sound gone on laptop

miller82

I have an acer aspire one, and last week for some stupid reason i decided to delete a few things of the laptop. due to the fact that i'm an I.T thick i obviously deleted something i wasn't supposed to and now i have no sound at all.
when i go into control panel and sound and devices, i cant change or adjust any of the options if that makes sense. i have also tried to re-install and disable and re-enable the sound drives (no idea what that means, me mate just talked me through it ) but it said the hardware could not be found.

anybody got any advice........................................apart from , don't delete stuff your unsure of

cheers

damagegt

if you can remember what date you deleated the files,you can do a system restore.do you have any idea what files they were you deleted or even where they were located.what operating system are you using?

asgaard

What's the model of Acer Aspire One is it?? You can download drivers from Acer website http://support.acer-euro.com/drivers/notebook/as_one_110.html

miller82

i dont remember when i did it , it was probably 2 or 3 weeks ago now actually .
its working off windows xp
and i have no idea what i deleted to be honest
eh not sure what exact model it is eh maybe some of these ?? :
zg8
or acer-aef39c1d21

asgaard

Check the sticker on the back of netbook-there is a model of Acer.

damagegt

did you try a system restore?if not then:

1)click start
2)accessories
3)system tools
4)system restore
5)restore my computer to an earlier time
6)then choose the date that you know was before you lost your sound.

your computer will reboot and if you have updated at any stage over the last 2 weeks you will be prompted to do so again.

see how that works for you

miller82

cheers i'll give that a shot

miller82

damagegt wrote: »

did you try a system restore?if not then:

1)click start
2)accessories
3)system tools
4)system restore
5)restore my computer to an earlier time
6)then choose the date that you know was before you lost your sound.

your computer will reboot and if you have updated at any stage over the last 2 weeks you will be prompted to do so again.

see how that works for you

nope that didnt do it .

also tried to uninstall the audio device,and reboot and it said that the wizard could not find the software ???

damagegt

hay you got all the original disks?you could do a fresh install .

miller82

damagegt wrote: »

hay you got all the original disks?you could do a fresh install .

no disc drive

damagegt

ah bud ,you haven't left yourself with many options.list exactly what you have tried.Have you cleaned your system lately if not you might be able to retrieve them from you recycle bin but then again you cant remember what you deleted.

miller82

i re-set the system to way before it happened and still nothing

i tried to uninstall the audio device, and re=boot and install but said the wizard could not find the software.

i tried to download acp7 sound card for it but it said the installation package could not be opend...please verify that the package exists ???

I went to download drivers from Acer website http://support.acer-euro.com/drivers...s_one_110.html but i stopped and said something about a time out and couldnt install

all these were based on recommendations as i am clueless myself

losing the rag now

damagegt

ah computers the thorn in everybody's side.

ok give me the exact model and serial number of your laptop .it will be on a sticker somewhere on it.
then got to

control panel
sound and devices and tell me whats in default device in both boxes and then click and run the hardware test

miller82

cheers man
its an ACER AO531 / ZG8


okay in volume it says "no audio device"
sound scheme it says ...windows default
in the audio options its says no devices


i cant find an option to run hardware device

when i go into device manager there is a yellow asterix at "audio device on high definition Bus" when i hit properties on that the device status says "The drivers for this device are not installed. (Code 28)"
if i try to reinstall the drivers it tells me that its cant because the wizard can't find the software

miller82

if i deleted a realtek programme could that be the problem ?

damagegt

yes it most definatly is thats what controls your sound.

if you havent installed winrar or winzip then do.

they go to this page http://support.acer-euro.com/drivers/downloads_gd.html
and set the operating system to xp

then download the audio driver and install.

bonzodog2

I beleive realtek do network stuff

damagegt

realtek do all the audio for acer netbooks

miller82

okay i dowloaded that, and two folders are sitting in winrar. but still no sound .
do i have to activate it or what ?

damagegt

after download you should have a folder in winzip\winrar called

audio_realtek_6.0.1.5911
double click then you should see a list of files
click setup.exe

miller82

that did it .
thanks for the help mate much appreciated

damagegt

no problem bud.if you cleaning up in the future and your not sure just have a check to see what ur deleting. goggles your friend