I hate people who don't know the law

Dublindude69

"If you buy something you are entitled to a full cash refund within 28 day if you don't want the item"
I can't tell you the sheer amount of times I've heard this. It is not true, if there is nothing wrong with the item you are entitled to nothing, STOP MAKING UP LAWS AND PISS OFF!!! AUGH!!

SV

R&R->Cries of Retail

thecornflake

oh , but the customer is always right , imo the customer should fcuk off. Usually middle aged women who have nothing better to do that go into shops any quotes these "laws".

Kiera

Hate is such a strong word. Cant you just dislike them?

landsleaving

Dublindude69 wrote: »

"If you buy something you are entitled to a full cash refund within 28 day if you don't want the item"
I can't tell you the sheer amount of times I've heard this. It is not true, if there is nothing wrong with the item you are entitled to nothing, STOP MAKING UP LAWS AND PISS OFF!!! AUGH!!

I don't want this thread can I get a refund? :pac::pac::pac:

rockmongrel

Well I've been able to return items within 28 days, I don't know about other people though.

AnonoBoy

Dublindude69 wrote: »

"STOP MAKING UP LAWS AND PISS OFF!!! AUGH!!

But it's so much fun to do it, just to see that red hue of rage your face takes on as you struggle to comprehend how anybody could be so stupid!

Dublindude69

thecornflake wrote: »

oh , but the customer is always right , imo the customer should fcuk off.

The customer is always wrong DEAD wrong.

Bonito

landsleaving wrote: »

I don't want this thread can I get a refund? :pac::pac::pac:

No. You're not a subscriber. :pac:

SV

rockmongrel wrote: »

Well I've been able to return items within 28 days, I don't know about other people though.

Yeah, probably because the shop is being nice.
They don't have to do it though.

4zn76tysfajdxp

Kiera wrote: »

Hate is such a strong word.

I hate it too.

OutlawPete

I didn't know Tesco's customer service staff had net access at work.

phasers

I hate people who don't know all the lyrics to the Fresh Prince of Bel Air theme tune.


Aah, it's nice to share.

m5ex9oqjawdg2i

You know, I don't think there is anybody on this island that knows all the laws. I would doubt it anyway.

whadabouchasir

Dublindude69 wrote: »

"If you buy something you are entitled to a full cash refund within 28 day if you don't want the item"
I can't tell you the sheer amount of times I've heard this. It is not true, if there is nothing wrong with the item you are entitled to nothing, STOP MAKING UP LAWS AND PISS OFF!!! AUGH!!

You don't have to be such an asshole about it,just give them a credit note.

Dublindude69

People don't seem to grasp how easy it is to copy Music CDs, hence why we don't take them back for any reason. "Faultys" Will just be exchanged.

whadabouchasir

Dublindude69 wrote: »

People don't seem to grasp how easy it is to copy Music CDs, hence why we don't take them back for any reason. "Faultys" Will just be exchanged.

IF it's still in the wrapper you could give them a refund though.

landsleaving

Dublindude69 wrote: »

People don't seem to grasp how easy it is to copy Music CDs, hence why we don't take them back for any reason. "Faultys" Will just be exchanged.

Pretty sure that's against the law. You're right about people not knowing them.

Gummy Panda

OP, I hate people too

landsleaving wrote: »

Pretty sure that's against the law. You're right about people not knowing them.

Its not. He only has to offer one of the three Rs. Though the customer doesn;t have to accept the R that is offered. If the customer doesn't like the form of readdress, the next step is decision by SCC.

Dublindude69

whadabouchasir wrote: »

You don't have to be such an asshole about it,just give them a credit note.

We normally do, offer credit notes except for Music CDs. When people start quoting laws and their rights, they gets their rights and nothing else.

Dublindude69

landsleaving wrote: »

Pretty sure that's against the law.

Replacement, Refund or Repair is the law and it's up to shop.

SV

Dublindude69 wrote: »

People don't seem to grasp how easy it is to copy Music CDs, hence why we don't take them back for any reason. "Faultys" Will just be exchanged.

They can insist on a refund and I'm pretty sure that is the law.

Dublindude69 wrote: »

Replacement, Refund or Repair is the law and it's up to shop.

No it isn't :S

consultech

Dublindude69 wrote: »

"Faultys" Will just be exchanged.

This actually is against the law. If someone wants a refund in this instance they can demand it.

bonerm

Judge Dredd would sort them out. :mad:

Dave!

Might as well use this opportunity to remind people that, if something is incorrectly priced, you are not legally entitled to the lower price.

/flashbacks to working in retail

uggghhh

biko

SV wrote: »

R&R->Cries of Retail

+1 or Legal Discussion even.

Dublindude69

You get people who buy like 6 dids, return them a few weeks later wanting to exhange them all for something else cause they don't like any of them. I believe there are Chartbusters and Xtra Visions to rent from.

SV

Dublindude69 wrote: »

You get people who buy like 6 dids, return them a few weeks later wanting to exhange them all for something else cause they don't like any of them. I believe there are Chartbusters and Xtra Visions to rent from.

by your not responding I assume you hate yourself seeing as you're not quite sure on the law either?

Dublindude69

SV wrote: »

by your not responding I assume you hate yourself seeing as you're not quite sure on the law either?

Responding to what?

Gummy Panda

Dublindude69 wrote: »

Responding to what?

On thats its the shops decision whether they get a refund, repair or replacement.

SV

Dublindude69 wrote: »

Responding to what?

posts #22 and#23

landsleaving

Blah blah recession, blah blah at least you have a job, etc. etc.

Some shops used to let you return things you didn't like to be fair, so it's easy to get confused as to what you're entitled to when the shops change their policies.

pickarooney

I hate that I'm expected to know all the laws in the country as ignorance is no excuse of breaking them, yet I'm not allowed defend someone in court.

Come on now, which is it?

Glenster

She gave me a kiss and she gave me my ticket, I put my walkman on and said "I might as well kick it"


I hate minorities who dont understand Drudic law, can I play?

gbee

Not in Ireland but the US has a lot to answer for, buy something use it a few times and return within 7/14 days for refund.

THEN they complain when new items they buy are 'opened'.

Dublindude69

SV wrote: »

posts #22 and#23

According to the mods in the Consumer Issuses Forums

CI Mod wrote:

No the retailer chooses whether to give a refund, repair or replace.

landsleaving

Dublindude69 wrote: »

According to the mods in the Consumer Issuses Forums

http://www.consumerassociation.ie/rights_knowrights.html

When you buy goods from a retailer, you make a contract with him. He agrees to provide certain goods to you for a certain price. If your purchase turns out to be faulty, the retailer, not the manufacturer, is responsible to you and must sort out your complaint. You are entitled to a refund, a replacement or a repair. You do not have to take a credit note if your complaint is covered by the Sale of Goods Act. You can insist on a refund, a replacement or a repair.

NothingMan

Dave! wrote: »

Might as well use this opportunity to remind people that, if something is incorrectly priced, you are not legally entitled to the lower price.

/flashbacks to working in retail

uggghhh

I worked in a British chain and all stock came in with sterling labels. Everyone had it drilled into them to remove the sterling part but obviously a few were missed. Then customer comes in and says we legally have to sell it to them for that price. They usually calmed down when I explained it's sterling and it should have been removed, but if they really stick to their guns I say I will accept the label price, now that will be 10 British pounds please! That usually shut's em up.

NothingMan

landsleaving wrote: »

http://www.consumerassociation.ie/rights_knowrights.html

When you buy goods from a retailer, you make a contract with him. He agrees to provide certain goods to you for a certain price. If your purchase turns out to be faulty, the retailer, not the manufacturer, is responsible to you and must sort out your complaint. You are entitled to a refund, a replacement or a repair. You do not have to take a credit note if your complaint is covered by the Sale of Goods Act. You can insist on a refund, a replacement or a repair.

That still doesn't clarify whether the customer or retailer chooses the repair, replacement or refund just that you are entitled to one of them.

AnonoBoy

Ok so who should I talk to about returning a thong that's been worn once or twice?

NothingMan

AnonoBoy wrote: »

Ok so who should I talk to about returning a thong that's been worn once or twice?

I don't know about returning it, but i'll buy it off ya! *sniff*.

landsleaving

I assume if the customer can insist on one, they can pick which one to be insistent about, but yeah I suppose it doesn't technically say it outright. I've never been denied a refund for a faulty item though, even if they offered a reapir/replacement first.

consultech

Sale of Goods/Supply of Services folks; Fairly basic stuff.

If it's not fit for the intended purpose, or faulty, etc etc, you are entitled to a refund. The rationale is: Why would you trust another replacement product from the same retailer?

Paddy Samurai

Dublindude69 wrote: »

Replacement, Refund or Repair is the law and it's up to shop.

Think you can op for the cash refund,i know on a couple of occassions i did.(only in places were i wanted nothing else).
Fit for use...........i love that phrase.
Usually go for a credit note myself.

You do not have to take a credit note if your complaint is covered by the Sale of Goods Act. You can insist on a refund, a replacement or a repair.

http://www.consumerassociation.ie/rights_knowrights.html

Glenster

Here's a tip, stop returning stuff all the time.

Buy what you need, if it doesnt work get a replacement. Simple as.

All this "I'm allowed to....." nonsense smacks of someone with too much time on their hands.

Joey the lips

I hated the way golden disc use to get you to bring the CD sleeve up and then load the CD from the drawer then if it was bouncing when you got home they would try to convince you that it was your fault....

I reckon CD shops and the likes of xtra vision will be dead prity soon so it should be a calmer world...:)