Filing a travel insurance claim - need lost passport details

Dempsey

Hi,

I lost my passport while on holidays and I've been trying to make a claim. Anyways after sending over all the information I have, the insurance company says

We cannot proceed unless we know the date or at least the year that your original passport was issued or will expired

Now, I cant remember exactly (guess?) and attempts to contact the passport office for help have failed, I just get an automated message saying they cant take my call, tried emailing, no response.

I'd appreciate suggestions of what to do next

schemingbohemia

unfortunately i think you'll have to call into the passport office in person and ask them. would you ever have applied for a visa for any country? if you did any documentation you have for that should have the details on it, or a previous ryanair boarding card may also have details? doubtful you'd have kept them though.

are you claiming for the monetary value of the passports remaining years? if it was lost and not stolen i don't see how it matters to the insurance company.

for future reference, it's best to scan your passport details page onto your home pc, i've then emailed the information to my hotmail account so that i can access a copy of it while abroad. also useful to bring photocopies of passport, insurance and EHIC card with you while away.

Dempsey

I lost it. I've applied for visas but I dont have anything with my passport details on it.

I'm claiming for a replacement passport and trying for all the expenses I incurred whilst trying to sort out a emergency travel document to get home.

Yea, I've learned the hard way about keeping records when travelling, I'll be emailling details to myself in future.

Does it matter which office I go to? Hate to go to Cork and they tell me that I can only get the information from the dublin one and vice versa

schemingbohemia

I'd have thought either office should be able to help.

Dempsey

Right, I got my settlement and they claim that cost such as telephone calls, food and taxi fares are not covered yet they have covered a taxi fare but not telephone calls (the biggest expense in the claim).

Is there an ombudsman in Ireland or the UK (Insurance company is in England) that I could contact to complain about what they have done?

I have emailed a complaint to the insurance company but I suspect I will not get any hop so what I want to do is complain to their business partner (company that I bought the holiday through & they sell their travel insurance) and contact so sort of ombudsman to complain about the product they are selling.

Thanks in advance.