Chain Reaction Delay?

spyderski

I ordered some stuff from CRC last Friday. The order is still showing as "processing" so I tried phoning them - all afternoon. I must have phoned 10 times, but just kept getting a message to say "all our operators are busy, please phone back later". Seems a bit strange, no?

DirkVoodoo

I recently had a very long wait for some stuff from CRC, but I think it may have been a postal issue.

Were all the items in stock when you ordered?

FWIW, they are quite quick at responding to emails. Just include the order number and they should sort it out.

IM0

In my experience it usually says 'processing' even after the items arrive
and once or twice even after that :eek:

aibhne

they are usually quick with delivery but as dirk said if its not in stock it can take a while

levitronix

Same problem here, my girl friend even ordered stuff before me and it still hasnt arrived yet, they aint so quick answering emails either

Beasty

I suspect they sometimes have stock arriving "imminently" and hold the full order back until it arrives (I have experienced situations when they say something is in stock when it isn't)

I ordered 3 items (late) on Tuesday evening, and received an e-mail confirming despatch first thing this morning. It should get here in the morning. I have also had situations when orders have arrived when still showing as processing on their website

gmoorewest

I put in an order on Sunday, said dispatched on Monday, still haven't recieved it.

uberwolf

I've stuff ordered yesterday morning, showing GLS dispatch today.

anoble66

I ordered stuff on the 17th - water bottles, tubes etc - still not arrived.

Ordered a bike rack yesterday and it arrived today via GLS...

Has to be postal delays or something

Nietzschean

i've had 5 day delivery times from parcel force's next day delivery recently.....

in general though if it goes out of stock between order/shipping it tends to add a 1/2 day delay in my experience before they email you about it/can fix it...

in recent orders i had 1 shipped by royal mail on monday arrive yesterday, GLS shipped yesterday arrived today....

spyderski

Yeah, I've always had great service from them, this delay is unusual - it's weird that they're not answering the phones too.

Vélo

I ordered something last Friday and it arrived Tuesday. I also bought a pair of oakleys in February, which arrived a couple of days later but it still says "Processing" under the status (Hopefully they'll send another pair):rolleyes:

ednwireland

ordered friday arrived yesterday (wed)

furiousox

Hmm, interesting thread.
I ordered a couple of tyres and a saddle from CRC which were shipped last friday but haven't arrived yet.

spyderski

I ordered a Garmin 500 & an ultegra rear mech for my new TT bike, both were supposedly in stock........

petethedrummer

Ordered a light on Saturday...received today.

cdaly_

spyderski wrote: »

"all our operators are busy, please phone back later"

I got this one day but I held on the phone and ended up in the normal queue after half a minute.

furiousox

Are all CRC orders handled by GLS regardless of size or does an post deal with smaller deliveries?

ednwireland

small stuff always comes by an post for me

ciarsciars

I ordered tyres on the 8th March and received them on the 23rd!

spyderski

My faith has been restored! Just got through to them on the phone & one small item is out of stock, so they're shipping the rest today, very helpful & apologetic.

furiousox

ciarsciars wrote: »

I ordered tyres on the 8th March and received them on the 23rd!

Really?
Was it a stock issue or a delivery issue?
What date were they shipped?

Nietzschean

furiousox wrote: »

Are all CRC orders handled by GLS regardless of size or does an post deal with smaller deliveries?

they have an 'automatic calculation' system(their phrase) for figuring out which one to use normally, though you can select gls for 5e extra on ones which will be posted. normally bulky or high value items will go gls, it used to be 70e orders plus but thats changed now alas, and a few times of late their system has broken, ordering page tells me it will go gls and then it does royal mail(complained about this, said they'll fix it..)

gipo2

Got this on Monday

Thank you for your email.

We are very sorry for the delay in processing your order. We have been experiencing unusually high order volumes over the past week or two and as a result a few orders have been misplaced within the warehouse. We have sent out to the warehouse to find out why yours has not been posted yet. As soon as we can find out what has happened we will contact you to let you know.

Hopefully the order will be posted out shortly.

Again we apologise for the inconvenience this has caused.



Kind Regards,

lyders

Never have any problems. My order has always been processed in less than 24 hours and arrives through my door the following day. This week I ordered on sunday night and it arrived on tuesday morning. All this is via Royal Mail of course. Maybe they are quicker than An Post!

A track pump I ordered from them broke last night, so I emailed them straight away. Their warranty department replied to me this morning asking for photos and they've already decided to send me out a new one without returning the faulty one. So I don't have any complaints about CRC!

furiousox

Never had any problems myself up 'til now, deliveries usually arrive within 2-3 days.
My delivery which was shipped last friday arrived today courtesy of an post (not gls)

DirkVoodoo

All my deliveries over the last few weeks have been a bit slow. They are the worlds largest online bike retailer I suppose and it is reasonable to assume they may be taking on more business than they can deal with right now.

Nietzschean

they had a phase like this was it last aug/sept or so where lots of deliveries took uncharacteristically long with the same reasoning from them...still faster than most other retailers, they are a victim of their own normal efficiency

DirkVoodoo

I blame the flood sale, that really seemed to send them into the big time. I used to think they were a quaint little online retailer before then.

Has anyone ever gone through their "order history"? It's nauseating to say the least.

cdaly_

<me whistles innocently ignoring Dirk's comments...>

Nietzschean

DirkVoodoo wrote: »

I blame the flood sale, that really seemed to send them into the big time. I used to think they were a quaint little online retailer before then.

Has anyone ever gone through their "order history"? It's nauseating to say the least.

i love first thing on order history is the order total...averaging one every 1.5 weeks.... given i didn't order anything for 2 months over xmas... and then the wiggle/pbk orders...

ednwireland

DirkVoodoo wrote: »

I blame the flood sale, that really seemed to send them into the big time. I used to think they were a quaint little online retailer before then.

Has anyone ever gone through their "order history"? It's nauseating to say the least.

Yes and why did you bring that up

blorg

DirkVoodoo wrote: »

I blame the flood sale, that really seemed to send them into the big time. I used to think they were a quaint little online retailer before then.

Pantisniffer

I placed my very first order last Saturday (20.3.10) with CRC and it was processed on the Monday 22nd, arrived safely in Dublin on Tuesday 23rd.

I am still rocking back & forth sucking my thumb wearing my nappy with delight of receiving my purchases! Just placed another online order this lunchtime.

Hang on in there niggas!