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LASTMINUTE.IE/LASTMINUTE.COM - HELP!

  • 15-05-2010 1:30pm
    #1
    Mayor Adam West
    Closed Accounts Posts: 23 ✭


    Hi all,

    Ok....i'm at the end of my patience here. Need some help here please guys and girls!
    I booked a trip to Paris on lastminute.ie for Friday 21st - Sunday 23rd May 2010.......online on April 28th,for two people. Attending the Heineken Cup final so flights were a bit more expensive that usual
    The total cost was €600 for 2 return flights.
    As i was booking,it said my payment (Laser card) rejected,and i needed to start again. Some sort of internet error on the site.
    So i did it again..........same result.
    All of a sudden.....i get 2 emails,saying BOTH had gone through!!! €1200 gone out of my account. I called,and they cancelled the booking. Said i'd have my refund in 7-10 working days. Fine!!
    Ohhhh no no no no...... :mad:
    The 10th working day was Wednesday 12th May.
    I called and told them i needed that €600 asap for bills,AND my trip! I am not paid again til 28th May!
    So they said i would have it this week,apologised etc etc. Ash cloud crap has increased their Admin work,so i let it go.....until TODAY.
    Got THIS e-mail.....and i am fuming.
    What the f*** do i do now???????
    I am livid........and was on hold for 35 mins this morning before i hung up!

    I want that money back before Thursday 20th.......but eh,lastminute are now taking the pi$$

    E-mail sent this morning -

    15/05/2010 12.05 PMDear Mr XXXXXXX,

    We apologize for the inconvenience caused to you.

    As one of my colleague informed you that the refund has already been initiated for your flight booking, the amount will be credited to your account to the original form of payment within 8 - 16 weeks. We apologize for incorrect time frame given to you regarding the refunds, but actually it takes anywhere between 8 - 16 weeks for the money to reflect in your account.

    We appreciate your understanding in this matter.

    Sincerely,
    XXXX
    Customer Service
    lastminute.com


Comments

  • #2
    Mayor Adam West
    Closed Accounts Posts: 23 ✭Mayor Adam West


    :(


  • #3
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    Unfortunately, there isn't a lot of advice we can give you. Undoubtedly it sucks to have to wait - but to be callous, the status of your bank account is not their concern, and if that would jump you to the top of the queue then everyone would be doing the same.

    The ash cloud and upcoming BA strike will be playing havoc with their refunds department's workload. All you can do is politely ask them if there is any possible way to expidite it seem as it was an error on their side (and as they're refunding it, I'm assuming they've acknowledge the error) - but I wouldn't be overly surprised if the answer is no.


  • #4
    Nonoperational
    Registered Users, Registered Users 2 Posts: 7,401 ✭✭✭Nonoperational


    I know its tough and thats poor service but it is your fault not theirs.


  • #5
    dougal
    Registered Users, Registered Users 2 Posts: 607 ✭✭✭dougal


    gpf101 wrote: »
    I know its tough and thats poor service but it is your fault not theirs.

    What ?? How is it his fault their website messed up?


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