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anyone else in Galway waiting for a hotpoint engineer?

  • 13-05-2010 3:28pm
    #1
    HardyEustace
    Registered Users, Registered Users 2 Posts: 1,462 ✭✭✭


    My heart is broken at this stage. My washing machine has been broken for the guts of a month.

    It's still under guarantee for parts so I had to pay a once off charge for labour. An engineer came out to look at it (about a five day wait) and then said that he had to order spare parts. The customer service centre (there's a misnomer if ever there was one) said that I had to wait TEN DAYS for (this is on top of the initial wait) for an engineer.

    Then I got a text saying that the engineer could be there at any time during the day. They couldn't even tell me whether or not to expect him in the morning or afternoon. They were so rude and so unhelpful.

    Anyway, the day that he was finally due to arrive rolled around and I got a call at ten that morning to tell me that his van had broken down and he couldn't make it (not enough f'ing rolly eyes in the world for that one). Once again rude and unhelpful service and have been told it's another week till he arrives. I'm not holding my breath.

    Has to be the worst service I've encountered in a long time.


Comments

  • #2
    knighted_1
    Closed Accounts Posts: 870 ✭✭✭knighted_1


    heres a little bit of information that not many people know -

    contact the store where you bought it ,they are responsible to ensure your machine is repaired even though it is out of warrenty ,they have to supply an after sales and an after warrenty service for the reasonable life of the machine (roughly 5 to 6 years ) you still have to pay the labour charge ,but leave it to them to contact hotpoint -hotpoint will respond quicker to the retailer than they will to you -


  • #3
    UrbanSea
    Closed Accounts Posts: 18,335 ✭✭✭✭UrbanSea


    Knighted hotpoint are just as bad being contacted from the retail. When I was working in retail and people were buying hotpoint I'd reccommend them not to,or if they were certain,I'd make sure they'd no that if something went wrong they'd be waiting longer than alot of the other crowds and that their call out fee is the most expensive.


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