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Another BSOD...!?

  • 29-04-2010 8:49am
    #1
    JayC5
    Registered Users, Registered Users 2 Posts: 333 ✭✭


    Hey,

    Been getting the BSOD nearly every day now and not sure why, I copied in the error report below - anyone know what it means as I haven't a clue!? - I looked on the net but couldn't find any info related to it. Thanks in advance folks

    J :)


    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3

    Additional information about the problem:
    BCCode: 7f
    BCP1: 0000000000000008
    BCP2: 0000000080050031
    BCP3: 00000000000406F8
    BCP4: FFFFF80002C4BE58
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\042910-24570-01.dmp
    C:\Users\J\AppData\Local\Temp\WER-60325-0.sysdata.xml


Comments

  • #2
    CreepingDeath
    Closed Accounts Posts: 8,015 ✭✭✭CreepingDeath


    Is it Windows 7 ?

    I installed Windows 7 on my laptop, but have been getting BSOD's on a regular basis.

    I went to the device manager and noticed that a few devices were "unknown".
    So I went to the Dell website and downloaded the drivers for my specific model.
    It said to try the Vista drivers if no Windows 7 drivers were available.


  • #3
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,012 ✭✭✭✭Cuddlesworth


    If you attach the minidumps here or link to them I will have a look.

    Located here C:\Windows\Minidump\


  • #4
    JayC5
    Registered Users, Registered Users 2 Posts: 333 ✭✭JayC5


    Cheers Cuddlesworth - how do I read the .dmp file? or is it possible to send you it? (can't see any info on uploading files here...?)


  • #5
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,012 ✭✭✭✭Cuddlesworth


    Zip it and attach it to a post here. Its below where you type your text, as manage attachments.


  • #6
    old_aussie
    Registered Users, Registered Users 2 Posts: 3,410 ✭✭✭old_aussie


    Are you runnung Vista?

    Have you installed norton or another AV recently?

    Do you have an external usb HDD attached?


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  • #7
    JayC5
    Registered Users, Registered Users 2 Posts: 333 ✭✭JayC5


    Cuddlesworth wrote: »
    If you attach the minidumps here or link to them I will have a look.

    Located here C:\Windows\Minidump\

    attached as requested and thanks for your help ;)


  • #8
    JayC5
    Registered Users, Registered Users 2 Posts: 333 ✭✭JayC5


    Hey,

    That's a 'no' to all three of those questions - cheers :)


  • #9
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,012 ✭✭✭✭Cuddlesworth


    Hardware related, blue screen was a Double Fault. I'm sure a few people on here will be able to help you test your ram and cpu to rule them out.


  • #10
    JayC5
    Registered Users, Registered Users 2 Posts: 333 ✭✭JayC5


    Thanks Cuddlesworth for your time and help, I was having problems with a 64bit version of Itunes and have now rectified that with a new update - strangely enough now that I think about it the problems concerning the BSOD happened around the same time as the itunes issue....?


    Since I updated there have been no further issues, is this just coincidence or could this have been the root of the problem?

    Cheers


  • #11
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 14,012 ✭✭✭✭Cuddlesworth


    JayC5 wrote: »
    Thanks Cuddlesworth for your time and help, I was having problems with a 64bit version of Itunes and have now rectified that with a new update - strangely enough now that I think about it the problems concerning the BSOD happened around the same time as the itunes issue....?


    Since I updated there have been no further issues, is this just coincidence or could this have been the root of the problem?

    Cheers

    Doubtful, your blue screen was caused by the Windows kernel, I-tunes or any other app should only be able to take themselves out. Plus the offending file would have been part of the minidump if it was driver related.


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