Cancel Sky and sign up again ?

joebre

I had multi-room for 12 months at the special offer price of €7.50.
They then put it up to €15 and I rang to cancel.
They offered it to me again at €7.50 if I would stay on.
I decided to stay for another 12 months.
Now the second 12 months is up and the charge has gone back up to €15 again.
I am also interested in Sky HD.
I am thinking of cancelling completely and signing up in another name.
I know that this has been asked before but I am looking for the latest info.
With multi-room, the phone number will still be the same even though I can change the name and bank account ! Will this be a problem?
Shiuld I sign up before I cancel or vice versa??

John mac

why not ring them and ask for upgrade and cheep rate multiroom?

von Smallhausen

joebre wrote: »

I had multi-room for 12 months at the special offer price of €7.50.
They then put it up to €15 and I rang to cancel.
They offered it to me again at €7.50 if I would stay on.
I decided to stay for another 12 months.
Now the second 12 months is up and the charge has gone back up to €15 again.
I am also interested in Sky HD.
I am thinking of cancelling completely and signing up in another name.
I know that this has been asked before but I am looking for the latest info.
With multi-room, the phone number will still be the same even though I can change the name and bank account ! Will this be a problem?
Shiuld I sign up before I cancel or vice versa??

There will be a problem with the phone number. Seeing that you previously had multiroom and had to give the phone number, and you give it again, Sky will more then likely spot this as you again, and put you down as a rejoining customer with existing prices... IE no new customer offers. Even though its under a different name.

lfp

new name and old phone number - just say the new name is a new tenant in the house and therefore a new customer!

von Smallhausen

lfp wrote: »

new name and old phone number - just say the new name is a new tenant in the house and therefore a new customer!

The phone number is linked to the account of the OP. If he cancelled his old a/c and started anew, and used the same number, the old a/c will still be on record incase the old a/c wanted to be reactivated again. Its a security feature Sky have for things like this. Sky class the cancelling and re-signing up of the same customer in a different name as fraud. Many independent retailers have lost their ASA because of this.

joebre

My story is complicated by the fact that I was a Sky HD customer about 3 years ago. I paid €400 for Thompson HD box from an independent installer. (the box was not subsidised by Sky). Like many others, it gave trouble just out of warranty. I never got it repaired and no longer have HD.
I inquired about the last HD offer in November and I was told that I was not eligible because I had HD before.

von Smallhausen

joebre wrote: »

My story is complicated by the fact that I was a Sky HD customer about 3 years ago. I paid €400 for Thompson HD box from an independent installer. (the box was not subsidised by Sky). Like many others, it gave trouble just out of warranty. I never got it repaired and no longer have HD.
I inquired about the last HD offer in November and I was told that I was not eligible because I had HD before.

Not being rude or ignorant here but Sky couldn't give a hoot where you got the box, as you had HD before and they will always say your not eligible for the offer as its for first time HD customers.

joebre

Danny B,


Sky have separate prices now for New & Existing customers for HD connections
I do not qualify as an Existing customer as I had HD previously. Hence my reason for getting someone else to apply as a New customer.
The point I was trying to make about my HD box was that it had not been subsidised by Sky.

LFCFan

It's a sick joke that customers who have been with Sky for years, spent a fortune on the HD box and also paid €15 a month for ages too have to continue paying this yet new customers can get a free box and don't have to pay €15 a month. Customer loyalty means nothing. If UPC were any good I'd leave Sky immediatly.