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What's going on with Dolmen

leana · 2010-06-09 08:50:13

I want to renew a policy with them, I 've spent 2 weeks leaving messages because they won't answer their phones, they rang back once but I couldn't take the call(typical!) but that was the only contact I've had from them. What the hell would they be like if you needed them to lodge a claim? I think I'll take my business…

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09-06-2010 9:50am

#1

leana

Registered Users Posts: 90 ✭✭

Join Date: April 2009

Posts: 62

I want to renew a policy with them, I 've spent 2 weeks leaving messages because they won't answer their phones, they rang back once but I couldn't take the call(typical!) but that was the only contact I've had from them. What the hell would they be like if you needed them to lodge a claim?

I think I'll take my business elsewhere, rang stuart insurances and got straight through, they can cover from today.

Anyone know what the story is with Dolmen..bad customer service or they don't need the business?

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#2 09-06-2010 12:27pm
martyc5674

Registered Users Posts: 2,520 ✭✭✭

Join Date: February 2009

Posts: 2264

I had the same issue...keep trying, they eventually got me @ a time i could answer the phone last week and in fairness the new policy was on my doorstep the following evening.
Cheers,
Martin.

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