Tesco Car Insurance not good in service, any advice?

simoniz

Get Tesco car insurance for my wife and honestly it's very cheap than the other insurance company, but the problem is It took two months to get the insurance disc (They're too slow) and worst thing is the car details is not the car We're driving too.

Buy a punto in March and insured to tesco but a week after that we sell it and buy yaris thne I rang tesco to change it, But last week We get all the documents and the car on the insurance still the punto which clearly now that We're driving the Yaris un insured for 2 months. I called them and they said they don't have it on their system and the only thing they can do now is to change the details that's it. They don't even bother When I keep asking them what is accident happened to us during the 2 months that the car on the policy is not the car We're driving and the woman ask the manager and She said the manager said that's all they can do just to change the details today only.:mad:

aujopimur

When dealing with insurers by phone or online allways get confirmation by fax or email.

si_guru

aujopimur wrote: »

When dealing with insurers by phone or online allways get confirmation by fax or email.

I have to agree... it is the insured person responsibility to have insurance, and check the details are correct.

simoniz

si_guru wrote: »

I have to agree... it is the insured person responsibility to have insurance, and check the details are correct.

Yes I know but already ask the one that I talk too to confirm it to me that they and She said yes everything is OK/

aujopimur wrote: »

When dealing with insurers by phone or online allways get confirmation by fax or email.

Thanks,....

Anyway this is a lesson to learn from now.

What I'm asking now if accident happen the day when the mis understanding happened what will happen dealing with that insurance?

simoniz

Just to mention I have my insurance too with different company car and bike insurance but this accident never happened to me for 5 years:)
Change my car 4x and change my bike 6x but non of them having trouble dealing by phone to change the insurance details. And I've got my documents in less than 2 weeks only not 2months:)

guil

if it bothers ya so much, change company

Cookie_Monster

Tesco are underwritten by Aviva and the call centre is run by Aviva

si_guru

simoniz wrote: »

Yes I know but already ask the one that I talk too to confirm it to me that they and She said yes everything is OK/


Thanks,....

Anyway this is a lesson to learn from now.

What I'm asking now if accident happen the day when the mis understanding happened what will happen dealing with that insurance?

didn't mean to sound dissmissive.. just that I am sure they would have done the "he isn't insured with us???!!!*" thing if you had have had a bump or something.

I hope you get it sorted... Ithink generally they are a good compnay - I know in the UK my brother is with them.

I am not as I think there is a "3 year" residency rule... IIRC.

lulu10

Cookie_Monster wrote: »

Tesco are underwritten by Aviva and the call centre is run by Aviva

not anymore, RSA took it over at the begining of March, the change over might have added to the confusion. With most insurance companies the phone calls are all recorded so if you did have an accident, they would have to check the call recording for the original call, when that confirms the car that should have been on cover, they would have to pay out as its the companies error

simoniz

lulu10 wrote: »

not anymore, RSA took it over at the begining of March, the change over might have added to the confusion. With most insurance companies the phone calls are all recorded so if you did have an accident, they would have to check the call recording for the original call, when that confirms the car that should have been on cover, they would have to pay out as its the companies error

That's what I'm talking about, the record phone call during the time when I call to change the car details because We're in title that time for €40 refund because of downgrading the engine size but since now It was 2 months ago they said they can only change the details from now (not way back 2 months ago) so now We're not in title for a refund too.

Cookie_Monster

lulu10 wrote: »

not anymore, RSA took it over at the begining of March, the change over might have added to the confusion. With most insurance companies the phone calls are all recorded so if you did have an accident, they would have to check the call recording for the original call, when that confirms the car that should have been on cover, they would have to pay out as its the companies error

hmmm... didn't know this. I wonder will that affect my renewal much. Its due next month