Luzerntech 42" Tv only lasted two years!

mark2000ie

:(I bought a 42" Flat screen Tv from Luzerntech tec two years ago who are now based in Ireland in Blanchardstown D 15 and the television wont even turn on now :(:(. No picture or no sound. I contacted them and they said there was nothing they can do because the warranty was up. I contacted consume affairs and they said I had a case for it to be repaired or exchanged and to contact small claims court. I contacted small claims court and they said they can not do anything becaus I paid for the television by paypal! I woul;d have thought paypal would be a good way of paying for something as you always have a record of it and do not understand why small claims court would not accept transactions paid by paypal:(:(:(

NewDirection

mark2000ie wrote: »

:(I bought a 42" Flat screen Tv from Luzerntech tec two years ago who are now based in Ireland in Blanchardstown D 15 and the television wont even turn on now :(:(. No picture or no sound. I contacted them and they said there was nothing they can do because the warranty was up. I contacted consume affairs and they said I had a case for it to be repaired or exchanged and to contact small claims court. I contacted small claims court and they said they can not do anything becaus I paid for the television by paypal! I woul;d have thought paypal would be a good way of paying for something as you always have a record of it and do not understand why small claims court would not accept transactions paid by paypal:(:(:(

Was it one of the Phillips ones.
I got one and it lasted less than a week (thankfully). Delivery man said it was about the 5th in two weeks that were going back.

Must say, I had no issues returning it at all, company sent a courier for it, no charge.

You know what your getting with refurbished goods, they're cheaper for a reason.

mark2000ie

NewDirection wrote: »

Was it one of the Phillips ones.
I got one and it lasted less than a week (thankfully). Delivery man said it was about the 5th in two weeks that were going back.

Must say, I had no issues returning it at all, company sent a courier for it, no charge.

You know what your getting with refurbished goods, they're cheaper for a reason.

Yes it was a Philips Television, Well your lasted laess then a week that is why they took it back as was still under warranty, mine lasted 2 years and then stopped working
A television that only lasts two years is no good to anyone and should last a lot longer

ytpe2r5bxkn0c1

Did you consider taking it to a TV repair company to see the extent of the repair necessary? I've done so in the past and a small repair was all that was required. Outside warranty - small repair - case closed.

AFOB

Yeah i got a philips 42" from them before, lasted about 3.5 years, then it started to give problems turning on...not sure where you stand with the warranty though to be honest as they sell refurb stock with a 6 months warranty...if it was brand new, you might have a shot, but i think as it's refurb, you're gonna have problems qualifying for any type of redress....

mark2000ie

AFOB wrote: »

Yeah i got a philips 42" from them before, lasted about 3.5 years, then it started to give problems turning on...not sure where you stand with the warranty though to be honest as they sell refurb stock with a 6 months warranty...if it was brand new, you might have a shot, but i think as it's refurb, you're gonna have problems qualifying for any type of redress....

Well I wont be spending another 800 Euro with Luzerntech to replace it thats for sure.

dudara

Did the SSC explain why they won't cover transactions paid for by Paypal?

mark2000ie

dudara wrote: »

Did the SSC explain why they won't cover transactions paid for by Paypal?

No they did not ......................

"your claim as outlined is not covered under the small claims procedure as we do not accept claims for payments made on paypal. you may need to seek legal advice on this matter before taking the cliam through any other court. EUR15 fee paid for this claim has been refunded to you."

JimsAlterEgo

Submit it again saying you payed by CC or not mentioning how it was paid. I would imagine the issue is linking the payment to the company. Have you anythin other than a paypa receipt?

ytpe2r5bxkn0c1

Ryland Howling Windbag wrote: »

Did you consider taking it to a TV repair company to see the extent of the repair necessary? I've done so in the past and a small repair was all that was required. Outside warranty - small repair - case closed.

I ask again. Has the OP found out the extent of the repair necessary?

Cabaal

JimsAlterEgo wrote: »

Submit it again saying you payed by CC or not mentioning how it was paid. I would imagine the issue is linking the payment to the company. Have you anythin other than a paypa receipt?

Yes because lieing on your application from small claims is the way for them to take your seriously,
:rolleyes:

calex71

doesn't the pay pal transaction usually show up on a CC statement anyway, in the form "paypal-companyname" or similar ?

antoinolachtnai

You would need to ask them to state their reasons for refusing to deal with your claim. The next step would be to ask whether you can appeal the matter.

I can see no reason why they would say this.

That said, if you can't get satisfaction from the registrar, you will have to appeal to the district court itself, I'd imagine, although you would probably need legal advice on this.

My suspicion is that the registrar or assistant registrar has confused this with a possible guideline which prevents taking action *against* the likes of paypal itself in relation to a charge or chargeback or whatever. That is quite a different matter.

JimsAlterEgo

Cabaal wrote: »

Yes because lieing on your application from small claims is the way for them to take your seriously,
:rolleyes:

paypal is usually by CC, was just saying to say the same thing a different way, don't see why it would be relevant how you apid surely the same rights apply.

JimsAlterEgo

would guess so which is why I advised making the claim in a slightly different manner

_Whimsical_

I think you should continue to contact the retailer. Seeing as they have such a poor grasp of consumer rights it's highly unlikely that they are aware that you cannot presue a claim through the SCC because you paid using paypal. If I was you I would email they consumer association with the details of your issue with the company in question. They'll reply by telling you that you have a case. Forward this email to the company as proof that you've had it confirmed that you definitely have a case and threaten to go to the SCC.

If you have a little luck and if they have any sense they'll fix your TV rather than face shelling out for legal costs AND fixing your tv in the
future.

mark2000ie

chilly wrote: »

I think you should continue to contact the retailer. Seeing as they have such a poor grasp of consumer rights it's highly unlikely that they are aware that you cannot presue a claim through the SCC because you paid using paypal. If I was you I would email they consumer association with the details of your issue with the company in question. They'll reply by telling you that you have a case. Forward this email to the company as proof that you've had it confirmed that you definitely have a case and threaten to go to the SCC.

If you have a little luck and if they have any sense they'll fix your TV rather than face shelling out for legal costs AND fixing your tv in the
future.

Yes I have done that and sent mail from consumers affairs etc but got same reply as the Tv was out of waranty etc etc

_Whimsical_

Perhaps you should get some "no win no fee" legal help. Often a solisitors letter alone will be enough to make these type of people budge.

mark2000ie

[QUOTE=Ryland Howling Windbag;65430663]I ask again. Has the OP found out the extent of the repair necessary?[/QUOTE]

Ryland Howling Windbag wrote: »

Did you consider taking it to a TV repair company to see the extent of the repair necessary? I've done so in the past and a small repair was all that was required. Outside warranty - small repair - case closed.

Took it to repair company and had to pay a fee for them to find out what the fault was, The guy was 99% sure he knew what it was as he had seen this fault on this particular Philips tv before. Anyway it was what he thought and cost me a total of 240 Euros to repair and chances are it could gpo again in 2 years!!! As you can see from below same thing has happend to a lot of people. It is an absolute disgrace how companys can get away with this without having to sort the issue out for the customer.
Philips 42PFL7662D/05
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Philips 42PFL7662D/05 Consumer Reviews (19 reviews)
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Reviewed by zee sadler on 24/04/2010
well same as everyone else. on second inverter now. totally disgusting worst buy ever we need to start a campaign on facebook /twitter me thinks
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Reviewed by mark on 18/04/2010
Same Invertor problem 240 Euro to repair and will probably be lucky to get two years out of it, its a disgrace that they can get away with this in this day and age. It is obvious that there was a fault in these Tv's and they should be fixed free of charge and all the buyer should have to suffer at most is the inconvience of having to have it repaired. Pity you can give a 0 rating. I will never purchase anything manufactured by Philips again
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Reviewed by Zoltan on 30/03/2010
Exactly the same problem here, after 22 months , no picture. Repair costs a furtune. Philips ! Never again ...
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Reviewed by dani on 14/03/2010
poor poor poor have had the same problem with our phillips tv this morning only 2 years old and got sound no picture phone phillips n have to pay £229.00 towards repair bills n the problem may happen again in the next 1-2 years - if your considering purchasing one of these or have one dont buy and for thoses who have one of simular age its only a matter of time!!
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Reviewed by Alison Derrick on 25/02/2010
I have exactly the same problem, tv set is less than 2 years old and I have been told by Philips I have to pay teh first £229.00 towards repairs, the inverter kit. The tv cost £699.99 and the reapir bill is £299.00. If I wanted to pay £1000.00 for a tv set I would have done so in the first place. Do not buy!!!!!
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Reviewed by jm on 21/02/2010
this is obviuos;y a common fault.Igot my tv 2 years an 3months ago..It still turns on but makes a terrible screeching sound and then a ticking sound whilsts its still on,and what i can gather its only a matter of time before it too will conk out.we tried to email philips but suprise suprise when you click to send (via philips website)it wont let me.i will be ringing them 2moro and seeing what they will do and if no luck taking thus matter further.
Rating:

Reviewed by mark on 17/02/2010
same problem hear no picture blank screen only 2 years and 1 month old. Seems to be around the same age as others with the same problem.I've sent mind to a repair shop to find out the problem.
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Reviewed by Keri Page on 17/02/2010
I've just recieved mine back off the philips repair specialist. Out of warranty and only 2 years old. I'm not impressed but it is fixed and it cost £190. Not ideal but its working again. The guy said that they have had loads of them in recently. Something to do with PCB's and they are like gold dust. Beechwood electronics, Newport, fixed ours.
Rating:

Reviewed by J.L on 09/02/2010
My tv is 22 months old and the same problem as all those listed below. I've got to pay the first £229.00 of any repair but if I replace the inverter it will probably only last a matter of months itself!!! This is unacceptable
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Reviewed by scott ford on 29/01/2010
update on tv. if you look at all the stores eg comit, currys. they have stopped selling philips tvs? also the tv we have is not even on philips home website. the 6000 series has been taken off. it gos 5000 jumps to 7000 8000. so why has it been taken off. this tells me that they have had a lot off the 6000 series which are bad. they have still made me pay £221 for a new one which im not happy with at all. its been alot of messing around and taken alot of my time in sorting something out. they have just riped me off.
Rating:

Reviewed by scott on 18/01/2010
i have this tv. i have had it just under 2 years. i have had the same things happen to me what you have all put down. the tv can not be fixs as you can not get the parts for it. i would get in touch with phillips. i have and are doing somthing about it. its taking time but what a joke as the tv is only 2 year old and can not be fixed. also you need to speack to the store you got it from and trading standers. they will tell you all you need to know. i hope this will help.
Rating:

Reviewed by T on 16/01/2010
We have had the same problem as everyone below. Switched TV on this morning and nothing just a black screen. Power still runs to it but nothing else. We would be grateful if anyone below has had their issue resolved. We have only had this tv for 2 years. Thanks
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Reviewed by Orla on 08/01/2010
Bought TV 6 months ago and last nite the same thing as bellow it cost €500. I am raging and disgusted Philips have been no help. It is quiet apparent from my experience and the remarks below that there is an inherent fault in these machines and as a consumer the least I expect is to get something of merchantiable quality.. This is an outrage and I would strongly advise anyone considering buying a TV from Philips to stay well away... I am not taking this lying down and intend plaguing Philips until I get some resolve.
Rating:

Reviewed by mark on 05/11/2009
AVIOD AVOID AVOID !!!!! 15months of tv for £799 same fault here as well picture but no sound,even rang philips ,who wern't prepared to help either, you may as well go and burn £800 in your garden.Never going to buy anything with philips on it ever again!
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Reviewed by Stewart on 31/10/2009
Also just had the same problem as the 2 lower comments just this morning turned on our TV to a picture and sound as normal went out of the room to come back to a black screen but still sound after an hour of fiddling around with leads still nothing so have googled this problem...to find the same comments left! Our TV is literly 2years and a few days old.....£799 for 2 years of TV....JOKE!!! Avoid Avoid Aviod!!!!
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Reviewed by Ian on 30/09/2009
Agree with Jon's post - I bought one of these 15 months ago - and that too now has no picture after a pop when turning it on. Sound perfect. Out of warranty - and sure enough no parts available for these now. I too am on verge of binning one of these. As a last resort (knowing something about electronics) I have studied online forums to try and work out the problem - appears quite probably one of the inverter boards (seems to be a common fault). Replacement boards not available anywhere (discontinued).
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Reviewed by Jon on 12/09/2009
I purchased this t.v from dixons 14 months ago with a 1 year standard warranty! Since buying this t.v 14 months ago for £799 it has now shown a major fault.... there is sound with no picture!!! I have therefore thrown away £799 for a tv which has only been working for 14 months!
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Reviewed by caw on 13/07/2009
I purchased this TV from Comet 14 months ago and also purchased an additional 2 years warranty with Domestic and General, it would appear parts are not available, also noticed Philips TV's are not available in Comet ?
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Reviewed by john alderson on 13/09/2007
what more can i say than outstanding. cost £999 with free delivery from john lewis. bargain price for a superb viewing
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complicit

Don't Luzerntech specialise in refurbs, discos ( discontinued ) and that sort
of thing ?
You can't expect a high level of service on discounted stuff like this .

OP should buy a new TV in a B & M store if he wants a better warranty .

complicit

Just read through the thread again and it appears that ,yes , the OP bought
a refurbished ( i.e. second hand ) T.V.

Caveat Emptor applies here I'm afraid . Second hand goods are always at your own risk .

Nody

complicit wrote: »

Caveat Emptor applies here I'm afraid . Second hand goods are always at your own risk .

No, second hands goods are covered exactly as normal goods if bought from a store but the price and expected life time would be lower.

mark2000ie

complicit wrote: »

Just read through the thread again and it appears that ,yes , the OP bought
a refurbished ( i.e. second hand ) T.V.

Caveat Emptor applies here I'm afraid . Second hand goods are always at your own risk .

Tv was bought as a refurbished tv. When I brought it to repair company they told me the Tv was manufactured in jan 2007(date is on the tv aparantely) and i bought it feb 2007 so it was new when i got it

astrofool

Did you contact Phillips about the repair at all?

mark2000ie

astrofool wrote: »

Did you contact Phillips about the repair at all?

Yes and they said out of warranty nothing they can do but put me in touch with philips repair at my own cost

billybigunz

complicit wrote: »

Just read through the thread again and it appears that ,yes , the OP bought
a refurbished ( i.e. second hand ) T.V.

Caveat Emptor applies here I'm afraid . Second hand goods are always at your own risk .

Spoken with confidence but unfortunately you are 100% wrong.