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Advice on possible credit card fraud

  • 06-05-2010 8:35am
    #1
    kowloon
    Registered Users, Registered Users 2 Posts: 13,678 ✭✭✭✭


    A family member of mine paid a company to build a website for her late last year. The company took a first charge and another monthly charge from her credit card and have done nothing since, fobbing her off on the phone when she rings up to ask about the progress.

    How would she go about getting the money back? What are her rights? Can you claim these things back through the credit card? The company claimed to be working for google but the charges are from two other companies which looks suspicious.


Comments

  • #2
    Paulw
    Registered Users, Registered Users 2 Posts: 13,272 ✭✭✭✭Paulw


    Contact the credit card company and explain the situation.


  • #3
    Grumpypants
    Registered Users, Registered Users 2 Posts: 8,167 ✭✭✭Grumpypants


    Check see if the company gave her a completion date for the site. If they have gone over this then say you are taking them to the small claims court.


  • #4
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,552 Mod ✭✭✭✭Cabaal


    A web design company that works for google? Lies all lies


  • #5
    Paulw
    Registered Users, Registered Users 2 Posts: 13,272 ✭✭✭✭Paulw


    Cabaal wrote: »
    A web design company that works for google? Lies all lies

    Yeah, you get a few emails (nearly one a month) offering such a service. Thankfully I know better than to deal with such scams. But, people do fall for this, obviously.


  • #6
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Banking & Insurance & Pensions

    dudara


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  • #7
    kowloon
    Registered Users, Registered Users 2 Posts: 13,678 ✭✭✭✭kowloon


    dudara wrote: »
    Moved to Banking & Insurance & Pensions

    dudara

    Sorry, wasn't sure what forum to post in.

    It does seem like a scam to me, I was surprised the company answered the phone. The number was a UK one and the credit card was charged in sterling, I wasn't told this the other day. I suppose this rules out small claims.
    Would a credit card have fraud protection?


  • #8
    [Jackass]
    Closed Accounts Posts: 9,193 ✭✭✭[Jackass]


    It's not fraud if you are knowingly allowing the card to be charged.

    Contact the credit card company and block the payments and tell them that these charges are un-authorised and fraudulant. Then contact the authorities in the UK and give any known details of the company.

    Then tell your bank you've contacted the UK Police regarding a fruad on your card.

    Banks have blanket insurance against fraud and in Ireland at least, are obliged to refund any proven fraud on your card.

    Best of luck, but contact your bank this second and block the payments on your card.


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