Exchanging A PS3 Game In Gamestop

therokerroar

Hi all,

I've posted this Thread on Consumer Issues, but thought I would also post it in here, as alot of you will hopefully have experience or knowledge to answer my question:

I was given a game by my Aunt for my birthday a couple of days ago.

She purchased the game a few weeks back and as she didn't know what games I had, included the receipt with the game, incase I already had it.

It turns out I did already have the game, and now I want to know if I'm going to be able to exchange it for something else.

The game was never used, but as is usually the case with Gamestop, didn't come in a sealed box or a box covered in plastic.

The receipt was issued on 6th of April 2010.

Thanks.

Grumpypants

They consider it a used game in this case. As there is nothing wrong with the game they don't have to take it back. They will give you the trade in value for it.

They have an offer on if your game is worth 15 euro to them they will give you a newish game for 5 euro (check for stickers) might be the best bet. Or take it to HMV as they give the best trade in prices.

therokerroar

Grumpypants wrote: »

They consider it a used game in this case. As there is nothing wrong with the game they don't have to take it back. They will give you the trade in value for it.

They have an offer on if your game is worth 15 euro to them they will give you a newish game for 5 euro (check for stickers) might be the best bet. Or take it to HMV as they give the best trade in prices.

Thanks for the information mate.

Any idea what sort of trade in value the game has? It's Battlefield Bad Company 2.

CombatCow

If you have the receipt then they should take it back under the 28 day return policy no ?

Notorious

CombatCow wrote: »

If you have the receipt then they should take it back under the 28 day return policy no ?

Do they not seal the games up? In Game they put a seal across the box - if the seal isn't broken the game hasn't been opened. If not, go in and tell them there was no seal and that it was a present. They should exchange it for you - in all fairness it's no skin off their back. Make sure to stress that you don't want your money back, that you want an exchange.

BTW, Game actually offer the best trade-in price. They will beat any other store by €1.

jonnybadd

If you cant get a full refund, probably one of the better things to do is keep it until someone runs a "Get this new game for 2 other trade ins" type deal. You'll probably get more value from that than just straight trading it.

Wolverine359

If you ask them for a credit note they should give you one, I always find the staff at Gamestop (and most shops for that matter) very understanding in situations like unwanted gifts or change-of-mind.

rubadub

If a young lad goes in it might appear more like they have played it and are returning it. If possible I would get your aunt or mother to try, act all ignorant -"oh whatever will I do my poor 5 year old is heartbroken, he got the same present from another person", most people in shop find it harder to refuse middle aged people who appear to have made a genuine mistake, and many will have the power to refuse or allow.

If bringing it in yourself it might be an idea to bring in your own copy to show you really do own it -can do no harm.

theShawzer

If it is a new game then you only have 7 days to do anything, if it's a used game 30 days. Anything else outside of that is out of the goodwill of the shop. Hope this helps

DARK-KNIGHT

in any shop you are entitled to ask for a sealed copy of a game i stress this point ask for a sealed copy for your own good!!

outa interest how much u want for it??

Grumpypants

therokerroar wrote: »

Thanks for the information mate.

Any idea what sort of trade in value the game has? It's Battlefield Bad Company 2.

Try bringing it back and take your other copy with you. If its a straight swap you might just catch someone on a good day. It will defo work for their 5 euro deal so its not too much to spend. Youcould get bioshock 2 for example something like that.

HMV gave me 31 for BFBC2 as trade in 2 weeks ago.

therokerroar

rubadub wrote: »

If a young lad goes in it might appear more like they have played it and are returning it. If possible I would get your aunt or mother to try, act all ignorant -"oh whatever will I do my poor 5 year old is heartbroken, he got the same present from another person", most people in shop find it harder to refuse middle aged people who appear to have made a genuine mistake, and many will have the power to refuse or allow.

If bringing it in yourself it might be an idea to bring in your own copy to show you really do own it -can do no harm.

The Mother just laughed when I asked her and said she wouldn't be able to go in and ask them for fear of breaking down with laughter at the counter :pac:

I'll give it a go, worst they can say is no.

therokerroar

Grumpypants wrote: »

HMV gave me 31 for BFBC2 as trade in 2 weeks ago.

Not bad that.

I'm only wanting to get NBA 10 anyway, so even if they won't let me do a straight exchange for something else, I'll just trade it for a pre-owned copy of NBA 10.

potsy86

CombatCow wrote: »

If you have the receipt then they should take it back under the 28 day return policy no ?

exactly iv done this many a times bought games played them for a week found out they were **** brought them back with a good excuse i brought MAG back after 6 days bought on launch day i tought it was **** full refund i got and i even told him the game was not for me i was shocked at refund cause i never ask for refund only exchange as not to look bad
even brought the new GTA back after a week it was given me in seald plastic launch day gave it back no questions asked think its wrote on recipet unwanted products can be exchanged within 28 days defo wrote on it with extra vision i do it there also

it does be a pain if youbuy a game and you find out its **** after payin the money but bring it back you have 28 days

i dont use the same name and address too many times as they would see in head office my name pop up so many times and they'd be like hang on a min this guy is takein the pi.ss here

therokerroar

Right, I went in today, explained my situation, lad behind the counter said 'No problem, go ahead and pick out another game'. Picked up the new World Cup game as they didn't have NBA 10 in stock.

Cracking service, I was in and out of the shop in 5 minutes.

Credit to Gamestop :cool:

potsy86

therokerroar wrote: »

Right, I went in today, explained my situation, lad behind the counter said 'No problem, go ahead and pick out another game'. Picked up the new World Cup game as they didn't have NBA 10 in stock.

Cracking service, I was in and out of the shop in 5 minutes.

Credit to Gamestop :cool:

gamestop are great for exchange them pricks in GAME hell no :mad: they put little stickers on the game that rip when opend and once thats done bye bye exchange the game is classed as used were as game stop dont really care great owl shop

CombatCow

therokerroar wrote: »

Right, I went in today, explained my situation, lad behind the counter said 'No problem, go ahead and pick out another game'. Picked up the new World Cup game as they didn't have NBA 10 in stock.

Cracking service, I was in and out of the shop in 5 minutes.

Credit to Gamestop :cool:

HMV have the same policy, iv brought 2 games back after a week and longer, with the receipt there was no bother at all. Just said it didn't like the games