02 response to charges on Iphone

dollydrops

My head is done in very month ringing o2 about how much they are charging me for internet access. I am a pre pay customer and I used to top up €20 a month now I find I am topping up by €50 very month because o2 are charging me a fortune for internet access.
I got charged €11 on Saturday for internet access of 1198kb at 14:30 when I wasn't even using the phone at the time because I was out with friends. When I rang o2 today to ask them why I was charged this amount they told me that I went over my 50mb daily allowance when I told them I hadn't been using the phone at the time they told me that the iphone checks automatically for updates. What the hell was it updating for €11 they couldn't tell me!

I get no where with them anytime I call and I found the coverage over the weekend was hopeless.
Anyone else feel they are being ripped off with them or has anyone got any advice on what I could do?

drunkmonkey

dollydrops wrote: »

Anyone else feel they are being ripped off with them or has anyone got any advice on what I could do?

I used to be ripped off by them, then I switched networks. It's that simple;)

dougs09

Well I'm on bill pay, so data use at home is never a problem, but when I was roamin in the uk, they roayally screwed me, charged me 16 bloody euro for 4 mb of data, and charges Also ridiculous in regards to texts, basically, my bill is gonna be pretty much around the 300 euro mark.

Vodafone are ten times better then then gangsters.

dollydrops

drunkmonkey wrote: »

I used to be ripped off by them, then I switched networks. It's that simple;)

Is it that simple just to switch networks and keep the iphone. I am seriously thinking off just bashing it off the wall I am dropping so many calls and it can be so slow!!!

Is Vodafone the only other network that supports the iphone?

dollydrops

dougs09 wrote: »

Well I'm on bill pay, so data use at home is never a problem, but when I was roamin in the uk, they roayally screwed me, charged me 16 bloody euro for 4 mb of data, and charges Also ridiculous in regards to texts, basically, my bill is gonna be pretty much around the 300 euro mark.

Vodafone are ten times better then then gangsters.

I am the opposite when I was in the uk last month I couldn't connect to the internet so they didn't charge me the daily 98c. It actually saved me money.

guil

have ya got email set up on it, if ya have push activated it can check every 15 mins, i dont know how much data it would use but its somethin
have ya anythin like facebook on it either, again that can push notifacations through
is location services turned on, i dont know if that constantly updates but its another possibility

dollydrops

I took my email off it already.
O2 told me that the only way you can stop updates is if they disconnect the internet totally.

culabula

dollydrops wrote: »

I am the opposite when I was in the uk last month I couldn't connect to the internet so they didn't charge me the daily 98c. It actually saved me money.

They only charge you if you use it: remove the APN and you can't connect. Simples.

culabula

dollydrops wrote: »

My head is done in very month ringing o2 about how much they are charging me for internet access. I am a pre pay customer and I used to top up €20 a month now I find I am topping up by €50 very month because o2 are charging me a fortune for internet access.
I got charged €11 on Saturday for internet access of 1198kb at 14:30 when I wasn't even using the phone at the time because I was out with friends. When I rang o2 today to ask them why I was charged this amount they told me that I went over my 50mb daily allowance when I told them I hadn't been using the phone at the time they told me that the iphone checks automatically for updates. What the hell was it updating for €11 they couldn't tell me!

I get no where with them anytime I call and I found the coverage over the weekend was hopeless.
Anyone else feel they are being ripped off with them or has anyone got any advice on what I could do?

Turn off Push: turn off fetch (set to manual). Turn off location services and so on. Or remove the APN completely until you need it. Then it won't check anything -because it can't.

Stuxnet

dollydrops wrote: »

I am topping up by €50 very month because o2 are charging me a fortune for internet access

change to bill, save yourself a tenner a month, and have unlimited internet

culabula

dollydrops wrote: »

I am the opposite when I was in the uk last month I couldn't connect to the internet so they didn't charge me the daily 98c. It actually saved me money.

You couldn't connect because 'data roaming' was set to off. In a similar manner, while at home, all you have to do is physically remove the APN -then it won't connect.

culabula

BOBBY wrote: »

change to bill, save yourself a tenner a month, and have unlimited internet

Exactly.

dollydrops

Does my phone need to be unlocked to remove the APN?

deep1

dollydrops wrote: »

Does my phone need to be unlocked to remove the APN?

No Setting-> General-> Network-> cellular data network-> instead of internet or open.internet type anything eg int.
That's it and try to use net it shouldn't work.


Also why don't you go on Clear plan, with €20 you get free o2 and landline + 15 data bundle.
total 35€ and only 30 day contract.

guil

No go to setting - general - cellular network settings click apn, it should say Internet.
Just add a letter or remove a few. Whatever ya do take note of what ya change and what it should be

Deedsie

dollydrops wrote: »

My head is done in very month ringing o2 about how much they are charging me for internet access. I am a pre pay customer and I used to top up €20 a month now I find I am topping up by €50 very month because o2 are charging me a fortune for internet access.
I got charged €11 on Saturday for internet access of 1198kb at 14:30 when I wasn't even using the phone at the time because I was out with friends. When I rang o2 today to ask them why I was charged this amount they told me that I went over my 50mb daily allowance when I told them I hadn't been using the phone at the time they told me that the iphone checks automatically for updates. What the hell was it updating for €11 they couldn't tell me!

I get no where with them anytime I call and I found the coverage over the weekend was hopeless.
Anyone else feel they are being ripped off with them or has anyone got any advice on what I could do?

I was with Speakeasy on the iPhone. Between the 26th of December and March 19th I spent €165 on credit. Its absolute robbery 50MB/day for 98c is terrible.

I unlocked my iPhone and changed to meteor Sim only Lite. Ten or Thirty Euro a month + 10GB data for €15

You are not locked into a contract. You can use the data for tethering. Its easy to set up. I can actually use the iPhone now. Its brilliant.

Eircom_Sucks

they tried to charge me for internet usage when my phone wasnt even capable of internet ( old phone ) yet i got a bill for €1799.00 i taught it was a typo but it wasnt , their ****

their still after me for the money and they can swing

culabula

dollydrops wrote: »

Does my phone need to be unlocked to remove the APN?

Absolutely not: settings are user-configurable. Change just 1 letter and it's useless. Alternatively, cut and paste the APN into notes, then copy it back when needed.

dougs09

Guys, when roaming, make sure you have the data roaming option turned off, that way then it's guaranteed not to do any kinda connection to the net at alll.

Stuxnet

PAYG iPhone is for millionaires only !!

culabula

BOBBY wrote: »

PAYG iPhone is for millionaires only !!

Who won't be millionaires for long.

Stainless_Steel

culabula wrote: »

Who won't be millionaires for long.

Not true. I spend 40 euro on credit per month and am not tied to a 18 month contract like on bill pay.

And I can never see myself going over 50MB in 24 hours on a phone!

McGrath5

Stainless_Steel wrote: »

Not true. I spend 40 euro on credit per month and am not tied to a 18 month contract like on bill pay.

And I can never see myself going over 50MB in 24 hours on a phone!

If your watching video's on YouTube it's very easy to go over the 50mb daily limit, there very data intense.

culabula

Stainless_Steel wrote: »

Not true. I spend 40 euro on credit per month and am not tied to a 18 month contract like on bill pay.

And I can never see myself going over 50MB in 24 hours on a phone!

Nor do I, but it seems the OP was doing so regularly.

culabula

Perfect Choice wrote: »

If your watching video's on YouTube it's very easy to go over the 50mb daily limit, there very data intense.

No one on a 50mb daily rate on Voodoo, O2 or Meteor should be watching videos on YouTube and if they are, they deserve all they get. There are add-ons for that. 99c a day is very expensive if used on a daily basis and a nonsense when there are cheaper solutions around.

Deedsie

culabula wrote: »

No one on a 50mb daily rate on Voodoo, O2 or Meteor should be watching videos on YouTube and if they are, they deserve all they get. There are add-ons for that. 99c a day is very expensive if used on a daily basis and a nonsense when there are cheaper solutions around.

There are no add ons on speakeasy

culabula

Deedsie wrote: »

There are no add ons on speakeasy

Then subs should vote with their feet: there are on all the other networks.

Deedsie

culabula wrote: »

Then subs should vote with their feet: there are on all the other networks.

I agree, thats why i changed to Meteor. Much better value.

Elessar

This is the very reason I'm with three.

Pay as you go: Spend €20 a month, get 300 free texts, 200 free any network weekend minutes. Then spend €10 of that on their internet addon: 1Gb

So: 1Gb internet allowance every month, plus 300 texts, free weekend minutes and a tenner left for weekday calls. I can't see anything else that beats it. Unless you are a heavy caller.