paypal then, they would be able to fight your corner for you.

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