Littlewoods problem.

Dublin_Gunner

My partner is having difficulties with littlewoods.

This may be a little long winded, but I'll try to explain as best I can.

Basically, just after x-mas, my partner ordered items on littlewoods.ie totalling about €75, with a €15 voucher, so this was nor €60.

She has never ordered anything else.

She paid a little each month (for 3 months) until the account was cleared, her last payment was €5.40 or so to clear it.

For the last month or so, she has been getting constant phone calls (like 15-20 calls per day!!) from Littlewoods stating that she pwes an outstanding balance of 46 euro on her account. Her account has now been limited to €50, and she has also received numerous letters threatening legal action etc

Dispite numerous phone calls to Littlewoods by her, they are still insisting she owes the money (whcih she doesn't, and I can vouch for that).

Apparently, there are 2 accounts in her name. The one that was showing '0' up until the other day, is now showing €46 since she called them that day.

She never used the other account to order anything (in fact, she forgot her password, hence setting up the other account to order stuff).

The order history is on the account (showing the 5/6 items she had purchased) but is is now only showing a single payment of €20, which is totally incorrect.

Naturally, she is sick of the calls, and calling them to sort it out, and so called up today to give myself authorisation to deal with the account.

I called them, and amazingly, the account is showing no authorisation for me on the account :rolleyes:

We're really at our wits end at this stage, its been going on for months. There is NOTHING owed on the account (which we can vouch for, the payments were made via the post office) yet they are continually, harassing my partner, and from what I can see, trying to scam more money out of her, and being completely unwilling to deal with the issue, and using bully-boy tactics via threatening letters to try get payment.

What can we do about this?

If nothing else, the 20 odd phone calls per day MUST be stopped. Surely there's regulation about this kind of thing?

The Lovely Muffin

15-20 calls per day, would that not come under harassment?

If I were you, I would print/photocopy details of all payments to them (if possible) and write a letter telling them to stop hassling you/your partner or you will speak to your solicitor about the constant phone-calls and letters.

Now, I have never had any dealings with Littlewoods myself, so I don't know if my advice is of any use to you. I wouldn't have any dealings with them as I can't remember reading/hearing a good review about them, which puts me off.

Good luck and remember to let us know how you get on with them.

Dublin_Gunner

Thats certainly the route I'm considering. I've asked my partner to get all the receipts for the payments, and I'll be writing them a very stern letter next week.

She's already decided not to order from them again - and just like yourself, I've never heard anything good about them either.