Magnet Entertainment (Broadband)

snollup

Well best of luck to anyone who has problems with Magnet internet over the weekend. Just been told that no 2nd level support available till Tuesday. They are imo the worst of the providers in the country, even worse then the old Eircom! Will be switching provider but fear that all are as bad as each other.

Thanks for listening, feel much better now!!!

SoupyNorman

snollup wrote: »

Well best of luck to anyone who has problems with Magnet internet over the weekend. Just been told that no 2nd level support available till Tuesday. They are imo the worst of the providers in the country, even worse then the old Eircom! Will be switching provider but fear that all are as bad as each other.

Thanks for listening, feel much better now!!!

It is pretty hilarious alright:



'Support dedicated to you' (Mon-Fri, 9-5 ONLY)


They are brutal to deal with, I'm just thankful I've had no cause to thus far.

Magnet: Rory

snollup wrote: »

Well best of luck to anyone who has problems with Magnet internet over the weekend. Just been told that no 2nd level support available till Tuesday. They are imo the worst of the providers in the country, even worse then the old Eircom! Will be switching provider but fear that all are as bad as each other.

Thanks for listening, feel much better now!!!

Is there anything I can do to help?

Magnet: Rory

SoupyNorman wrote: »

It is pretty hilarious alright:



'Support dedicated to you' (Mon-Fri, 9-5 ONLY)


They are brutal to deal with, I'm just thankful I've had no cause to thus far.

Is there anything oustanding on your account that we can help with?

Support is 9-6pm

snollup

Magnet (Rory) wrote: »

Is there anything oustanding on your account that we can help with?

Support is 9-6pm

- Not too much help to me as I work from 9 - 6.

No Rory, nothing whatsoever, have new provider and their service works unlike your POS of a service.

Magnet: Rory

snollup wrote: »

- Not too much help to me as I work from 9 - 6.

No Rory, nothing whatsoever, have new provider and their service works unlike your POS of a service.

Ok, If there is anyone at all I can help with a current issue I would be more than happy to.

SoupyNorman

Magnet (Rory) wrote: »

Is there anything oustanding on your account that we can help with?

Support is 9-6pm

Nothing outstanding for me at the moment, thanks for asking. My point above is that the website states that support is dedicated to me(the customer) however I(the customer) must oblige you(the people I am paying) by having an issue Mon-Fri, 9-6pm.

Rory, it's nothing against you, I will actually commend your face-time on Boards...for a company that give such shoddy support you come under alot of fire but you stand firm and help where you can. The support structure is pretty pathetic for a service provider.

Magnet: Rory

SoupyNorman wrote: »

Nothing outstanding for me at the moment, thanks for asking. My point above is that the website states that support is dedicated to me(the customer) however I(the customer) must oblige you(the people I am paying) by having an issue Mon-Fri, 9-6pm.

Rory, it's nothing against you, I will actually commend your face-time on Boards...for a company that give such shoddy support you come under alot of fire but you stand firm and help where you can. The support structure is pretty pathetic for a service provider.

I will pass on your thoughts but we are making significant improvements and I can honestly say that wait times have dropped.

purpur1

Rory,

Just have a magnet question for you,

I was sold 8mg broadband, and then months later was told that i should never have been sold 8 mg broadband as my line is not able to handle it, so i was downgraded, but still charged €40 p/m.

Should the pricing not be revised?

Magnet: Rory

purpur1 wrote: »

Rory,

Just have a magnet question for you,

I was sold 8mg broadband, and then months later was told that i should never have been sold 8 mg broadband as my line is not able to handle it, so i was downgraded, but still charged €40 p/m.

Should the pricing not be revised?

Can you PM me and I can look into the situation.

Dues Bellator

Magnet (Rory) wrote: »

Can you PM me and I can look into the situation.

oh rory why your there can you ask your sales staff to stop ringing me 4 times a week trying to sell me broadband , as i said everytime to the sales rep i get twice the speed for the same price from my isp. i texed that number you advertised and its been pest pest pest ever since.

Magnet: Rory

almanu wrote: »

oh rory why your there can you ask your sales staff to stop ringing me 4 times a week trying to sell me broadband , as i said everytime to the sales rep i get twice the speed for the same price from my isp. i texed that number you advertised and its been pest pest pest ever since.

PM me your name and I'll get whoever is calling to stop.

Terrontress

Magnet (Rory) wrote: »

I will pass on your thoughts but we are making significant improvements and I can honestly say that wait times have dropped.

significant improvements! I've had no choice but to live with Magnet since 2005, do you not think you could have got it right by now?

Of course the service went down during the World Cup final!

Anyone considering Magnet:

DON'T!

Magnet: Rory

Terrontress wrote: »

significant improvements! I've had no choice but to live with Magnet since 2005, do you not think you could have got it right by now?

Of course the service went down during the World Cup final!

Anyone considering Magnet:

DON'T!

Is there something specific bothering you at this moment in time? Can you PM me and I will look into the details.

Dues Bellator

Magnet (Rory) wrote: »

Is there something specific bothering you at this moment in time? Can you PM me and I will look into the details.

wimax its coming across the nation ,wimax its the new sensation ......de de de da da luv that tune.......

quick question , if you guys are doing this 12 mb package for 64.99 a month...(gasp)

Magnet Bolt is Ireland's first and only dedicated online gaming experience.

WHAT YOU GET
12Mb no sharing broadband*, indiviually tuned
Fastest ping times
Lowest latency available
Optimised routing to the most popular gaming servers
FREE evening and weekend local and national calls
FREE 100 minutes of international calls to 20 top destinations**
FREE WiFi Router
FREE Installation***

UPC/NTL are doing this for 42.00 a month


Fibre Power Broadband 30Mb


Suitable for those who need super-fast speeds to download large videos or multimedia files. You can download a 4 minute YouTube video in 2 seconds. This speed also supports online gamers and comes with a FREE wireless router so ideal for households where more than one person wants to go online at the same time.

add 6 euro a month to that for the same phone package total 48.00 euro a month.

why would i move my isp for a substandard package ?
also you can spin me with ping times as your engineer who i spoke too at magnet told me ypurs are around 45 - 65 ms .
mine are usually 22 - 40ms.

heres my 15 mb fibre power speed which im paying 32.00 euros a month for,thats faster than your speeds for HALF THE PRICE ,can ya do better for cheaper ????

Magnet: Rory

almanu wrote: »

wimax its coming across the nation ,wimax its the new sensation ......de de de da da luv that tune.......

quick question , if you guys are doing this 12 mb package for 64.99 a month...(gasp)

Magnet Bolt is Ireland's first and only dedicated online gaming experience.

WHAT YOU GET
12Mb no sharing broadband*, indiviually tuned
Fastest ping times
Lowest latency available
Optimised routing to the most popular gaming servers
FREE evening and weekend local and national calls
FREE 100 minutes of international calls to 20 top destinations**
FREE WiFi Router
FREE Installation***

UPC/NTL are doing this for 42.00 a month


Fibre Power Broadband 30Mb


Suitable for those who need super-fast speeds to download large videos or multimedia files. You can download a 4 minute YouTube video in 2 seconds. This speed also supports online gamers and comes with a FREE wireless router so ideal for households where more than one person wants to go online at the same time.

add 6 euro a month to that for the same phone package total 48.00 euro a month.

why would i move my isp for a substandard package ?
also you can spin me with ping times as your engineer who i spoke too at magnet told me ypurs are around 45 - 65 ms .
mine are usually 22 - 40ms.

heres my 15 mb fibre power speed which im paying 32.00 euros a month for,thats faster than your speeds for HALF THE PRICE ,can ya do better for cheaper ????

If your happy with your current provider then there is nothing I can do to help you.

If anyone at all has specific problems I can help with I would be more than happy to help.

Dues Bellator

Magnet (Rory) wrote: »

If your happy with your current provider then there is nothing I can do to help you.

If anyone at all has specific problems I can help with I would be more than happy to help.

flogging a dead horse springs to mind rory, in these hard time anyway.

Magnet: Rory

almanu wrote: »

flogging a dead horse springs to mind rory, in these hard time anyway.

Im here to help people. Im sorry we couldnt offer you something you were looking for.

keithclancy

almanu wrote: »

heres my 15 mb fibre power speed which im paying 32.00 euros a month for,thats faster than your speeds for HALF THE PRICE ,can ya do better for cheaper ????

HA ..hahahahha

Wait till something goes wrong with it

UPC are almost like a comedy,

When living in Ireland I was told I didn't have Internet with them despite having a modem and TV cable box from them, kept saying I must be wrong.

Their billing system is a total joke, overcharging is a common occurence with no explanation as to why. I wouldn never ever give them direct debit details again.

Dues Bellator

keithclancy wrote: »

HA ..hahahahha

Wait till something goes wrong with it

UPC are almost like a comedy,

When living in Ireland I was told I didn't have Internet with them despite having a modem and TV cable box from them, kept saying I must be wrong.

Their billing system is a total joke, overcharging is a common occurence with no explanation as to why. I wouldn never ever give them direct debit details again.

direct debit is the problem , never use it with them . for the only reason that there ridiculously inept at billing you correctly , yes i will agree there bad in that sense ,also there products (HD box excluded) are dirt cheap and are problematic often, but as i dont have to pay for replacing them im not too bothered .im with them 8 years (moved to eircom for a month nightmare) and ive found in the last 8 to 12 months they have improved, you can hear some of my moans and groans in old posts i have here some place.
i have not have any problems the last 6 months or so which is a house-hold record touch wood.

Terrontress

Magnet (Rory) wrote: »

Is there something specific bothering you at this moment in time? Can you PM me and I will look into the details.

You might be able to help me by inventing time travel, going back to 2005 and having your company NOT sign an exclusive deal for The Gallery in Donabate.

That or else provide a decent continuous service.

Terrontress

Re the above:

the former is more likely than the latter. Well, the time travel bit anyway. I'd say there is no chance in stopping the exclusive contracts.

Magnet: Rory

Terrontress wrote: »

Re the above:

the former is more likely than the latter. Well, the time travel bit anyway. I'd say there is no chance in stopping the exclusive contracts.

We did not sign any exclusive contracts in this regard. If there is something I can help you with please PM me and I will look into the details.

zoom41

Steer clear of these losers i got force max 24mb and well you can see what im getting this is my first day with them too and i can tell yiz it will be my last...false advertising springs to mind and the fools i ended up talking to at customer support have not got a fukin clue what in the name of jaysus their talkin about anyway does anybody know of a reliable broadband provider for the howth area? except eircom the nosey so n sos

Magnet: Rory

zoom41 wrote: »

Steer clear of these losers i got force max 24mb and well you can see what im getting this is my first day with them too and i can tell yiz it will be my last...false advertising springs to mind and the fools i ended up talking to at customer support have not got a fukin clue what in the name of jaysus their talkin about anyway does anybody know of a reliable broadband provider for the howth area? except eircom the nosey so n sos

Can I help you on this (it must be noted the Howth area has extraordinarily long loop lengths).

Can you PM me and I can look into the issue.

keithclancy

zoom41 wrote: »

Steer clear of these losers i got force max 24mb and well you can see what im getting this is my first day with them too and i can tell yiz it will be my last...false advertising springs to mind and the fools i ended up talking to at customer support have not got a fukin clue what in the name of jaysus their talkin about anyway does anybody know of a reliable broadband provider for the howth area? except eircom the nosey so n sos

If your lines rubbish then its going to be the same with every other provider as well.

More likely your Eircom provided copper line is crap,

Dues Bellator

Magnet (Rory) wrote: »

Can I help you on this (it must be noted the Howth area has extraordinarily long loop lengths).

Can you PM me and I can look into the issue.

this guy is paying hard cold cash for 24mb ,you guys are giving him 1.5 mb, seriously , hi loop times well why didnt you guys tell him this when he was signing a contract with magnets , ridiculous crazy and down right underhanded.money first customers 2nd .cant see magnet lasting long, considering the whole sales pitch for your very hi prices is that the service is and i quote " THE BEST IN IRELAND" load of shte.
op id try UPC/ntl there customer service is a joke but not much worse than magnets going by what you saying,

im paying 32 euros a month for this,

ping test

it couldnt get packet loss due to my firewall.hence the B*

Magnet: Rory

almanu wrote: »

this guy is paying hard cold cash for 24mb ,you guys are giving him 1.5 mb, seriously , hi loop times well why didnt you guys tell him this when he was signing a contract with magnets , ridiculous crazy and down right underhanded.money first customers 2nd .cant see magnet lasting long, considering the whole sales pitch for your very hi prices is that the service is and i quote " THE BEST IN IRELAND" load of shte.
op id try UPC/ntl there customer service is a joke but not much worse than magnets going by what you saying,

im paying 32 euros a month for this,

ping test

it couldnt get packet loss due to my firewall.

The copper quality and line length inhibits the speed on all DSL services. And in the case above we are hoping to contact the customer to try to go through the situation.

We are clear about the "up to" nature of the service from sign up, recently we also made a policy of stating this fact in the verbal contract. Is there a specific difficulty that you are having, if you know of anyone who was misguided in this sense please contact me and I will look into the circumstances.

Dues Bellator

Magnet (Rory) wrote: »

The copper quality and line length inhibits the speed on all DSL services. And in the case above we are hoping to contact the customer to try to go through the situation.

We are clear about the "up to" nature of the service from sign up,

recently we also made a policy of stating this fact in the verbal contract. Is there a specific difficulty that you are having,

if you know of anyone who was misguided in this sense please contact me and I will look into the circumstances.

so if i sign a contract for 24mb speed , then only recieve 1.2 mb even when im billed for "up to 24mb " speeds ,this just dosnt seem right to me ,if your techs knew the lines in howth were bad , should you not have stated this in the sale.ie you can pay for 24mb but you wont get that in your area, id recomend a lower priced package untill we upgrade your area, customer is happy with your honesty ,you get a happy customer, from what im hearing you just lost last poster.

Magnet: Rory

almanu wrote: »

so if i sign a contract for 24mb speed , then only recieve 1.2 mb even when im billed for "up to 24mb " speeds ,this just dosnt seem right to me ,if your techs knew the lines in howth were bad , should you not have stated this in the sale.

We most likely did mention this, we are still waiting for the op to get back to us on this.

Once the op gets back to us we can look into the situation in more depth.

zoom41

Magnet (Rory) wrote: »

We most likely did mention this, we are still waiting for the op to get back to us on this.

Once the op gets back to us we can look into the situation in more depth.

Well i can assure you Rory you did not tell me there was any problem in fact you were adamant that your speeds would easily beat eircoms when it is quite the contary i got what i paid for from eircom 7mb and got just a fraction under it.

As i have said in previous post if you cannot meet your end of the bargain then i certainly will not meet mine.

Magnet: Rory

zoom41 wrote: »

Well i can assure you Rory you did not tell me there was any problem in fact you were adamant that your speeds would easily beat eircoms when it is quite the contary i got what i paid for from eircom 7mb and got just a fraction under it.

As i have said in previous post if you cannot meet your end of the bargain then i certainly will not meet mine.

Looking at your account it seems you are capable of much faster speeds than those posted. Let me get someone to contact you on this.

I will use the details in your PM>

keithclancy

almanu wrote: »

this guy is paying hard cold cash for 24mb ,you guys are giving him 1.5 mb, seriously , hi loop times well why didnt you guys tell him this when he was signing a contract with magnets , ridiculous crazy and down right underhanded.money first customers 2nd .cant see magnet lasting long, considering the whole sales pitch for your very hi prices is that the service is and i quote " THE BEST IN IRELAND" load of shte.
op id try UPC/ntl there customer service is a joke but not much worse than magnets going by what you saying,

Its the same the world over mate, I was paying for a "upto" 24mb line in Holland and only got 8mb.

Your using copper wire to connect to Magnet, its really not their fault if the copper, not owned or operated by them isn't up to it.

Also your own equipment at home may have a bearing on it (Sky Box, Other phones, lack of a DSL Splitter, dodgy extension cable)

Only thing you could give out about is Cable, but with ANY provider that supplys a connection via Phone line its really not their fault.

Call Eircom and give out to them about it.

Dues Bellator

keithclancy wrote: »

Its the same the world over mate, I was paying for a "upto" 24mb line in Holland and only got 8mb.

Your using copper wire to connect to Magnet, its really not their fault if the copper, not owned or operated by them isn't up to it.

Also your own equipment at home may have a bearing on it (Sky Box, Other phones, lack of a DSL Splitter, dodgy extension cable)

Only thing you could give out about is Cable, but with ANY provider that supplys a connection via Phone line its really not their fault.

Call Eircom and give out to them about it.

with all due respect thats a load of bull, what your saying is magnet are using eircoms antique line, then charging customers over twice the original eircom price for an even worse connection.then you go say ring eircom?

this is highway robbery of the highest order.

as far as im aware there is no decent bband provider in ireland that offer value for money , but there seems to be many that are just intrested in tying you down with contracts and stuffing you with false advertising in regards to there speeds.

keithclancy

almanu wrote: »

with all due respect thats a load of bull, what your saying is magnet are using eircoms antique line, then charging customers over twice the original eircom price for an even worse connection.then you go say ring eircom?

this is highway robbery of the highest order.

as far as im aware there is no decent bband provider in ireland that offer value for money , but there seems to be many that are just intrested in tying you down with contracts and stuffing you with false advertising in regards to there speeds.

No its not a load of bull, if you did any research you would know the process was called Local Loop Unbundling:
http://en.wikipedia.org/wiki/Local-loop_unbundling

The phone line from the exchange to your house is owned by Eircom, this is not just an Irish thing. Its the same setup in almost every other country.

Magnet are providing a service upto 24mb, thats what they can supply at the exchange, the wire from the exchange to your house is supplied and maintained by Eircom. Magnet pay eircom every month as part of your monthly cost to Magnet.

Due to crap legislation, Eircom are ONLY required to provide you with a Dial Tone, if you have bad signal noise etc they are not required to do anything about it.

If you go to ANY DSL provider thats the way it works.

The Dutch version of Eircom is KPN, in Holland and its the exact same situation.

So before you go off on a rant, do a bit of research and don't straight out accuse people of spouting a load of 'bull'

Did you know that the Electrical cable to your house isn't owned by the ESB, its owned by ESB Networks, seperate company to the crowd your paying your money to for Electricity.

You should still troubleshoot the connection, but in alot of cases its down to the crappy wiring to your house, or sometimes the crappy wiring in your house.

Would you expect a shop that supplied a toaster to come and rewire a wall socket because it was faulty and the toaster wouldnt work as a result ?

Dues Bellator

keithclancy wrote: »

No its not a load of bull, if you did any research you would know the process was called Local Loop Unbundling:
http://en.wikipedia.org/wiki/Local-loop_unbundling

The phone line from the exchange to your house is owned by Eircom, this is not just an Irish thing. Its the same setup in almost every other country.

Magnet are providing a service upto 24mb, thats what they can supply at the exchange, the wire from the exchange to your house is supplied and maintained by Eircom. Magnet pay eircom every month as part of your monthly cost to Magnet.

Due to crap legislation, Eircom are ONLY required to provide you with a Dial Tone, if you have bad signal noise etc they are not required to do anything about it.

If you go to ANY DSL provider thats the way it works.

The Dutch version of Eircom is KPN, in Holland and its the exact same situation.

So before you go off on a rant, do a bit of research and don't straight out accuse people of spouting a load of 'bull'

Did you know that the Electrical cable to your house isn't owned by the ESB, its owned by ESB Networks, seperate company to the crowd your paying your money to for Electricity.

You should still troubleshoot the connection, but in alot of cases its down to the crappy wiring to your house, or sometimes the crappy wiring in your house.

Would you expect a shop that supplied a toaster to come and rewire a wall socket because it was faulty and the toaster wouldnt work as a result ?

i dont think i was ranting or spouting,i was making a valid point ,ie why dont magnet be honest with there customers and say if your using an existing eircom line were not going to improve your service.rather than promise SUPER FAST bband at over twice the cost.thats really simple dont you think, rather than a layman who dosnt think he has to do "research" to get a decent service.while were making comparisons if you bought a car with a 0-60 time of 3.2 seconds but you can only get 0-60 in 5 seconds ,what will the car company do tell you to ring the council to fix the roads lol.could be hear all day. its not everyone that knows about eircoms cable .ie the suckers who buy into the superfast speeds jargon.

keithclancy

almanu wrote: »

i dont think i was ranting ,i was making a valid point ,ie why dont magnet be honest with there customers and say if your using an existing eircom line were not going to improve your service.rather than promise SUPER FAST bband.

That can do that because Eircom have contention of 48:1

Magnet has 1:1 I believe.

i.e. even at peak times your broadband stays the same speed no matter how many Magnet users are online whereas with Eircom your competing with 47 other people for bandwidth.

Your line speed in some cases doesn't matter if theres contention on the other end of the pipe. It could say 24mbit, but you might only get 1mbit / sec due to the line being overloaded at the other end.

Dues Bellator

keithclancy wrote: »

That can do that because Eircom have contention of 48:1

Magnet has 1:1 I believe.

i.e. even at peak times your broadband stays the same speed no matter how many Magnet users are online whereas with Eircom your competing with 47 other people for bandwidth.

Your line speed in some cases doesn't matter if theres contention on the other end of the pipe. It could say 24mbit, but you might only get 1mbit / sec due to the line being overloaded at the other end.

Smart Telecom Contention Ratio - 1:1

Chorus NTL(UPC) Contention Ratio - 17:1

UTV Broadband Contention Ratio - 48:1

BT Broadband Contention Ratio - 48:1

Perlico Broadband Contention Ratio - 48:1

Eircom Broadband Contention Ratio - 48:1


has anyone ever had a good word to say about smart telecom 1.1

after a bit of research BT broadband is the cheapest , if you get the speeds they advertise is anybodys guess.

Magnet: Rory

All connectivity types (with the exception of fibre connections) are inhibited somewhat by technical facets or attributes which are inherent in the respective technology (satellite customers frequently complain of high ping times, customers with higher contention services complain of slow speeds at peak times, customers with mobile Internet complain frequently of no service when they move to specific areas within the home, and so on.)

Unfortunately connectivity and networking is a unique product and one which continues to prove difficult to pin down in terms of a homogeneous "value for money" or "high connectivity quality" proposition.

In saying all of this it must be noted that the ADSL2+ product which is being sold by Magnet would be (by all accounts) one of the finest networking packages available in Ireland today (only bettered by Fibre).

Kintarō Hattori

almanu wrote: »

flogging a dead horse springs to mind rory, in these hard time anyway.

Wow go easy on the guy. OK I don't use Magnet myself (thankfully by the sounds of it) but Rory is just a guy employed to help customers if he can. Don't get all smart with him. If you have an issue with the company put it in writing and stop directing your frustration at this guy.

Dues Bellator

Kintarō Hattori wrote: »

Wow go easy on the guy. OK I don't use Magnet myself (thankfully by the sounds of it) but Rory is just a guy employed to help customers if he can. Don't get all smart with him. If you have an issue with the company put it in writing and stop directing your frustration at this guy.

directing frustration lol, talk about getting my posts out of context, this tread is under rip off ireland, im just stating the fact that magnet is a rip off, is UPC not fiber powered .

Terrontress

To be fair, my Magnet broadband is quick. It's continuity of service that is worst. And the difficulty in getting it sorted when it goes down.

If you get Magnet triple play, be sure to get an FM radio for when the telly goes down and a 3g mobile for when your phone and internet go down. Especially on Friday afternoons when you know it won't be dealt with until Monday at the earliest.