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UPC Query

  • 09-04-2010 11:02pm
    #1
    upandcumming
    Registered Users, Registered Users 2 Posts: 2,718 ✭✭✭


    Hi. Currently very dissatisfied at the moment. I have a broadband package with UPC where I am supposed to be getting up to 15mb. At the moment I've been getting 2-3.5mb after doing a bucket load of tests.
    Downloading something now and its going at 55kbps. Whats the deal?
    Should I ring them and ask whats the dick? or am I to say nothing and hope it gets better?
    I know about contention ratios and all that jazz so don't sugar coat it! :p
    Regards


Comments

  • #2
    Karmafaerie
    Registered Users, Registered Users 2 Posts: 4,871 ✭✭✭Karmafaerie


    Contention ratios would have nothing to do with you getting speeds like that, unless you were on a massively contended line.
    Which is unlikely.

    There are however dozens of different things on yourside, and on UPC's side that could cause it, so you really need to give more information.


    Is it a cabled or wireless connection.
    Is it a desktop or laptop.
    Are you using a USB adapter.
    Have you tested a cabled connection if it is wireless.



    There are loads of things like I said.

    I'm guessing since you have the 15MB that you have wireless.
    So 99/100 it's a wireless issue.
    Anything from interfeerence on the wireless channel that your router is broadcasting on, to the network card on your computer neededing it's drivers updated.
    Also the Cisco modem supplied by UPC is "fun" to be diplomatic about it.


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