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RETURNING ITEM TO PIXMANIA

  • 03-05-2010 9:03pm
    #1
    blooper
    Closed Accounts Posts: 19 ✭


    Bought a new LCD Tv via lasercard on pixmania, power cable supplied with it for mainland europe only and screws are too big to attach the flat base to the bottom of the tv.

    Just wondering if anyone had similar incident before and if they had any problems returning item for replacement and if any shipping fees were incurred.

    Thanks


Comments

  • #2
    rubadub
    Registered Users, Registered Users 2 Posts: 32,386 ✭✭✭✭rubadub


    Pixmania (and others) will usually give the EU plugs and an adaptor thrown in free of charge, did you check the box for the adaptor? UK specific versions would cost more even though it is just a plug it is the sorting/admin costs which makes them costly.

    If you get a product delivered online which is faulty/wrong the seller should reimburse you for the return delivery charges (pixmania should, it is hard to get a private seller to do this though, e.g. ebay sellers).

    I would take a photo of the screws and tell pixmania, and tell them about the missing adaptor. They might just send replacements without you having to bother returning the lot.

    http://www.consumerconnect.ie/eng/Hot_Topics/FAQs/Faulty-goods/
    Q8. I recently purchased goods from an online store. When I received the goods they weren't working. I’ve received a refund for the cost of the goods from the company but not for the cost of returning the goods. Am I entitled to get my delivery charge returned since the product was actually faulty?

    Under the Distance Selling Regulations 2001, where a good is faulty the consumer should not be at a loss for the costs of returning the faulty good to the company.

    This, however, only applies to websites based in European Union member states. European websites must include a geographical address so that the consumer can locate the seller in the event of a problem.

    We suggest you contact the seller quoting this piece of legislation and asking them to refund you the cost of returning the faulty goods.


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