Faulty iphone

djgalley

I bought a brand new i-phone last Sunday and straight away there was a problem with it - people couldnt hear me but I could hear the other person talking.

I contacted the o2 shop where I bought it & the reponse was to get in touch with Apple. Having spoken to Apple its now a game of twoing and froing between o2, Apple and me stuck in the middle with a faulty new i-phone thats unuseable, a phone where I cant speak to people, the real use of a mobile phone!

Has anyone actually gone through the formal consumer complaint procedure/small claims court to resolve such a dispute with o2/Vodafone/Apple over a faulty phone? I wont be accepting a faulty phone and will request a replacement and if either dont accept, will be taking it further. I bought a new phone and its a new phone I want not a repaired one.

Can anyone relate to this?

Redshift

Whenever you buy goods, you make a contract with the shop or seller who sold them to you. The seller agrees to provide certain goods to you for a certain price, and those goods should be:

• Of "merchantable quality" – this means that they must be of an acceptable standard
• Fit for the purpose they were bought for
• As described. In other words, false or exaggerated claims must not be made by the seller

If the goods fail to comply with any of these criteria - for example, if they turn out to be faulty - you have certain clear rights under consumer legislation. These entitlements are known as the three R's:

• Repair
• Replacement
• Refund

Your consumer rights are against the seller of the goods in all cases, but you may also have extra protection if you received a guarantee or warranty from the manufacturer.

Link to above Information

Your contact is with the O2 store, they must remedy it for you.

djgalley

Thanks Redshift.

I have looked up my rights as a consumer and understand all of it.

Im wondering has anyone actually had to lodge official complaints through the formal procedure as in...

http://www.consumerconnect.ie/eng/Get_Your_Rights/Make_a_Complaint/

And gotten anywhere with it?

ronnie3585

Bring it back to the shop where you bought it and demand a replacement. You are entitled to it.

My first iPhone had a dead pixel within 12hrs of buying it. I brought it straight back to the shop and they said that they could only offer a repair. After much argument they replaced the phone. For the minute your gripe is with O2, not Apple.

120_Minutes

your gripe is with o2 within the first 14-28 days then apple after that.

so o2 is your first stop.