Cash compensation from airline

Iristxo

hey guys

I did a quick search but could not find an aswer to this but in any case apologies if this has been asked before.

So I was on a flight from Dublin to Bilbao with Aer Lingus that got cancelled due to the ash and finally managed to get into a flight two days later (free of charge). Am i entitled to the 250 euros per passenger cash compensation according to the EU 261/2004 regulation? And if I am how do I go about applying for it?

See link: http://en.wikipedia.org/wiki/Regulation_261/2004#Cash_compensation

Thanks in advance

Cookie_Monster

Try here: Volcanic Travel Forum

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KC61

Iristxo wrote: »

hey guys

I did a quick search but could not find an aswer to this but in any case apologies if this has been asked before.

So I was on a flight from Dublin to Bilbao with Aer Lingus that got cancelled due to the ash and finally managed to get into a flight two days later (free of charge). Am i entitled to the 250 euros per passenger cash compensation according to the EU 261/2004 regulation? And if I am how do I go about applying for it?

See link: http://en.wikipedia.org/wiki/Regulation_261/2004#Cash_compensation

Thanks in advance

No you are not entitled to compensation.

Read the relevant section in the link that you posted above:
"The airline is also required to pay cash compensation as described below, unless one of the following conditions applies:

1) the airline notifies the passengers at least two weeks prior to departure

2) the airline notifies the passengers between one and two weeks prior to departure, and re-routes passengers so that they can:
depart no more than two hours earlier than scheduled, and arrive no more than four hours later than scheduled;

3) the airline notifies the passengers less than one week prior to departure, and re-routes passengers so that they can:
depart no more than one hour earlier than scheduled, and arrive no more than two hours later than scheduled;

4) the cancellation was caused by extraordinary circumstances that could not have been avoided by any reasonable measure."

Section 4 applies in these circumstances - Under the EU Regulations these circumstances are defined as extraordinary.

You are entitled to be rebooked or to have the fare refunded.

The airline does have to reimburse you for any hotel accomodation and for food (both within reason) that you may have had to book while delayed.

Cookie_Monster

KC61 wrote: »

Section 4 applies in these circumstances - Under the EU Regulations these circumstances are defined as extraordinary.

At what point during the summer does it become ordinary though since its happening so much

kippy

Cookie_Monster wrote: »

At what point during the summer does it become ordinary though since its happening so much

If it becomes ordinary it could have been avoided surely? (ie not travelling)