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Weird Networking Problem

  • 28-04-2010 10:00am
    #1
    pablo21
    Registered Users, Registered Users 2 Posts: 728 ✭✭✭


    Guys I do support for a local company with about 8-10 windows xp machines on a 2003 server. The ISP is Vodafone (Was BT). I supply their Web and email hosting. On three seperate ocaisions they have been unable to access their web site www.xxx.ie or email mail.xxx.ie. ON these ocaisions they can access everything else i.e. I call and ping all local machines, ping server, gateway, google and other web sites that are on the same server with no issue. At the same time I try pinging their web and email from a different site and its working fine. When I try and ping the site for the 2nd time during my callout, lo and behold it works fine and emails start coming in again and they can access their web site! Strange eh?! Like I said this is how it has played out on three seperate occaisions.Has anyone any ideas what it might be?


Comments

  • #2
    taldar
    Registered Users, Registered Users 2 Posts: 38 ✭taldar


    When its down does it resolve the url when you ping? It sounds like a DNS issue. If 2003 server is DNS server for clients check the event log.


  • #3
    FusionNet
    Closed Accounts Posts: 695 ✭✭✭FusionNet


    Is the email and website hoted on a server on their site or is it hosted online by someone like blacknight? What are you using for a mail server? Finallu how long is the problem happening for?


  • #4
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    Yeah where is the website and mail server located?


  • #5
    pablo21
    Registered Users, Registered Users 2 Posts: 728 ✭✭✭pablo21


    HI Guys, The web site and email are hosted by Novara/digiweb. i.e. not onsite.
    When the issue happens the pings timeout to the web and mail but are fine to everything else. When I test the ping the second time round it comes back fine and all the mails start to come in again.
    Its happenned on three seperate occaisions.
    It does sound like DNS. I'll have a look at the server logs and see if there's anything there.


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