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New Vodafone Tocco Lite prepay for €20! How did I do that?

  • 06-05-2010 2:27pm
    #1
    the goon
    Registered Users, Registered Users 2 Posts: 469 ✭✭


    I just changed from Meteor prepay to Vodafone bill pay at the weekend, or so I thought! Did it online, selected phone Tocco Lite, selected plan gave bank details etc. My bank account was charged €20 for the phone which I got yesterday. Today my number was switched over. However as I was unable to make a call, I contacted Vodafone.
    Somehonw, they have registered me as a prepay customer ( however they said itmust have been something I did while registering!) I told them that it was there fault as they had only charged me €20 for the Tocco, the bill pay price and not the prepay price €110.
    Anyways they say I will have to go to a store to get the bill pay set up now which is a major pain.
    I was thinkin, I saved €90 on phone as result of their incompetence and will give it to the wife ( who is Vodafone prepay with an old Tocco model) . Then I will just go and do it all again online, setting myself up for bill.
    In the end I will still get a new Tocco (again for €20 ) and a bill plan, and my wife gets a shiny new Tocco at a €90 saving.
    Its a bit of a headache but anyone got any opinions on this incompetence. It really annoyed me that they kept saying it was something I had done while registering that resulted in me ending up with a prepay phone at bill pay price. Really just need to vent about this, anyone have anything similar happen.


Comments

  • #2
    justsomebloke
    Registered Users, Registered Users 2 Posts: 10,407 ✭✭✭✭justsomebloke


    have you looked into the prepay options on vodafone? now that you have a vodafone mobile it may actually be cheaper for you to go on ready to go rather then going with one of the cheap pay monthly options


  • #3
    the goon
    Registered Users, Registered Users 2 Posts: 469 ✭✭the goon


    Hi Joe, I have done a fair bit of research into the plans. my point really was, I have received the phone on the prepay plan. The phone should cost €110 I think for this option. I got it for €20, the billpay price. They still insist I must have done something while registering to end up on prepay. I did not. The proof of this is that I was only charged €20 for the phone. I am just annoyed that they wont accept it is their fault I am registered as prepay.


  • #4
    jordainius
    Closed Accounts Posts: 1,654 ✭✭✭jordainius


    Silly mistake on their part but I'm not sure why you're complaining because you've done quite well out of it :)

    A very cheap phone without having to commit to a contract, not bad!


  • #5
    the goon
    Registered Users, Registered Users 2 Posts: 469 ✭✭the goon


    Ya I know I shouldnt complain but I posted just after I talked with them and was fuming at the inept and superior tone taken by them! Calmed down now a bit!


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