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Viewing card difficulties

  • 01-05-2010 5:39pm
    #1
    Zardoz
    Registered Users, Registered Users 2 Posts: 6,017 ✭✭✭


    I have encountered a strange issue with my Sky card.
    I have a subscription to Setanta and use a Sky card to watch it in my Digibox.
    I cancelled my Sky sub ~6 months ago.
    Its the new white card and has worked fine for 9 months.
    Today I got the message "Please insert new sky viewing card or call 0818203040" when I tried to watch Setanta and indeed any other pay channel.
    I rang Setanta (0818203040) and they havent a clue what is going on as the card is still active and paid up to date.
    They resent the signal earlier today but its still displaying that message.
    The card shows up in system settings and I can read the entitlements in my dreambox so it isnt damaged.
    Anyone have an idea what the problem is ?


Comments

  • #2
    gtg60
    Registered Users, Registered Users 2 Posts: 1,759 ✭✭✭gtg60


    Zardoz wrote: »
    I rang Setanta (0818203040) and they havent a clue what is going on

    That's them all over though, isn't it?

    Tell them you're not paying for an unwatchable service (which it is) and either they sort it or you'll cancel!

    Have you tried plugging out the box for a while and see if that fixes it? Or tried the card in a different Sky box?


  • #3
    Zardoz
    Registered Users, Registered Users 2 Posts: 6,017 ✭✭✭Zardoz


    gtg60 wrote: »
    That's them all over though, isn't it?

    Tell them you're not paying for an unwatchable service (which it is) and either they sort it or you'll cancel!

    Have you tried plugging out the box for a while and see if that fixes it? Or tried the card in a different Sky box?
    Yes I tried almost everything.
    I plugged out the box for a while then plugged it back in.
    I rang Setanta and they repaired the card to the box and resent the activation signal but still nothing .
    The second person I spoke to was quite knowledgeable ,the first hadn't a clue.
    She asked me to turn my tv off and back on again ,then she said I might need to move my dish ! I almost burst out laughing down the phone at her.:D
    I must try it in a friends Sky box tomorrow.


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