O2 won't let me see my bill but charged me 170 Euro

Aran

Arrgghh!!! O2 are driving me nuts!!!

I have an iphone since January and can't log in to the O2 website to see my bill details.

I have been trying ever since I got into this to be able to see my phone usage and why I am being charged for my usage! Is this not a reasonable request???

Anyway many emails later many new passwords and it still won't work. I always get asked to renew my password from the temporary password and nothing is acceptable even though I know it is very much within their parameters (I design websites so quite clued up about these things).

Now I have just noticed that instead of my monthly contract of 60 Euro's I have been charged over 170 and don't know how they came to that figure. I admit to making a few international calls but not well over a hundred Euro's worth.

At this stage I am considering jailbreaking the phone, cancelling the card and going with another provider before they just charge what they like again next month without telling or letting me know why.

I am not worried about credit rating as it really won't affect me at this stage in my life.

I really am fed up with companies with crap customer service and this is just another one to add to the list.

seamus

Have you rang O2 customer care to ask them about your bill and your access to the website?

You can't just cancel your card. You're on an 18-month, €60/month contract with O2 and you still have 15 months to go. If you try to cancel the contract they can and they will chase you for the additional €900 you'll owe them.

dougs09

well not that i'd condone people going out and refusing to pay the remaining part of the contract, but i do know of one or two people who have done so in the past, o2 hounding them for ages, threaten legal action, i'd personaly not like that, i'd just pay off the contract early if it was me, i'm at 9 months now i think, so it'll cost me about 300-400 to cancel early, for me, paying that now is better then a potential bad credit rating following me

Aran

Anytime I have called the help line I get told that it's going to me more than 5 or 10 minutes. :mad: Sod that I'm too busy and refuse to deal with companies which put barriers to helping you (eg UPC who will never get my business again)! Whatever happens I will be moving away from this company as soon as possible.

I have explained the situation by email countless times and nobody seems to be bright enough to understand.

seamus

Use the forums then if you're that impatient. You will have to wait for your registration to be verified (only O2 customers can use it), but the guys there will sort your query very quickly once you have access.

http://forums.o2online.ie/

dougs09

ii feel your pain, i was roaming the other week, and i checked the o2 app that tellls you your balance, and im at 300 euro, so i know what it feels like to get screwed like that, but i just dunno wether its worth ringing em up and fighhting my case, as i checked the bill itself and its all roaming charges, i'm sick, but all i can do is make sure i dont run over my allowance anymore, not roam in the uk, and get the hell out of my contract as early as possible, i'm gonna wait another 3 months or so though, don;t wanna hand em over 400 quid for nothing.

Nonoperational

If you design websites you can surely manage to register and log into a website. The O2 site is working fine.

O2_Daryll

Aran wrote: »

Anytime I have called the help line I get told that it's going to me more than 5 or 10 minutes. :mad: Sod that I'm too busy and refuse to deal with companies which put barriers to helping you (eg UPC who will never get my business again)! Whatever happens I will be moving away from this company as soon as possible.

I have explained the situation by email countless times and nobody seems to be bright enough to understand.

If you need a hand getting registered let me know.

Aran

QUOTE: If you need a hand getting registered let me know.

Thanks a million I will PM you with my details.

In fairness a lovely girl did return my email from 3 days ago after I posted my exasperation here. She was very helpful however it did not address all my issues (or the main one) so I replied and got another auto reply to inform me it would be another 72 hours. This is the kind of snails pace stuff that is so tiresome.

QUOTE: If you design websites you can surely manage to register and log into a website. The O2 site is working fine.

You'd think so wouldn't you??? I have tried so many times over the past 2 months. I get a temporary password sent to me then the system insists on a new password of my creation. This is where I come unstuck. The new password has to be (If I remember correctly) between 5 & 10 characters long and include at least one number and one letter. TRUST me after dozens of attempts I'm sure I'm not so thick I couldn't of got right at least once.

spoongibbon

You're not imagining things Aran, I had the same problem with the O2 website, my password just stopped working one day, and a password reset just wouldn't work no matter how many variations I tried. In the end I just waited a few days and tried again and it worked. It's pretty flaky, really.

efb

Would u not ask 02 to send u a copy of your bill? They have done for me in the past!

Dades

Maybe you were paying the double first month's tariff that is required when you first sign up? You effectively pay a month in advance so have to pay 2 months in the beginning of your contract.

Unless I imagined that...

Elessar

O2 can't affect your credit rating. Only certain financial institutions can. O2 is not a financial institution.

Aran

Daryl is a legend.

He managed to do today what I had been asking for 2 months to get done, which was to make it possible to log in and see my online bill.

Thank you Daryl

Now I have seen my bill and have to just accept that it's a very expensive phone service. I thought free texts meant free texts but no it's 8 cents to other networks.

If you want to call 1890 (supposedly low call) it is charged quite highly I think I saw a charge of 3.59 for 12 minutes.

Over a Euro a minute to Australia and not much cheaper to the UK.

I'll be going back to skype and the landline for international now that I realise the costs. Lesson learnt.

00sully

+1 guys o2's site is useless (am a web software developer myself) and had same password malarky go ary with me. am leaving o2 soon! hope you get sorted Aran

O2_Daryll

Aran wrote: »

Daryl is a legend.

He managed to do today what I had been asking for 2 months to get done, which was to make it possible to log in and see my online bill.

Thank you Daryl

Now I have seen my bill and have to just accept that it's a very expensive phone service. I thought free texts meant free texts but no it's 8 cents to other networks.

If you want to call 1890 (supposedly low call) it is charged quite highly I think I saw a charge of 3.59 for 12 minutes.

Over a Euro a minute to Australia and not much cheaper to the UK.

I'll be going back to skype and the landline for international now that I realise the costs. Lesson learnt.

Would you like me to run an analysis to see if I can find a cheaper route for you?

Klingon Hamlet

Aran wrote: »

I thought free texts meant free texts but no it's 8 cents to other networks.

You can choose unlimited free texts to any network as a free add-on if your plan is €60

Nonoperational

I am very critical of O2 and they way they competely extort existing customers with ridiculous unfair nonsence, but in fairness Daryl is excellent.

Still looking forward to my contrace being up!