RICHER SOUNDS 'WHICH' MAGAZINE RETAILER OF THE YEAR

Richersounds.ie: John

Guys - The latest 'Which' Magazine 'Which Awards' for 2010 were announced last week at a prestigious ceremony (not that I would know - I did not get an invite! :rolleyes: But it did contain good news for us Richerites and many thanks to any Boardies out there who contributed to our success in these awards - here is some of the detail:

Quote

Who cares, wins!

Which? Awards Announced:

The winners of the 2010 Which? Awards

19 May 2010

Small businesses and global brands shared the stage at today's annual Which? Awards, where top notch customer service and quality products proved a powerful combination.

This year's winners

In the retail sector, exceptional customer service, quality products and knowledgeable staff made high street favourite Richer Sounds a deserving winner of the coveted Best Retailer Award.Best Retailer
Winner: Richer Sounds

TV, hi-fi and home cinema specialist Richer Sounds, which has 48 stores nationwide, was rated joint top in the latest Which? high street shop survey. It was the only retailer that got a maximum five-star rating for both the quality of its customer service and its competitive prices.

Also shortlisted: John Lewis, Lakeland, Waitrose

While hidden gems Lakeland and Richer Sounds both have fewer than 50 branches across the UK, both scored top marks for customer service. Richer Sounds customers loved its 'lovely, helpful knowledgeable staff' and it was the only shop in the Which? league table to score five stars out of five for both price and customer service. Lakeland was praised for innovative products and a great aftersales service.

Almost all of the top 10 high street shops in the Which? survey are specialist stores - with the only notable exception being department store chain John Lewis. It comes fifth overall

Currys Digital and WH Smith least loved

Currys Digital and WH Smith were slated by customers and came last.

According to one customer, staff at Currys Digital, the audio visual chain owned by electrical retail giant DSG International, have 'very poor customer care and product knowledge.' Established high street name WH Smith was deemed 'not as good as it used to be'.

Joining these losers at the bottom of the table are:

Currys
JJB Sports
PC World
Focus
Our survey shows that the bugbear of unhelpful staff tops the poll of things shoppers find most irritating about the high street.

Which? chief executive Peter Vicary-Smith says: 'We know people appreciate good customer service so retailers need to realise that who cares, wins. Some stores are clearly giving their customers what they want, so why settle for lousy service? We urge shoppers to stamp out bad service by voting with their feet.'

End Quote

As many of you will know WHICH magazine receive do not accept any advertising - so no bias and no hidden agenda!

You can see details of the review HERE
or of course by grabbing a copy of the magazine.

Again thanks to any & all of you guys who have helped win this award we really do appreciate it!

ATVB,

John Mc & Crew

Tony

Congrats John

stackerman

+1
And you too Tony, I caught ya on the wireless the other day

Tony

keving wrote: »

+1
And you too Tony, I caught ya on the wireless the other day

Thanks Keving, no doubt a wireless you bought from John

chris_ie

Congrats! Well deserved.

kao123

That's great news John, congratulations to you and all the RS staff

piaget

Well done John to you and all your staff, should'nt be much of a surprise really through:D

Dao

Congrats to you and staff....It's not that much of a surprise...always great service...well done.

Kaisr Sose

Congrats John and All Richerites. Any chance we can have some celebratory Boardie specials ?

ButtersSuki

Congrats boys and girls...well deserved!

Now if you could put up a promotional calender for the rest of the year and allow us boardies to budget rather than just impulse-buy-and-replace-3week-old-kit, that would be fantastic! I'm going through more boxes than Tiger Woods at a Waitress Convention at the moment........

ronaneire

Congrats John & All the Crew at Richersounds.
Well deserved, and always there on service.

Tea_Bag

Nice work!

now open up some stores in the republic! :pac:

Richersounds.ie: John

Tea_Bag wrote: »

Nice work!

now open up some stores in the republic! :pac:

Now there is an idea that excites and scares me (not in equal proportions I have to admit...)

Thanks again,

ATB,

J

Tony

Might be an idea John if the Government ever lowered the vat rate to the Uk level.:)

glic83

well done lads,would be great if ye did open a few stores round the republic

eddiem74

Congrats John and Team, well deserved ! Now to shoot for the same again next year !

BArra

open a store in cork john, there is literally a massive hole in the market down here for a specalised av shop, there is nothing down here but chain stores that sell rubbish with limited, overpriced stock

well done also

rednik

As previously mentioned this is no surprise, congrats to John and staff.