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how do I fix my CD/DVD rom thing?

  • 25-05-2010 6:51am
    #1
    Jay Pentatonic
    Registered Users, Registered Users 2 Posts: 445 ✭✭


    Hey, I have a Dell inspiron - 6400 & for some time now it doesn't recognise any cd/dvd.
    I'm able to put them in easily, but after that nothing happens, it just constantly spins & makes an occasional odd noise.

    I've been told to call Dell, but (a) I'm not sure which number to ring & (b) there's probably only so much they can do...it being over the phone & all:D

    So is there some microsoft shop or any shop (that isn't dodgy) which fixes labtops etc?
    Really very clueless here:cool:

    Any info will be greatly appreciated!

    Thank you!


Comments

  • #2
    Ghost Train
    Registered Users, Registered Users 2 Posts: 30,469 ✭✭✭✭Ghost Train


    If its under warrenty tell dell to send out replacement drive

    Otherwise take it out and buy a new one

    Instructions for removing, (just one screw holding it)
    http://support.dell.com/support/edocs/SYSTEMS/ins6400/en/sm/opdrive.htm#wp999869

    you'd probably get one online on ebay or something or you could ask dell how much the part is

    or just get an external usb drive


  • #3
    Jay Pentatonic
    Registered Users, Registered Users 2 Posts: 445 ✭✭Jay Pentatonic


    Wow, I didn't know external usb drives even existed!:eek:
    I think I'll go with that (at least for a temporary basis), it seems like the option with the least amount of hassle.

    Thanks again!:)


  • #4
    ricman
    Closed Accounts Posts: 1,559 ✭✭✭ricman


    Go to a 2 euro shop, get a dvd lens cleaning kit.
    USE it and leave the tray open for 20minutes to allow the lens to dry.
    Does the dvd drive show up as drive d in my computer.


  • #5
    pwd
    Closed Accounts Posts: 5,284 ✭✭✭pwd


    does the drive show up at all in explorer?
    If it does not then try the following:
    1. Check for a driver for it.
    2. Remove it from the laptop, and put it back in. It's clearly getting power, but they usually use a different connection for data, and that could be loose/disconnected.
    3. Set the laptop to boot from cd as the first option. This forces the system to check for a cd. You don't need to actually have a bootable cd, or to boot from cd, to do this.

    I recently fixed the cd drive on my inspiron 1500 by doing this. The last step was required; it would not see the drive otherwise.


  • #6
    Nick001
    Banned (with Prison Access) Posts: 4 ✭Nick001


    Jay, bring it over to us, will give you a free sevice, think its ur lense which's faulty or need cleaning. ''www.yourcomputerplus.com'' cheers


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