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Network Connection dropping

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  • 26-04-2010 2:37pm
    #1
    Boom Boom
    Registered Users Posts: 240 ✭✭


    Hi Lads,

    I have a network with for terminals connected via ethernet cables. We all use a particular program but on two of the terminals it seems to have error messages that are network related. I rang the customer support and they told me that the network connection is dropping that it could be a loose cable or a network error.

    I have checked the cables they are fitted correctly all brand new.

    is there some way to find out if there is a connection issue?

    thanks guys


Comments

  • Options
    #2
    jamesd
    Registered Users Posts: 3,425 ✭✭✭jamesd


    Get the cable tested by a network engineer or else get a cable tester and test it.


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    #3
    funk-you
    Registered Users Posts: 2,743 ✭✭✭funk-you


    Moved to Nets & Comms.

    -Funk


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    #4
    FusionNet
    Closed Accounts Posts: 695 ✭✭✭FusionNet


    Boom,

    When you say it wired properly can you describe for me how its done in detail??? I can try and guide you through testing it then..


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    #5
    Boom Boom
    Registered Users Posts: 240 ✭✭Boom Boom


    Hi Fusion

    Sorry for the late reply thanks for your help

    Desktop connected to ethernet socket
    Socket runs to SMC Router
    Smc Router connected to netopia router
    netopia router connected to server


    hope this makes sense to you

    thanks again for all your help


  • Options
    #6
    FusionNet
    Closed Accounts Posts: 695 ✭✭✭FusionNet


    Howdy,

    Can you confirm for me that one of the routers has its DHCP function switched off and that both routers are on the same IP range but have different IPS themselves?

    Cheers,


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    #7
    Boom Boom
    Registered Users Posts: 240 ✭✭Boom Boom


    Hiya Fusion net,

    How would i do that is it a simple process?

    Sorry i'm obviously not as experienced as I thought I was :o


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    #8
    FusionNet
    Closed Accounts Posts: 695 ✭✭✭FusionNet


    Thats ok thats what boards is for to spread the knowledge.

    See you have an SMC router and a Netopia router (going on what you say) and both those units if set up in default mode may be trying to give your computers an IP address. When 2 try to do it you get intermittent connectivity. So the solution.

    Firstly you need to find out the IPs of both. The netopia is probably on 192.168.1.254 and the SMC is probably on 192.168.1.1. Try and log into both of them and see can you access the menus. You access these by opening IE explorer and typing those numbers in the www part of the tab.!

    Log in the netopia first. Then try the SMC..

    You can also find out what IP address you have by going into start menu and going to command promt. In there type in ipconfig and press enter, that will tell you your IP details.

    Can you double check that the SMC is actually a router and not a standard switch?

    Once you have these things done report back and we'll take you to step two...


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    #9
    Boom Boom
    Registered Users Posts: 240 ✭✭Boom Boom


    Hi Eoghan,

    I have PM'd you some details. Again not sure if posting them publicly would give secure information. If not then we can certainly bring it back to this thread

    Again many thanks for you help on this


    Boom boom


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    #10
    FusionNet
    Closed Accounts Posts: 695 ✭✭✭FusionNet


    got that thanks,

    Can you tell me was that ipconfig off just one PC? cause if it is I might have an idea.


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    #11
    Boom Boom
    Registered Users Posts: 240 ✭✭Boom Boom


    Hi Eoghan

    Yes the ipconfig was off my workstation


    thanks
    boom


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    #12
    FusionNet
    Closed Accounts Posts: 695 ✭✭✭FusionNet


    Hiya,

    Can you tell me a few things. Firstly why are you running a wireless connection and a wired on the same PC? secondly, is there only one wireless router in the office or are you running wifi on the netopia and the SMC?


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    #13
    Boom Boom
    Registered Users Posts: 240 ✭✭Boom Boom


    Hi Eoghan

    Can you tell me a few things. Firstly why are you running a wireless connection and a wired on the same PC? - I have no idea but i can disable the wireless

    secondly, is there only one wireless router in the office or are you running wifi on the netopia and the SMC? both are wireless routers but as far as I know the netopia provides wifi


    Thanks
    Boom Boom


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    #14
    FusionNet
    Closed Accounts Posts: 695 ✭✭✭FusionNet


    ya Id disable the wirelass and try that for a few hours. In theory it shouldnt effect it but as Im not on your site its hard to know the set up. But multiple connections have caused us problems before as your wireless may jump to the stronglest signal meaning your dns may change depending on how the other router is set up.


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