Any ideas anyone???

Scarlett68

Got a new iphone 3gs just over two weeks ago. Once I got over the initial hurdle of where the bloody hell the sim went:o its been pretty much plain sailing....until now that is!

I was checking my email (GMAIL is case that makes a difference) this morning and whilst turning the phone from portrait to landscape the screen went black except for the "service bar" at the top. I know its connecting and downloading the email fine but its still black. Every other app is fine in that the screen is perfect. Any ideas (or have I just done something very stupid)? Any help would be greatly appreciated, thanks.

Fat_Fingers

you haven't done anything wrong. This issue is localised only to your email app? What app are you using for email ?

Scarlett68

Fat_Fingers wrote: »

you haven't done anything wrong. This issue is localised only to your email app? What app are you using for email ?

Hey fat fingers,
Just the standard app that it comes with....havent installed anything else for email purposes. The only other apps that Ive installed really are photography related and shouldnt be posing any probs.

ironclaw

Scarlett68 wrote: »

Hey fat fingers,
Just the standard app that it comes with....havent installed anything else for email purposes. The only other apps that Ive installed really are photography related and shouldnt be posing any probs.

Is yours an official iPhone? No Jailbreak etc?

I have the same issue. It appears to be a intermittent firmware bug in 3.1.2 and 3.1.3. Happens in iPod mode as well. Its nothing to be too worried about. Just annoying.

Fat_Fingers

That is internesting , i'm running firmware 3.1.2 and never had that problem.

Scarlett68

ironclaw wrote: »

Is yours an official iPhone? No Jailbreak etc?

I have the same issue. It appears to be a intermittent firmware bug in 3.1.2 and 3.1.3. Happens in iPod mode as well. Its nothing to be too worried about. Just annoying.

Its an official one... on vodafone. How can I determine the firmware version?

Fat_Fingers wrote: »

That is internesting , i'm running firmware 3.1.2 and never had that problem.

Have checked it every hour or so and its still having this issue. Should I chuck it back at them or can I download another app instead... what would you guys recommend?

Scarlett68

Ok just found the firmware version its 3.1.3

Fat_Fingers

you could download other app and try it but if its still under warranty it would not hurt to ask Apple for resolution or replacement..

phill106

I am going to suggest the obvious! Reboot the phone!
Hold down the on/off button at the top for 5 seconds, then slide the slider on screen to turn off.
Once its fully off (little whirly thing gone) turn it back on and try again.
If issue is still there, i would reinstall the firmware in itunes.

Scarlett68

phill106 wrote: »

I am going to suggest the obvious! Reboot the phone!
Hold down the on/off button at the top for 5 seconds, then slide the slider on screen to turn off.
Once its fully off (little whirly thing gone) turn it back on and try again.
If issue is still there, i would reinstall the firmware in itunes.

Thanks phill106... i tried on/off twice now to no avail so I guess Ill do the firmware thing and see where I go from there. Cheers everyone:)

ironclaw

Scarlett68 wrote: »

Thanks phill106... i tried on/off twice now to no avail so I guess Ill do the firmware thing and see where I go from there. Cheers everyone:)

+1 on a Reboot and Re-Flash.