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Can't D/Load Malware updates. Redirecting

  • 21-03-2010 7:26pm
    #1
    Closed Accounts Posts: 1,647 ✭✭✭


    My sister in-law has a problem with her laptop. The browser is redirecting on some sites. If won't let me on any of the security websites, i was trying to download from http://www.malwarebytes.org/ and ad-aware but it either says error 400 or it goes off to some other random site. I downloaded Microsoft security essentials, Malwarebytes and ad-aware onto a memory stick and installed them on the laptop. They look for updates before they run but none of them can connect. The internet is working fine on Facebook etc but if I try Microsoft or any of the malware sites it won't connect? Sorry if this has been asked before. My problem is I cant update the virus/malware data base to run a scan.


Comments

  • Site Banned Posts: 1,167 ✭✭✭ASJ112


    hi

    Download the GMER Rootkit Scanner. Unzip it to your Desktop.

    Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

    Double-click gmer.exe. The program will begin to run.

    **Caution**
    These types of scans can produce false positives. Do NOT take any action on any
    "<--- ROOKIT" entries unless advised by a trained Security Analyst

    If possible rootkit activity is found, you will be asked if you would like to perform a full scan.
    • Click NO
    • In the right panel, you will see a bunch of boxes that have been checked ... leave everything checked and ensure the Show all box is Unchecked.
    • Now click the Scan button.
      Once the scan is complete, you may receive another notice about rootkit activity.
    • Click OK.
    • GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "GMER.txt"
    • Save it where you can easily find it, such as your desktop.

    Post the contents of GMER.txt in your next reply.


  • Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    Thanks thats running now. I will post it when finished. Thanks for your help and time.


  • Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    Ok here it is.
    GMER 1.0.15.15281 - http://www.gmer.net
    Rootkit scan 2010-03-21 23:05:14
    Windows 6.0.6002 Service Pack 2
    Running: gmer.exe; Driver: C:\Users\DEBBIE\AppData\Local\Temp\pwryrpog.sys


    ---- Kernel code sections - GMER 1.0.15 ----

    .text C:\Windows\system32\DRIVERS\nvlddmkm.sys section is writeable [0x8B40D340, 0x3FA057, 0xE8000020]

    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
    AttachedDevice \Driver\tdx \Device\Tcp imapioko.sys
    AttachedDevice \Driver\tdx \Device\Udp imapioko.sys
    AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

    ---- EOF - GMER 1.0.15 ----


  • Site Banned Posts: 1,167 ✭✭✭ASJ112


    hi

    Download ComboFix here :

    Link 1
    Link 2


    * IMPORTANT !!! Save ComboFix.exe to your Desktop


    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you don't know how to disable them then just continue on.

    • Double click on ComboFix.exe & follow the prompts.

    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

    RcAuto1.gif


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    whatnext.png


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.


  • Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    Here is the log.
    I am getting a message when I click on explorer ( illegal operation attempted on a registry key that has been marked for deletion)


    ComboFix 10-03-21.05 - DEBBIE 22/03/2010 16:46:41.1.2 - x86
    MicrosoftÆ Windows Vistaô Home Premium 6.0.6002.2.1252.44.1033.18.1982.1223 [GMT 0:00]
    Running from: c:\users\DEBBIE\Desktop\ComboFix.exe
    SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
    .

    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    c:\$recycle.bin\S-1-5-21-3544992009-77537098-2531619362-500
    c:\$recycle.bin\S-1-5-21-382615889-1276875535-3099828630-500
    c:\program files\webserver
    c:\users\DEBBIE\AppData\Local\010112010146111103.xxe
    c:\users\DEBBIE\AppData\Local\rdr_1269121879.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269173209.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269173517.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269173518.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269174696.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269175013.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269175014.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269185503.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269185829.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269185833.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269188897.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269189202.exe
    c:\users\DEBBIE\AppData\Local\rdr_1269189205.exe
    c:\windows\bill104.exe
    c:\windows\Downloaded Program Files\f3initialsetup1.0.1.0.inf
    c:\windows\ligh
    c:\windows\system32\captcha.dll
    c:\windows\system32\Connect.dll
    c:\windows\system32\drivers\imapioko.sys
    c:\windows\system32\erokosvc.dll

    .
    ((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    \Legacy_APTO6KO
    \Service_apto6ko
    \Service_captcha
    \Service_cpqoko6


    ((((((((((((((((((((((((( Files Created from 2010-02-22 to 2010-03-22 )))))))))))))))))))))))))))))))
    .

    2010-03-22 16:55 . 2010-03-22 16:55
    d
    w- c:\users\Default\AppData\Local\temp
    2010-03-21 17:58 . 2010-03-21 17:58
    d
    w- c:\program files\Microsoft Security Essentials
    2010-03-21 17:35 . 2010-02-04 15:53 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
    2010-03-21 17:27 . 2010-03-21 17:57
    d
    w- c:\users\DEBBIE\AppData\Roaming\U3
    2010-03-21 16:38 . 2010-03-21 16:38
    d
    w- c:\users\DEBBIE\AppData\Roaming\Malwarebytes
    2010-03-21 16:38 . 2010-01-07 16:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2010-03-21 16:38 . 2010-03-21 16:38
    d
    w- c:\program files\Malwarebytes' Anti-Malware
    2010-03-21 16:38 . 2010-03-21 16:38
    d
    w- c:\programdata\Malwarebytes
    2010-03-21 16:38 . 2010-01-07 16:07 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
    2010-03-21 16:27 . 2010-03-21 16:27
    d
    w- c:\programdata\Office Genuine Advantage
    2010-03-21 16:19 . 2010-03-21 16:20
    d
    w- c:\windows\system32\ca-ES
    2010-03-21 16:19 . 2010-03-21 16:20
    d
    w- c:\windows\system32\eu-ES
    2010-03-21 16:19 . 2010-03-21 16:20
    d
    w- c:\windows\system32\vi-VN
    2010-03-21 16:06 . 2010-03-21 16:06
    d
    w- c:\windows\system32\EventProviders
    2010-03-10 19:29 . 2010-02-20 23:06 24064 ----a-w- c:\windows\system32\nshhttp.dll
    2010-03-10 19:29 . 2010-02-20 20:53 411648 ----a-w- c:\windows\system32\drivers\http.sys
    2010-03-10 19:29 . 2010-02-20 23:05 30720 ----a-w- c:\windows\system32\httpapi.dll
    2010-02-23 19:51 . 2010-01-23 09:26 2048 ----a-w- c:\windows\system32\tzres.dll
    2010-02-23 19:50 . 2010-01-25 08:21 526336 ----a-w- c:\windows\system32\RMActivate_isv.exe
    2010-02-23 19:50 . 2010-01-25 08:21 518144 ----a-w- c:\windows\system32\RMActivate.exe
    2010-02-23 19:50 . 2010-01-25 12:00 471552 ----a-w- c:\windows\system32\secproc_isv.dll
    2010-02-23 19:50 . 2010-01-25 12:00 471552 ----a-w- c:\windows\system32\secproc.dll
    2010-02-23 19:50 . 2010-01-25 08:21 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
    2010-02-23 19:50 . 2010-01-25 08:21 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
    2010-02-23 19:50 . 2010-01-25 12:00 152576 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
    2010-02-23 19:50 . 2010-01-25 12:00 152064 ----a-w- c:\windows\system32\secproc_ssp.dll
    2010-02-23 19:50 . 2010-01-25 11:58 332288 ----a-w- c:\windows\system32\msdrm.dll

    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2010-03-22 16:58 . 2009-02-18 21:34 27934 ----a-w- c:\programdata\nvModes.dat
    2010-03-22 16:38 . 2008-04-20 14:11
    d
    w- c:\program files\Lavasoft
    2010-03-21 16:20 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Calendar
    2010-03-21 16:20 . 2006-11-02 11:18
    d
    w- c:\program files\Windows Mail
    2010-03-21 16:20 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Sidebar
    2010-03-21 16:20 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Photo Gallery
    2010-03-21 16:20 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Journal
    2010-03-21 16:20 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Defender
    2010-03-21 16:20 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Collaboration
    2010-03-21 16:00 . 2007-08-18 17:50
    d
    w- c:\program files\Common Files\Symantec Shared
    2010-03-21 15:54 . 2010-03-21 15:54 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
    2010-03-21 15:36 . 2007-08-18 17:24
    d--h--w- c:\program files\InstallShield Installation Information
    2010-03-21 15:36 . 2007-08-18 18:31
    d
    w- c:\programdata\Napster
    2010-03-10 19:35 . 2007-08-18 18:09
    d
    w- c:\programdata\Microsoft Help
    2010-02-27 17:31 . 2007-09-23 22:23 92584 ----a-w- c:\users\DEBBIE\AppData\Local\GDIPFONTCACHEV1.DAT
    2010-02-24 10:16 . 2009-10-03 12:16 181632
    w- c:\windows\system32\MpSigStub.exe
    2010-02-14 11:10 . 2007-08-18 18:07
    d
    w- c:\program files\Microsoft Works
    2010-01-25 17:40 . 2009-05-25 18:23
    d
    w- c:\program files\Microsoft Silverlight
    2010-01-02 06:38 . 2010-01-24 13:13 916480 ----a-w- c:\windows\system32\wininet.dll
    2010-01-02 06:32 . 2010-01-24 13:13 71680 ----a-w- c:\windows\system32\iesetup.dll
    2010-01-02 06:32 . 2010-01-24 13:13 109056 ----a-w- c:\windows\system32\iesysprep.dll
    2010-01-02 04:57 . 2010-01-24 13:13 133632 ----a-w- c:\windows\system32\ieUnatt.exe
    .

    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
    "LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2007-04-19 484904]
    "msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]
    "ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
    "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-02-06 39408]
    "Google Update"="c:\users\DEBBIE\AppData\Local\Google\Update\GoogleUpdate.exe" [2009-04-21 133104]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
    "SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-01-13 827392]
    "QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2007-04-24 176128]
    "QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-02-13 159744]
    "HP Health Check Scheduler"="c:\program files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe" [2008-06-16 75008]
    "hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2007-03-01 472776]
    "WAWifiMessage"="c:\program files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe" [2007-01-10 317128]
    "SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-01-03 136600]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
    "Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 583048]
    "hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-06-02 81920]
    "HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
    "NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-12-04 13556256]
    "NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-12-04 92704]
    "MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-02-21 1093208]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
    "Launcher"="c:\windows\SMINST\launcher.exe" [2006-11-08 44128]

    c:\users\DEBBIE\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2008-10-25 98696]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 0 (0x0)
    "EnableLUA"= 0 (0x0)
    "EnableUIADesktopToggle"= 0 (0x0)

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
    @=&quot;Service"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
    @=&quot;Service"

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
    "DisableMonitoring"=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
    "DisableMonitoring"=dword:00000001

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
    "VistaSp2"=hex(b):f4,39,a9,3a,13,c9,ca,01

    S0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys [2010-02-04 64288]
    S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\DRIVERS\MpNWMon.sys [2009-12-02 42368]


    --- Other Services/Drivers In Memory ---

    *NewlyCreated* - MPNWMON

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    tapisrvs REG_MULTI_SZ cpqoko6

    [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
    2007-04-19 20:23 452136 ----a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
    .
    Contents of the 'Scheduled Tasks' folder

    2010-03-22 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3544992009-77537098-2531619362-1000Core.job
    - c:\users\DEBBIE\AppData\Local\Google\Update\GoogleUpdate.exe [2009-04-21 19:54]

    2010-03-22 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3544992009-77537098-2531619362-1000UA.job
    - c:\users\DEBBIE\AppData\Local\Google\Update\GoogleUpdate.exe [2009-04-21 19:54]

    2010-03-21 c:\windows\Tasks\Norton Security Scan for DEBBIE.job
    - c:\program files\Norton Security Scan\Norton Security Scan\Engine\2.3.0.44\Nss.exe [2009-08-23 18:58]

    2010-03-22 c:\windows\Tasks\User_Feed_Synchronization-{05F77298-163D-47ED-91FA-B39F9AA82D72}.job
    - c:\windows\system32\msfeedssync.exe [2010-01-24 04:56]
    .
    .
    Supplementary Scan
    .
    uStart Page = hxxp://www.google.ie/
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
    FF - ProfilePath - c:\users\DEBBIE\AppData\Roaming\Mozilla\Firefox\Profiles\0jtkajoo.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=DEF&v=18&q=
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - hxxp://go.microsoft.com/fwlink/?LinkId=69157
    FF - prefs.js: keyword.URL - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=NAUS&v=18&tid={48A585C9-0B6D-7441-BEAA-1C55ED9E7203}&q=
    FF - plugin: c:\program files\Microsoft\Office Live\npOLW.dll
    FF - plugin: c:\program files\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: c:\users\DEBBIE\AppData\Local\Google\Update\1.2.183.23\npGoogleOneClick8.dll
    FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
    .
    - - - - ORPHANS REMOVED - - - -

    SafeBoot-Lavasoft Ad-Aware Service



    **************************************************************************

    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2010-03-22 16:58
    Windows 6.0.6002 Service Pack 2 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...

    scan completed successfully
    hidden files: 0

    **************************************************************************
    .
    LOCKED REGISTRY KEYS

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    .
    Other Running Processes
    .
    c:\windows\system32\nvvsvc.exe
    c:\program files\Microsoft Security Essentials\MsMpEng.exe
    c:\windows\system32\rundll32.exe
    c:\program files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    c:\program files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
    c:\program files\Common Files\LightScribe\LSSrvc.exe
    c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    c:\windows\system32\DRIVERS\xaudio.exe
    c:\program files\Hewlett-Packard\Shared\hpqwmiex.exe
    c:\windows\system32\WUDFHost.exe
    c:\program files\HP\QuickPlay\Kernel\TV\CLSched.exe
    c:\windows\System32\rundll32.exe
    c:\windows\ehome\ehmsas.exe
    c:\program files\Hewlett-Packard\Shared\HpqToaster.exe
    c:\program files\Hewlett-Packard\HP Health Check\hphc_service.exe
    c:\windows\servicing\TrustedInstaller.exe
    c:\program files\Microsoft Security Essentials\MpCmdRun.exe
    .
    **************************************************************************
    .
    Completion time: 2010-03-22 17:10:22 - machine was rebooted
    ComboFix-quarantined-files.txt 2010-03-22 17:10

    Pre-Run: 78,295,539,712 bytes free
    Post-Run: 78,710,726,656 bytes free

    - - End Of File - - 22895EAFC8CCEEA463764C92017D3459


  • Advertisement
  • Site Banned Posts: 1,167 ✭✭✭ASJ112


    hi

    Please download OTM
    • Save it to your desktop.
    • Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
      :Processes
      
      :Services
      
      :Reg
      [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
      "cpqoko6"=-
      :Files
      c:\users\DEBBIE\AppData\Local\rdr_*.exe
      c:\users\DEBBIE\AppData\Local\*.xxe
      :Commands
      [purity]
      [resethosts]
      [emptytemp]
      [CREATERESTOREPOINT]
      [EMPTYFLASH]
      [Reboot]
      
    • Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
    • Click the red Moveit! button.
    • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
    • Close OTM and reboot your PC.

    Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


  • Closed Accounts Posts: 1,647 ✭✭✭brian ireland


    OTM saved to desktop. When i try to run it i get "illegal operation attempted on a registry key that has been marked for deletion"


  • Site Banned Posts: 1,167 ✭✭✭ASJ112


    download a new version of OTM but call it svchost.com before saving it

    then do the steps in my above post again

    if it fails do this


    Download TFC to your desktop
    • Open the file and close any other windows.
    • It will close all programs itself when run, make sure to let it run uninterrupted.
    • Click the Start button to begin the process. The program should not take long to finish its job
    • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean





    Please download Malwarebytes' Anti-Malware from Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.






    Go to Kaspersky website and perform an online antivirus scan.

    1. Read through the requirements and privacy statement and click on Accept button.
    2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    3. When the downloads have finished, click on Settings.
    4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
        Spyware, Adware, Dialers, and other potentially dangerous programs
        Archives
        Mail databases
      [*]Click on My Computer under Scan.
      [*]Once the scan is complete, it will display the results. Click on View Scan Report.
      [*]You will see a list of infected items there. Click on Save Report As....
      [*]Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.


    5. Closed Accounts Posts: 1,647 ✭✭✭brian ireland


      I will give it a go tomorrow morning. Thank you very much for all your help you are really kind and helpful.


    6. Closed Accounts Posts: 1,647 ✭✭✭brian ireland


      Ok TFC worked and I can connect to explorer again. I had Malwarebytes installed and it was able to update. It running a scan now. I also have Microsoft security essentials installed. Question is do i still need to download Kaspersk or will security essentials do the trick?


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    8. Site Banned Posts: 1,167 ✭✭✭ASJ112


      download kaspersky anyway, its the best


    9. Closed Accounts Posts: 1,647 ✭✭✭brian ireland


      Malwarebytes' Anti-Malware 1.44
      Database version: 3902
      Windows 6.0.6002 Service Pack 2
      Internet Explorer 8.0.6001.18882

      23/03/2010 00:20:19
      mbam-log-2010-03-23 (00-20-19).txt

      Scan type: Quick Scan
      Objects scanned: 110336
      Time elapsed: 9 minute(s), 25 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 0
      Registry Keys Infected: 0
      Registry Values Infected: 1
      Registry Data Items Infected: 0
      Folders Infected: 0
      Files Infected: 1

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      (No malicious items detected)

      Registry Keys Infected:
      (No malicious items detected)

      Registry Values Infected:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\tapisrvs (Worm.KoobFace) -> Quarantined and deleted successfully.

      Registry Data Items Infected:
      (No malicious items detected)

      Folders Infected:
      (No malicious items detected)

      Files Infected:
      C:\Users\DEBBIE\downloads\setup.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.



      KASPERSKY ONLINE SCANNER 7.0: scan report
      Tuesday, March 23, 2010
      Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 2 (build 6002)
      Kaspersky Online Scanner version: 7.0.26.13
      Last database update: Tuesday, March 23, 2010 05:57:49
      Records in database: 3851971

      Scan settings:
      scan using the following database: extended
      Scan archives: yes
      Scan e-mail databases: yes

      Scan area - My Computer:
      C:\
      D:\
      E:\

      Scan statistics:
      Objects scanned: 148592
      Threats found: 1
      Infected objects found: 1
      Suspicious objects found: 0
      Scan duration: 03:06:26


      File name / Threat / Threats count
      C:\Qoobox\Quarantine\C\Windows\bill104.exe.vir Infected: Net-Worm.Win32.Koobface.fxw 1

      Selected area has been scanned.


      Thats it is all back workng 100%. Thanks again for your help.


    10. Site Banned Posts: 1,167 ✭✭✭ASJ112


      Your logs are clean


      Follow these steps to uninstall Combofix and tools used in the removal of malware

      Uninstall ComboFix

      Remove Combofix now that we're done with it.
      • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
      • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
        CF_Uninstall-1.jpg
      • Please follow the prompts to uninstall Combofix.
      • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.




      • Download OTC to your desktop and run it
      • Click Yes to beginning the Cleanup process and remove these components, including this application.
      • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.




      Below I have included a number of recommendations for how to protect your computer against malware infections.
      • Keep Windows updated by regularly checking their website at :
        http://windowsupdate.microsoft.com/
        This will ensure your computer has always the latest security updates available installed on your computer.

      • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.

      • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.

      • Make Internet Explorer more secure
        • Click Start > Run
        • Type Inetcpl.cpl & click OK
        • Click on the Security tab
        • Click Reset all zones to default level
        • Make sure the Internet Zone is selected & Click Custom level
        • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
        • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

      • TFC - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

      • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

      • Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
        secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
        blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
        Here


        If you choose to use Firefox, I highly recommend these add-ons to keep your PC even more secure.
        • NoScript - for blocking ads and other potential website attacks
        • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling


      • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

      • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

      • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.

      • Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.

      • Please read my guide on how to prevent malware and about safe computing here

      Thank you for your patience, and performing all of the procedures requested.


    11. Closed Accounts Posts: 1,647 ✭✭✭brian ireland


      I can't thank you enough for your help, its above and beyond the call of duty. You are certainly putting your brilliant knowledge to good use. Thanks.
      Brian.


    12. Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭toby2111


      Hi ASJ112,
      I think you may be able to help me.I posted a thread earlier about similar probs I'm having with my girlfriends laptop.AVG wouldnt update so I removed it but now cant get onto any anti virus sites.I'm not great with computers so do I have to go through all that complicated stuff you wrote above??!!Many thanks


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